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Started By
Message
re: Why does Americans Airlines suck so bad?
Posted on 3/1/22 at 8:04 am to Snoop Dawg
Posted on 3/1/22 at 8:04 am to Snoop Dawg
Delta
SW
United
AA
Anyone else
SW
United
AA
Anyone else
0
Posted on 3/1/22 at 8:15 am to loogaroo
I had to make a flight change a few weeks ago. Website and App would not let me make changes and that I had to call them. I was on hold for 3.5 hours before I got to talk to someone.
Posted on 3/1/22 at 8:56 am to Carolina Lo
Return flight from PBI last Monday on AA. Booked early flight (6am) so we could get back home quickly. Routed through Charlotte.
Boarded plane and prepared for takeoff. Wait. Wait. wait. Wait. "having problems with door. Mechanic coming on board." Wait. Wait. Wait. wait.
"Sorry folks. Looks like this plane isn't flying today. We're going to deplane. We only have one agent at the counter to help, so you might want to try to make a phone call to book a new flight."
Deplane to a line of 120 people trying to rebook their flights. My wife calls the number. I get in the line. Two hours later, they let us know that they have a plane coming up from Miami to go to Charlotte.
Anyway, we ended up getting home at like 8pm, when we were supposed to get up at 11am. I will give it to the poor people at the AA gate, though. They were understaffed and very, very nice and helpful with a situation that was beyond their control.
Boarded plane and prepared for takeoff. Wait. Wait. wait. Wait. "having problems with door. Mechanic coming on board." Wait. Wait. Wait. wait.
"Sorry folks. Looks like this plane isn't flying today. We're going to deplane. We only have one agent at the counter to help, so you might want to try to make a phone call to book a new flight."
Deplane to a line of 120 people trying to rebook their flights. My wife calls the number. I get in the line. Two hours later, they let us know that they have a plane coming up from Miami to go to Charlotte.
Anyway, we ended up getting home at like 8pm, when we were supposed to get up at 11am. I will give it to the poor people at the AA gate, though. They were understaffed and very, very nice and helpful with a situation that was beyond their control.
Posted on 3/1/22 at 9:20 am to Snoop Dawg
quote:
Houston-Hobby
Not that big. They don't need to fly to Hobby. They fly to IAH instead.
Posted on 3/1/22 at 11:40 am to CuseTiger
quote:
Once in Dallas, customer service guy didn't feel like adding me to standby list for the next flight so had to run over to that gate and barely made the cutoff time to get added.
My wife once asked an American employee at a computer terminal which gate her flight was out of since the TV monitor was down. The woman from American told her "You just pick whichever one you want, honey."
Amazing.
My wife found someone else to complain to and was told it wouldn't do any good, the original woman was the highest ranking American employee at the airport and all complaints went through her directly. This was at least 20 years ago but I see no evidence that they are trying to improve.
Posted on 3/1/22 at 11:48 am to Tigris
I had the misfortune of being on an American flight from New Orleans to Seattle with a layover in Dallas the day that their network crashed and all of their flights were grounded back in 2013. It took me 36 hours to get from NOLA back to Seattle.
Their employees were downright mean. I get that it was a frustrating situation for everyone, but the amount of arguing and fighting it took me to get my flights rescheduled after standing in lines for hours and hours was absurd.
I haven't flown with them since, probably never will again.
Their employees were downright mean. I get that it was a frustrating situation for everyone, but the amount of arguing and fighting it took me to get my flights rescheduled after standing in lines for hours and hours was absurd.
I haven't flown with them since, probably never will again.
Posted on 3/1/22 at 1:11 pm to coolpapaboze
quote:
The worst airline is whichever one you fly the most. When I flew several hundred thousand miles a year, I used to refuse to fly SW Airlines because I had all the perks from the big carriers, upgrades, lounge access, etc. I thought SWA was basically a flying Greyhound bus. Now, I like them. They're the Chick Fil A of airlines. Don't do a lot of stuff, but what they do, they do well. Planes are clean, people are nice, they take off and land on time and rarely cancel flights. I just want to go from point A to point B and not have a miserable experience. They do that.
I don’t understand. If the worst airline is the one you fly the most, why did you give a scenario where you hated an airline that you refused to fly. But now love them after you fly with them more.
Isn’t that the opposite of what you described?
Posted on 3/3/22 at 4:40 pm to loogaroo
I've gotta brag on the AAgent I got when I called in today.
Got on the line and the wait was 60-90 minutes so I did the callback feature. The agent who called me back could not have been more helpful as I sorted through some changes to a very compliacted award ticket. Not a single flight was on AA metal (2 partners, Qatar and Sri Lankan) but she managed to link both of our PNR's (mine and fiance's), upgraded her from economy to business on the Sri Lankan flight (only 1 business seat available when we booked), and even checked award availability on Qatar from Doha to Male to see if she could cut one of the legs from our trip.
It's really too bad that American doesn't have more people like her working there or I would be more inclined to fly with them again.
Got on the line and the wait was 60-90 minutes so I did the callback feature. The agent who called me back could not have been more helpful as I sorted through some changes to a very compliacted award ticket. Not a single flight was on AA metal (2 partners, Qatar and Sri Lankan) but she managed to link both of our PNR's (mine and fiance's), upgraded her from economy to business on the Sri Lankan flight (only 1 business seat available when we booked), and even checked award availability on Qatar from Doha to Male to see if she could cut one of the legs from our trip.
It's really too bad that American doesn't have more people like her working there or I would be more inclined to fly with them again.
Posted on 3/5/22 at 8:31 pm to H2O Tiger
On a flight back to BR right now. It’s a total shite show. They over sold and split families up and people are pissed.
Posted on 3/5/22 at 10:24 pm to loogaroo
Texas Monthly: Why Is American Airlines So Infuriating?
quote:
How has American survived its poor reputation among fliers, and why is it acting as if it can continue to do so? One answer is that consumers face extremely limited choices when it comes to flying. At some small airports, there’s no choice among airlines at all. In Texas, the major airlines practically monopolize several of the largest airports. American accounts for more than 80 percent of the traffic at DFW; United for about 77 percent at Houston’s George Bush Intercontinental. Southwest carries more than 90 percent of the passengers at both Dallas Love Field and Houston Hobby. Combined, those three airlines have carved out about 70 percent of commercial air traffic in the state. That gives individual customers relatively little power to prevent airlines from making unpopular but lucrative decisions. “I don’t want it to be depressing, but if you are in an oligopolistic business, that’s exactly what happens,” says Rice University associate business professor Anastasiya Zavyalova, who studies corporate reputation management.
Posted on 3/6/22 at 1:59 pm to Twenty 49
I still fly Delta though 
Posted on 3/6/22 at 7:45 pm to CuseTiger
quote:
I get a general sense of apathy from AA employees. Basically if shite hits the fan or you have an issue and need help, it's not their problem and they won't go out of their way to assist.
I've never had a "good" experience with AA employees. Some indifferent ones, but never genuinely pleasant. Whereas Delta is imperfect, but I regularly have great interactions with their folks (including by phone).
A lot of my family is in Dallas and all the AA employees I know/have known were miserable people and completely align with my personal experiences.
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