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Anyone have experience with ATT phone trade in plan?

Posted on 11/15/21 at 11:45 am
Posted by Yaboylsu63
Member since Mar 2014
2131 posts
Posted on 11/15/21 at 11:45 am
I just opted to get the iPhone 13 pro max with ATTs trade in plan.

I currently have an XR and I have to ship them my phone. I’m a little concerned they won’t honor the full 800$ bc I have some minor scuffs on the sides and near the charge port. Screen and back glass are perfect though.

Anyone do this and have an experience to share?
Posted by Dav
Dhan
Member since Feb 2010
8127 posts
Posted on 11/15/21 at 12:14 pm to
I did this last year with the 12 series. I purchased online but was able to do the trade in-store. I'd suggest going that route if you can. You'll know for sure if the trade was accepted or not.
Posted by PhilipMarlowe
Member since Mar 2013
21063 posts
Posted on 11/15/21 at 1:38 pm to
Yeah I also did the trade in store for the i12 promotion they were running. Don’t remember having any issues going that route. I do seem to remember it took a couple of billing cycles before they applied the promotion to the bill.
Posted by Merlin1200
Member since Jun 2020
198 posts
Posted on 11/15/21 at 3:09 pm to
Do not do it like that. Go to a store. I traded in my XR doing the online/mail phone in route. My phone lived its entire life in a case, was in perfect working order, no dents, no cracks. They ended up giving me a $150 credit instead of $700...
Posted by bengalman
In da Country
Member since Feb 2007
3808 posts
Posted on 11/15/21 at 4:42 pm to
Bring it to the store.
Posted by jttasty
Texas
Member since Oct 2011
222 posts
Posted on 11/16/21 at 12:27 am to
Please do not mail it in. Like everyone says, go to the store and trade it in.
Posted by ReadyPlayer1
Clown World
Member since Oct 2020
1082 posts
Posted on 11/16/21 at 12:55 am to
I did mine in the mail last year. I left the case on since I had no use for it and put some Xtra wrapping on it for protection. Didn't have any issues but I was definitely worried about it getting messed up during the shipping process.
Had a few scuffs from the case on the corners from over time and got the full amount.
Also took pictures before. You should probably do that even if you bring it to the store.
Posted by Ricardo
Member since Sep 2016
5738 posts
Posted on 11/16/21 at 6:42 am to
I'm just a big dumb idiot and buy my gear directly from the manufacturers. I'll take the gift cards that providers give for switching every so often.
Posted by dallastiger55
Jennings, LA
Member since Jan 2010
30951 posts
Posted on 11/16/21 at 7:27 am to
I’ve always done by mail and never had an issue

Just did two upgrades last month and both XRs were accepted

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