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Message
re: Rue 127 - Please Do Not Waste Your Money - Long Review
Posted on 7/18/11 at 8:32 pm to Rick Derris
Posted on 7/18/11 at 8:32 pm to Rick Derris
quote:
Well, according to VISA, poor service is an acceptable reason to not pay for your meal.
I have never worked in the service industry on any level, but I have dined out quite a bit as some on here know.
I think this method you described is pretty shitty and should only ever be used in the most extreme circumstances (I don't know your Pinetta's story and don't want to...the place is terrible). The method you described in no way allows a restaurant to rectify problems. To not offer them the opportunity to identify and correct issues and then expect to be comped via your credit card provider is chicken shite. JMO.
Maybe someone in the service industry would be better to comment on this, but I am a man...when I have issues with something at a restaurant I at least attempt to voice the issue to the proper person. I don;t expect to be comped either...whether I go back or not though depends on how the restaurant handles my bad experience.
To the OP, I have eaten at Rue 127 about a half dozen times and each meal was nothing short of great. The food is outstanding. It sucks that you had a bad experience there. The waitress should be let go.
Those who have complained about the space...I just spent 19 days in France eating at numerous michelin rated and starred restaurants...the space at rue 127 is reminiscent of many of those restaurants. Its built into a small shotgun house, there simply is no more room much like in historic cities like Paris, Lyon and Nice to build out some of these restaurants. I bet the chef/owner wishes it were bigger since the place is packed and has received a TON of good press like a 4 star rating. The place can get loud...if you want a quiet, romantic dinner simply drive to another one of the great restaurants in NOLA...its not like we are lacking in quantity or quality. shite....there is a quiet, romantic restaurant in an old church two blocks away or how about the terrific french-viet fusion restaurant a block and a half away.
2
Posted on 7/18/11 at 9:07 pm to Tiger Attorney
I'd say Rue 127 was already given its chance to rectify the situation, since we looked two different staff members in the eye (including the manager on duty), told them of our displeasure, and got nothing from them.
If they are the sheepish type, perhaps they'll respond to the e-mail sent to them. But I'm not holding my breath.
Oh well...like you said, we are fortunate to have a gazillion choices out there. I had a perfectly nice time at Sushi Village the night before...
Posted on 7/18/11 at 9:22 pm to BrockLanders
I was talking about the other poster pussing out from mentioning anything to the restaurant and just calling visa.
Posted on 7/18/11 at 9:27 pm to Tiger Attorney
quote:
I was talking about the other poster pussing out from mentioning anything to the restaurant and just calling visa.
Sorry 'bout that...I think this weekend, I will go the Dat Dog route.
Posted on 7/18/11 at 9:32 pm to BrockLanders
Try Hi-Hat.
Posted on 7/18/11 at 9:38 pm to glassman
quote:
Try Hi-Hat.
What that is? One of them places owned by your buddy Morgan?
Posted on 7/18/11 at 10:24 pm to Tiger Attorney
quote:
I think this method you described is pretty shitty and should only ever be used in the most extreme circumstances (I don't know your Pinetta's story and don't want to...the place is terrible). The method you described in no way allows a restaurant to rectify problems. To not offer them the opportunity to identify and correct issues and then expect to be comped via your credit card provider is chicken shite. JMO.
Maybe someone in the service industry would be better to comment on this, but I am a man...when I have issues with something at a restaurant I at least attempt to voice the issue to the proper person. I don;t expect to be comped either...whether I go back or not though depends on how the restaurant handles my bad experience.
Let me be clear, I could give to shits whether you think I'm a man or think I "pussed out."
But let me address your points. First, I had a confrontation at Pinetta's with the manager and that's how I learned the Visa route. Might want to brush up on your reading comp. skills. I know I didn't clearly spell it out for you but it was kind of obviously implied.
Second, to associate this w/ any sense of entitlement is frankly stupid. You are paying to eat good food and have an enjoyable experience. That's the contract Tiger Attorney. So if I didn't get that, I'm well with in my right to not pay for it. Regardless of what the service industry or you think.
Third, not sure if it matters if you "man" up and not "puss out." I'm fine with the size of my dick, thank you. Now, clearly, I don't think this is something you should do often. But if everything is truly bad (which is the sign of a manager who doesn't give 2 shits) then, I think you should not pay for it. I don't mean because your steak was medium when you ordered rare. I mean just awful. I don't really care whether they have a chance to rectify it or not to be honest. I just don't want to pay for a truly awful experience. If it's cold soup, sure let them rectify it. If it's the worst thing you've ever experienced, and the manager is unresponsive, then calling your credit card company is an option.
And for the record, Pinetta's was the only time I've called visa and requested to stop payment. And I've had lots of questionable service since. I think everyone should know their options. IF it's not for you, that's fine.
I love you called me out from the safety of a username. Big tough guy, you are. GFY.
This post was edited on 7/18/11 at 10:28 pm
Posted on 7/18/11 at 10:30 pm to BrockLanders
quote:
What that is? One of them places owned by your buddy Morgan?
No a new Adolfo Garcia place on Freret Street.
Posted on 7/18/11 at 10:41 pm to Rick Derris
quote:
You are paying to eat good food and have an enjoyable experience. That's the contract Tiger Attorney. So if I didn't get that, I'm well with in my right to not pay for it.
No not really - out of curiosity, what exactly happened at Pinetta's? If it's long and you don't want to type it, is your experience in your post history?
Posted on 7/18/11 at 10:57 pm to Rick Derris
quote:
You are paying to eat good food and have an enjoyable experience. That's the contract Tiger Attorney. So if I didn't get that, I'm well with in my right to not pay for it. Regardless of what the service industry or you think.
Ive never seen this contract. You ate it, you pay for it.
Posted on 7/18/11 at 11:34 pm to BayouBlitz
if you consume the food .. you pay .. period ... don't eat food and then claim you didn't like it and shouldn't pay ..
Posted on 7/18/11 at 11:59 pm to Rick Derris
quote:
Rick Derris
I'm not reading all that but if you eat most of your food, you should pay for it. If it was truly terrible, you wouldn't have eaten it, right?
There is no reason to eat more than a few bites before deciding something isn't right. ALSO.. not liking something that is made correctly doesn't mean you don't have to pay, even if you only took 1 bite. It's not their fault if you don't like something when there's nothing actually wrong with the way it's made.
Your credit card company did that for you because you are their client and they'll do what the need to do to make you happy. They also probably didn't want to fight with you over a lousy Pinetta's charge.
Posted on 7/19/11 at 12:17 am to Rick Derris
What they said.
Posted on 7/19/11 at 12:36 am to Rick Derris
To clarify, I didn't eat it but that's besides the point. I guess you could say "if they serve it, you pay for it." But there's a lot more to dining than eating. And if you can't understand that, well I'm afraid I won't be able to help you.
Actually, both the restaurant and the customer are clients of the credit card company. But also besides the point. And trust me, the credit card company rarely makes me happy.
And really it doesn't matter because it's not you who had the experience so you're really not in the position to judge. Like I said, I 'm just letting people know they have options and they're not beholden to the whim of the restaurant manager.
I do find it quite funny that people will jump to defend people they don't know and judge someone else they don't know about an experience they weren't a part of. Carry on, internet, carry on.
Actually, both the restaurant and the customer are clients of the credit card company. But also besides the point. And trust me, the credit card company rarely makes me happy.
And really it doesn't matter because it's not you who had the experience so you're really not in the position to judge. Like I said, I 'm just letting people know they have options and they're not beholden to the whim of the restaurant manager.
I do find it quite funny that people will jump to defend people they don't know and judge someone else they don't know about an experience they weren't a part of. Carry on, internet, carry on.
This post was edited on 7/19/11 at 12:52 am
Posted on 7/19/11 at 12:44 am to LouisianaLady
quote:
I'm not reading all that but if you eat most of your food, you should pay for it. If it was truly terrible, you wouldn't have eaten it, right?
There is no reason to eat more than a few bites before deciding something isn't right. ALSO.. not liking something that is made correctly doesn't mean you don't have to pay, even if you only took 1 bite. It's not their fault if you don't like something when there's nothing actually wrong with the way it's mad
I'd say reading is your friend. I stated clearly that I don't recommend calling your credit card company over something small like your steak wasn't cooked to your liking. I said it's an option if you have a truly awful experience. I also stated that I've had terrible experiences since then and have never called my credit card company. And I've complained at a restaurant maybe twice in my life.
So clearly it's wasn't just that the veal parm wasn't cooked to my liking. It's pretty interesting that y'all have jumped to the conclusion that I ate my meal and complained that I didn't like it expecting to be comped. Which isn't at all what happened.
But LA Lady, you eat a couple of pieces of say bread pudding and stumble on a few pubes that were tossed in the mix. You're paying for that? I mean you took bites and all. This isn't what I experienced at pinettas but I'm just curious how far you'll take your if you bite it, you pay for it rule.
This post was edited on 7/19/11 at 12:51 am
Posted on 7/19/11 at 12:57 am to Rick Derris
quote:
I'm just saying that, after my Pinetta's ordeal, I'd rather just move on and not pay for it. I have no inclination to deal w/ the manager who may or may not be an a-hole.
Ok...reading is my friend
This post reads as if you would rather "move on and not pay for it" than "deal with the manager" (who you clearly didn't appear to talk to since he may or may not have been an a-hole).
You can twist it and fill in the blanks you want now. My comments were based on this and a couple of other things you initially floated out there before you backtracked.
I am sure there was good reason. I am sure you have only called a credit card company once for this purpose. I am also sure how the above post came off to those who read it.
Posted on 7/19/11 at 1:04 am to Tiger Attorney
Clearly, I said "after my pinetta's ordeal." That means I had a bad experience with a confrontation w/ a manager.
The next sentence means that it's how I'd handle the situation going forward. And I stick by it. If the circumstances repeated itself, I'd skip the confrontation stage and just sign my bill and call my credit card company.
But I'm stopping defending myself. Not so much because of you. I'm just making myself sick that Pinettas is getting this much discussion.
The next sentence means that it's how I'd handle the situation going forward. And I stick by it. If the circumstances repeated itself, I'd skip the confrontation stage and just sign my bill and call my credit card company.
But I'm stopping defending myself. Not so much because of you. I'm just making myself sick that Pinettas is getting this much discussion.
This post was edited on 7/19/11 at 1:06 am
Posted on 7/19/11 at 1:07 am to Rick Derris
Well, thats exactly my point...so based on one bad experience at one (shitty) restaurant, you will now avoid confrontation and just call the credit card company...thereby pnot giving this new and different restaurant no chance to remedy any problem.
Posted on 7/19/11 at 1:08 am to Rick Derris
quote:Pubes in bread pudding? Contacting your credit card company to rectify a remote customer service issue? This is all nonsensical. No wonder you need to edit most of your posts.
you eat a couple of pieces of say bread pudding and stumble on a few pubes that were tossed in the mix.
quote:What does self proclaiming that you're well endowed have to do with anything?
I'm fine with the size of my dick
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