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Lost 12 word phrase

Posted on 5/24/25 at 11:57 am
Posted by tygeray
Prairieville
Member since Jan 2007
752 posts
Posted on 5/24/25 at 11:57 am
My son changed phones this week. Screenshotted his Coinbase wallet phrase (for security it doesnt show it). He has no idea what it is. Is he screwed? Other phone was erased and doesn’t see anything in cloud. Google doesn’t seem optimistic. Any ideas?
Posted by Chorizo chang
Statesboro
Member since Feb 2022
680 posts
Posted on 5/24/25 at 12:50 pm to
Yeah with a seed wallet you literally have one job. I had mine written down and hidden in multiple places and still misplaced it. Or rather, I had hid a seed from an irrelevant wallet

Sorry it happened, hopefully it wasn’t much money
Posted by evil cockroach
27.98N // 86.92E
Member since Nov 2007
8443 posts
Posted on 5/24/25 at 1:54 pm to
quote:

Is he screwed?
yep
Posted by TigerTatorTots
The Safeshore
Member since Jul 2009
81736 posts
Posted on 5/24/25 at 3:05 pm to
If he cannot access his account via password, and cannot restore the wallet via 12 words, he is out of luck
Posted by DarthRebel
Tier Five is Alive
Member since Feb 2013
23418 posts
Posted on 5/24/25 at 4:02 pm to
Life lesson for him, but you always verify before destroying.
Posted by OysterPoBoy
City of St. George
Member since Jul 2013
40890 posts
Posted on 5/24/25 at 5:05 pm to
From my buddy ChatGPT:

If your son has lost access to his Coinbase Wallet recovery phrase (seed phrase) and didn't back it up in any way (not in a secure cloud, not written down, not stored in a password manager), then unfortunately yes, he may be locked out permanently. Here's a detailed breakdown:

First: Important Clarification
There are two different Coinbase apps:

Coinbase (centralized exchange): Sign-in with username/password and 2FA. Funds are recoverable if he can log in.
Coinbase Wallet (decentralized): Self-custodied, access is solely via the recovery phrase (12 or 24 words). No one at Coinbase can help recover it.
Please confirm which one he was using. Based on your mention of the recovery phrase, it sounds like Coinbase Wallet.

If it was Coinbase Wallet:
No recovery phrase = no access. Even Coinbase support cannot recover the wallet.
Screenshots of the phrase without the actual words visible won’t help — it’s like having a picture of a blank password field.
If the original wallet was deleted from the old phone and not backed up (e.g., manually saved to iCloud, Google Drive, or a password manager), then the assets are effectively lost.

Double-Check These Before Giving Up:
Google Photos/Drive: Check if any auto-backup was enabled and if the screenshot with the actual phrase is stored there.
iCloud or Google Account Backups: On the old phone, was app data being backed up? (Unlikely to include the phrase, but worth checking.)
Email / Password Manager: Did he maybe store the phrase in a notes app or somewhere less secure?
Old phone recovery: If the phone hasn’t been overwritten or reset beyond recovery, a forensic data recovery might be able to retrieve the screenshot — but this is expensive and not guaranteed.
If it was just Coinbase (the exchange app):
Then he might be okay — he just needs to:

Reinstall Coinbase
Log in with email and password
Pass 2FA (and maybe ID verification)
Final Notes:
If he can’t recover the phrase and it was Coinbase Wallet, then:

The assets remain on the blockchain, but no one can access them without the phrase.
It’s a hard lesson in self-custody. Many crypto users have faced similar situations.
Let me know which app he used, and I can tailor further advice.
This post was edited on 5/24/25 at 5:06 pm
Posted by UltimaParadox
North Carolina
Member since Nov 2008
47403 posts
Posted on 5/24/25 at 6:55 pm to
Future of finance they say
Posted by tygeray
Prairieville
Member since Jan 2007
752 posts
Posted on 5/25/25 at 1:46 pm to
Thanks for suggestions. He’s able to login into Coinbase. Wallet is the issue. I still have the phone he wiped. Gonna see if there is anything to recover. At this point I know it’s probably a list chase but still going to try.
Posted by Jax-Tiger
Port Saint Lucie, FL
Member since Jan 2005
25808 posts
Posted on 5/25/25 at 4:10 pm to
I hope he didn't buy in 2010...
Posted by tygeray
Prairieville
Member since Jan 2007
752 posts
Posted on 5/25/25 at 4:14 pm to
??. No it’s pretty recent
Posted by Big_Sur
Member since Nov 2012
1169 posts
Posted on 5/25/25 at 4:39 pm to
It's lost. About 15-20% of Bitcoin is lost, more will be lost. This is considered a feature, not a bug, by the Bitcoin advocates as it can increase the value of the non-lost coins and future mined coins.

This is part of the beauty of "being your own bank" - some folks will make a mistake along the way and it benefits the others (until they too make a mistake).

Also increasingly you can be held at gunpoint or beaten into submission for your Bitcoin which can't happen with traditional bank transfers https://www.politico.eu/article/france-crypto-entrepreneur-extra-security-kidnapping-attempt/
Posted by FnTigers
Member since Sep 2021
1963 posts
Posted on 5/25/25 at 4:50 pm to
quote:


Future of finance they say
the governement can't even take it from you. Sounds like a good feature.
Posted by SuperSaint
Sorting Out OT BS Since '2007'
Member since Sep 2007
145158 posts
Posted on 5/26/25 at 12:27 am to
quote:

My son changed phones this week. Screenshotted his Coinbase wallet phrase (for security it doesnt show it). He has no idea what it is. Is he screwed? Other phone was erased and doesn’t see anything in cloud. Google doesn’t seem optimistic. Any ideas?


Part of being a red-blooded ‘merican male is making expensive mistakes.

Life lessons come hard, fast, and often times expensive.
Posted by TigerTatorTots
The Safeshore
Member since Jul 2009
81736 posts
Posted on 5/26/25 at 7:25 am to
If his coins are on coinbase, and he can log into coinbase, I don’t see what the issue is?
Posted by TigerIron
Member since Feb 2021
3678 posts
Posted on 5/26/25 at 6:24 pm to
quote:

It's lost. About 15-20% of Bitcoin is lost, more will be lost. This is considered a feature, not a bug, by the Bitcoin advocates as it can increase the value of the non-lost coins and future mined coins.


Do they have any response to the point that since the supply is finite, and a lost bitcoin is unrecoverable forever, all the bitcoin will inevitably eventually be lost?
Posted by LordSaintly
Member since Dec 2005
40709 posts
Posted on 5/27/25 at 12:18 pm to
quote:

If his coins are on coinbase, and he can log into coinbase, I don’t see what the issue is?


He’s talking about Coinbase Wallet which I think is non-custodial.
Posted by LordSaintly
Member since Dec 2005
40709 posts
Posted on 5/27/25 at 12:21 pm to
quote:

Screenshotted his Coinbase wallet phrase


This is considered bad practice. The seed phrase should be handwritten and stored in a safe place the moment the wallet is created.

Sorry, but his funds might be lost.
Posted by tigerfoot
Alexandria
Member since Sep 2006
59160 posts
Posted on 5/27/25 at 4:12 pm to
quote:

Coinbase (centralized exchange): Sign-in with username/password and 2FA. Funds are recoverable if he can log in
I have about 5k locked away in coinbase, I changed my ID to my new address, the authenticator will not recognize me as me with the new address, I have been locked out for almost 3 years. I give it the ol college try every 6 months or so and eventually get so damn mad I stop. Coinbase has no customer service that I have been able to access.
Posted by Woolfpack
Member since Jun 2021
1095 posts
Posted on 5/28/25 at 6:33 pm to
R/CoinbBase

They have support reps on their Reddit page, or so I am led to believe.

Also, dont trust anyone on there.


ETA read the pinned message on the top of the page.
This post was edited on 5/28/25 at 6:35 pm
Posted by John McClane
Member since Apr 2010
37119 posts
Posted on 5/29/25 at 12:10 am to
What’s his favorite movie quote?

Favorite song lyric?

Favorite quote?
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