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Started By
Message
Woman says Walmart oil change ruined her car, leaving $10k repair bill
Posted on 8/14/25 at 7:59 am
Posted on 8/14/25 at 7:59 am
quote:
Back in February, she says she brought her 2018 Hyundai to a Walmart in New Roads for a routine oil change. But the next day, she says she noticed something just wasn’t right while driving. “What I did - pulled to the side cause I noticed it was smoking a little bit,” remembered Jones.
quote:
Jones details that Walmart sent a tow truck for her and looked over the vehicle. They told her the oil drain plug was never put back on after her oil was changed, causing serious damage to her engine. A local dealership gave her an estimate to fix it of nearly $10,000. But she says Walmart has only offered to pay just over half of that $6,000. She says Walmart paid for a rental car for about two weeks but then stopped. She’s now using a car that her friend loaned her.
quote:
She says Walmart isn’t giving her the time of day and that she’s now filed a lawsuit against them. “I reach out to them, and they just keep giving me the run around,” pointed out Jones. “The case manager keeps giving me the run around, and nothing has been resolved yet.”
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Posted on 8/14/25 at 8:05 am to LSUTANGERINE
quote:
They told her the oil drain plug was never put back on after her oil was changed, causing serious damage to her engine. A local dealership gave her an estimate to fix it of nearly $10,000.
Seems like an awfully high amount of money to just put the plug back in.
Posted on 8/14/25 at 8:05 am to LSUTANGERINE
quote:
A local dealership gave her an estimate to fix it of nearly $10,000. But she says Walmart has only offered to pay just over half of that $6,000.
I almost guarantee this is because the Hyundai dealer wants to put in a brand new engine with 0 miles on it and Walmart wants to put a used/remanufactured engine in since her car is 8 years old and the engine that was damaged probably already had over 100,000 miles.
Just for reference insurance would not pay for a new OEM engine, it would be a remanufactured one.
Also, If she has comprehensive and a reputable carrier, she could have them handle this and then have the carrier subrogate. I guess since she hasn't done that she has libailty only on the vehicle.
Posted on 8/14/25 at 8:09 am to CocomoLSU
quote:
Seems like an awfully high amount of money to just put the plug back in.
You ever run an engine without oil?
Posted on 8/14/25 at 8:09 am to CocomoLSU
quote:
Seems like an awfully high amount of money to just put the plug back in
I dont know if you're joking, but if the oil drains out, it will destroy the engine in a matter of miles.
Posted on 8/14/25 at 8:10 am to BigBinBR
quote:
I almost guarantee this is because the Hyundai dealer wants to put in a brand new engine with 0 miles on it and Walmart wants to put a used/remanufactured engine in since her car is 8 years old and the engine that was damaged probably already had over 100,000 miles.
Just for reference insurance would not pay for a new OEM engine, it would be a remanufactured one.
Also, If she has comprehensive and a reputable carrier, she could have them handle this and then have the carrier subrogate. I guess since she hasn't done that she has libailty only on the vehicle.
She needs mines
Posted on 8/14/25 at 8:10 am to BigBinBR
quote:
Also, If she has comprehensive and a reputable carrier, she could have them handle this and then have the carrier subrogate. I guess since she hasn't done that she has libailty only on the vehicle.
Comprehensive insurance doesn't cover mechanical issues
Posted on 8/14/25 at 8:13 am to CocomoLSU
quote:
to just put the plug back in
There’s a lot more to it than just putting the plug back in.
I don’t see how she made it out of the parking lot without the plug in. The engine would quickly expel any oil that might be there, but without the plug, the oil would go straight through when they put it in.
I actually don’t see how that would ever happen unless the plug fell out And it’s difficult to see how a plug would fall out later on even if it was only several threads in.
But, shite happens I suppose.
Posted on 8/14/25 at 8:13 am to Boss13
quote:
You ever run an engine without oil?
quote:
I dont know if you're joking,
Posted on 8/14/25 at 8:20 am to LSUTANGERINE
If you're getting car maintenance/repairs at Wal-mart......
This post was edited on 8/14/25 at 8:21 am
Posted on 8/14/25 at 8:20 am to LNCHBOX
quote:
Seems like an awfully high amount of money to just put the plug back in.
Tariffs have caused drain plug washer to skyrocket. Outrageous.
Posted on 8/14/25 at 8:27 am to LSUTANGERINE
I have replaced the oil pan and gasket on my niece's car and my wife's car because morons at Oil Change places have stripped out the drain plug and when they removed it the next time and put it back it leaked like a sieve. Niece almost did what this lady did but had enough sense to know when the oil light came on that something wasn't right. I change our oil myself now....I had gotten in the habit of paying someone else to do it but for 5 years I haven't. I can also do it cheaper and quicker. It takes me longer to change the oil but I don't have to wait for 2-3 oil changes ahead of me. It costs about $30 to do it myself and even with a $19 coupon it costs about $45 to have any of the places around us do it. Its $100 for my truck and costs me about $40.
Posted on 8/14/25 at 8:27 am to LSUTANGERINE
They are about to get screwed...hope they are lubed up.
Posted on 8/14/25 at 8:28 am to LSUTANGERINE
Honest question - How would a Take 5 handle this situation vs Walmart?
Seems like Walmart has been pretty accommodating relative to what a smaller oil change shop would be.
Seems like Walmart has been pretty accommodating relative to what a smaller oil change shop would be.
Posted on 8/14/25 at 8:33 am to BigBinBR
quote:
Also, If she has comprehensive and a reputable carrier, she could have them handle this and then have the carrier subrogate. I guess since she hasn't done that she has libailty only on the vehicle.
Unless she can make a good case for intentional vandalism, a lawsuit is the only option in her scenario. The only insurance policy that will pay for this is Walmart’s liability coverage. And whoever did her oil change should be looking for another job.
This post was edited on 8/14/25 at 8:34 am
Posted on 8/14/25 at 8:34 am to LSUTANGERINE
If they filled it with oil and didn't put the plug back in, wouldn't it leave a trail of oil leading right back to the service bay?
This post was edited on 8/14/25 at 8:36 am
Posted on 8/14/25 at 8:35 am to LSU713Tiger
quote:
Honest question - How would a Take 5 handle this situation vs Walmart?
Take 5 is owned by private equity, so avoid them like the plague.
Posted on 8/14/25 at 8:35 am to LNCHBOX
quote:Yeah but not for long.
You ever run an engine without oil?
Posted on 8/14/25 at 8:36 am to LSUTANGERINE
quote:
. They told her the oil drain plug was never put back on after her oil was changed, causing serious damage to her engine.
My best guess is that the oil drain plug was put back on, but never tightened and eventually worked loose as the car was being driven and allowing the oil to drain.
There's almost no way in hell they put new oil in the engine at Walmart and it immediately drained out and she drove the car to get home and then drive it again the next day.
Do Hyundai's not have oil pressure guages on their dashboards???? I mean, if you're running the engine and it's showing "0" oil pressure, that's a clue something is amiss...........................but then again "Women Drivers".
Posted on 8/14/25 at 8:40 am to LSUTANGERINE
$6,000 and she can save 30% on fruits and veggies by using SNAP should be her last offer.
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