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Message
Internet Issue - cable company isn't resolving
Posted on 5/10/22 at 12:29 pm
Posted on 5/10/22 at 12:29 pm
My internet is paid for through my HOA dues. 250/250 mbps. If that were true all the time, I'd be happy. During the day, my speeds are like 220/230 mbps. However, around 7:30 or 8:00 PM, my speeds go down to 5/230, and my tv starts buffering like crazy. Unwatchable.
I have called in a couple of times and they have sent out a technician both times and said they put a ticket into the group that maintains the node. But they seemed to think that it would get addressed once they have enough tickets. This has been happening for 4 weeks.
My neighbors have the same issue and a couple of them have called in, also. One of them went ahead and upgraded to GB speed, so now his download speed drops from 900 to 5 mbps at 8:00 PM.
Any thoughts on how to get the cable company to fix this. The cable company is Bluestream, and they specialize in providing service through HOAs, so they have amonopoly in all of the neighborhoods in my area. That also means that if I were to go to T-Mobile, or some other company, they would still get my money through the HOA.
They don't have an incentive to give good service, and the only way they react on something like this is if half the neighborhood is complaining.
I have called in a couple of times and they have sent out a technician both times and said they put a ticket into the group that maintains the node. But they seemed to think that it would get addressed once they have enough tickets. This has been happening for 4 weeks.
My neighbors have the same issue and a couple of them have called in, also. One of them went ahead and upgraded to GB speed, so now his download speed drops from 900 to 5 mbps at 8:00 PM.
Any thoughts on how to get the cable company to fix this. The cable company is Bluestream, and they specialize in providing service through HOAs, so they have amonopoly in all of the neighborhoods in my area. That also means that if I were to go to T-Mobile, or some other company, they would still get my money through the HOA.
They don't have an incentive to give good service, and the only way they react on something like this is if half the neighborhood is complaining.
4
Posted on 5/10/22 at 12:37 pm to Jax-Tiger
quote:
Any thoughts on how to get the cable company to fix this
If you're not under contract get the HOA to threaten to switch.
quote:
One of them went ahead and upgraded to GB speed, so now his download speed drops from 900 to 5 mbps at 8:00 PM.
I'm no networking expert but it sounds like everyone in the neighborhood is streaming TV at the same time and maxing out your ISPs connection into the neighborhood. They probably do need "enough tickets" to justify installing extra hardware to increase the bandwidth to your neighborhood. If whoever runs the HOA isn't able to address this directly with the ISP, try to get as many neighbors as you can to submit tickets. At some point it becomes cheaper to fix the problem than dealing with reports about the problem.
Posted on 5/10/22 at 12:42 pm to Jax-Tiger
file an FCC complaint.
Posted on 5/10/22 at 12:43 pm to Jax-Tiger
While the cable company may eventually do something, they will also say those speeds are not guaranteed.
Those advertised speeds are "Up to" 250/250
It's total BS but that is what they will say.
Those advertised speeds are "Up to" 250/250
It's total BS but that is what they will say.
Posted on 5/10/22 at 1:19 pm to SG_Geaux
quote:
While the cable company may eventually do something, they will also say those speeds are not guaranteed.
Those advertised speeds are "Up to" 250/250
It's total BS but that is what they will say.
I understand that, and I would live with speeds that were high enough that my TV would not buffer constantly. I'm told that threshold is about 10 mbps.
Both of the technicians that came out to my house thought my speeds were ridiculously slow and a clear problem.
I agree that it's being brought down by heavy usage in the evening. This is fiber optic cable and is supposed to have plenty of bandwidth to handle the traffic.
My neighborhood does have 1500+ homes and counting, so getting them to change providers is a pretty big deal. Bluestream also provides cable (also under paid for through the HOA). I'm sure there was a deal struck where Bluestream put in all the infrastructure in exchange for getting the exclusive contract.
Posted on 5/10/22 at 1:25 pm to Jax-Tiger
cable internet is "shared bandwidth", everyone on a 'node' shares the same resources. They are WAY oversubscribed even for the paltry speeds offered.
Posted on 5/10/22 at 1:52 pm to dakarx
quote:
cable internet is "shared bandwidth", everyone on a 'node' shares the same resources
and true for fiber, too. The node definitely seems overloaded.
Posted on 5/10/22 at 5:16 pm to notsince98
quote:
and true for fiber, too. The node definitely seems overloaded
Kinda, but its different.
Fiber networks do often use splitters, and the ports that connect the splitters have a max throughput that may be oversubscribed. Generally, that PON port is going to have much higher throughput capability than cable networks.
The long and short of it is: its generally much easier and cheaper to ease a congested fiber network than cable network, so theres generally significantly less oversubscription than cable.
Posted on 5/10/22 at 7:18 pm to Hulkklogan
Not kinda at all. Fiber shares a line upstream from the node. Dedicated non shared connections are rare in residential. Comcast fiber service is the only one I am aware of that provides a non shared line and they charge $300 per month for it.
Posted on 5/10/22 at 7:41 pm to notsince98
I am a network engineer at a primarily fiber-based ISP. I know a little bit about what im talking about.
Fiber PON is passive from the PON port all the way to customer prem where the ONT is, with a splitter between the node in an office and the customer. Where I work, we use 32-port splitters (there are bigger splitters that can be used). Each service is turned up with its own dedicated bandwidth (it's not a broadcast network like coax plant), but the PON port a splitter connects to does have a max capacity for its connection to the node backplane. That is where a bottleneck can occur. It's not the same as cable, where the node is in the field, handles significantly less traffic, and is much more expensive and costly to add a node.
It is a pretty trivial matter to turn up a new fiber splitter, so in large neighborhoods you usually have many splitters, and it's easy to monitor bandwidth consumption to know when you need to add a splitter.
All of this is much, much easier to deal with than cable plants.
Fiber PON is passive from the PON port all the way to customer prem where the ONT is, with a splitter between the node in an office and the customer. Where I work, we use 32-port splitters (there are bigger splitters that can be used). Each service is turned up with its own dedicated bandwidth (it's not a broadcast network like coax plant), but the PON port a splitter connects to does have a max capacity for its connection to the node backplane. That is where a bottleneck can occur. It's not the same as cable, where the node is in the field, handles significantly less traffic, and is much more expensive and costly to add a node.
It is a pretty trivial matter to turn up a new fiber splitter, so in large neighborhoods you usually have many splitters, and it's easy to monitor bandwidth consumption to know when you need to add a splitter.
All of this is much, much easier to deal with than cable plants.
Posted on 5/10/22 at 10:47 pm to Hulkklogan
You sure are going on and on to say that fiber is a shared line. No other statements were made comparing technology. You seem to not want to admit it for some odd reason.
And fyi, Pon isn't the only fiber tech in use for residential services.
And fyi, Pon isn't the only fiber tech in use for residential services.
Posted on 5/11/22 at 6:48 am to notsince98
quote:
You sure are going on and on to say that fiber is a shared line
Because that's an oversimplification. The "shared line" is only "shared" due to the hardware limitation of a piece of serving electronics, which can and will be upgraded over time, whereas cable bandwidth is shared as a property of the physical medium of the network snd overlying protocols.
This post was edited on 5/11/22 at 7:01 am
Posted on 5/14/22 at 3:22 pm to TigerinATL
quote:
try to get as many neighbors as you can to submit tickets
Write a automated program to submit tickets daily and give a copy to the whole neighborhood. Won’t take long to amass tickets and once the program is working no hassle ticketing.
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