re: Italy airfare booked *new question*

what service did you use & where

We are 5-6 nights into our 15 day trip. It has been a crazy adventure. First United canceled our MSY to IAD flight. We rescheduled earlier and planned to sit in IAD for 6 hours instead of 2. Their Polaris lounge is very nice. Then IAD to BRU was delayed 3-4 times and sat more on the tarmac. So we missed our BRU to NAP. Sat in BRU for 10 hours to take 2 Alitalia/ITA flights and land in NAP at 11pm. Missing our transfers even though they had our flight #. They were BIG PISSED! All of our luggage was lost and it was then midnight in NAP. We cabbed to a comfy hotel near the centrale and ordered delicious delivery of pizza. In the morning we went back to the airport and found 2 bags but not my mom's. Headed to vietri with plans to go back again to NAP then the taxis struck overnight. Hired a driver and ALL went back to NAP for luggage which was found and said screw it. Vietri stay wasn't actually in Vietri it was way uphill and bed had ants. No thanks. Revived ourselves at a very nice Hilton property in NAPLES and caught our scheduled train to Rome. So here we are in Rome. Missed the Amalfi coast almost entirely due to strikes, luggage, ants and delays, but comfy and determined to be back on track. Took the Pristine Sistine this am and it was wonderful! Thanks to whoever suggested the early tour. We'll see the colosseum tonight and enjoy ourselves here for a few days before we train to Florence for 6 nights. Any suggestions to make up for missing amalfi are welcome. The cinque terre tours from Florence are LONG and honestly I kinda hate tours unless they are necessary.