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Started By
Message
Worst Experience With Tech Support
Posted on 4/12/17 at 8:47 pm
Posted on 4/12/17 at 8:47 pm
I'll start off by stating that I'm pretty patient when it comes to tech support for anything. Wait times and Indian accents do not phase me.
That being said, we still talk to another human being (usually) with tech support.
Just had a call with a lady from Vizio to help with some of my devices not pairing correctly. I started off with a 10min hold before my call was answered. When we started troubleshooting, she could not fathom how the problem was occurring and looked through manual after manual to try to figure it out. During my 4th additional hold session I decided to troubleshoot on my own. Well, the problem fixed itself and that pissed her off. She basically told me it wouldn't last and I would have to call back. Then hurriedly asked if I needed anything else. I had other questions, but due to her being pissy I said frick it and got off the phone.
TL;DR: I fixed a problem while on hold with tech support and they got mad.
Anyone else have any shitty experience with a support tech other than long waits and accents?
That being said, we still talk to another human being (usually) with tech support.
Just had a call with a lady from Vizio to help with some of my devices not pairing correctly. I started off with a 10min hold before my call was answered. When we started troubleshooting, she could not fathom how the problem was occurring and looked through manual after manual to try to figure it out. During my 4th additional hold session I decided to troubleshoot on my own. Well, the problem fixed itself and that pissed her off. She basically told me it wouldn't last and I would have to call back. Then hurriedly asked if I needed anything else. I had other questions, but due to her being pissy I said frick it and got off the phone.
TL;DR: I fixed a problem while on hold with tech support and they got mad.
Anyone else have any shitty experience with a support tech other than long waits and accents?
11
Posted on 4/12/17 at 8:48 pm to DustyDinkleman
quote:
Anyone else have any shitty experience with a support tech other than long waits and accents?
No one, ever.
Posted on 4/12/17 at 8:50 pm to DustyDinkleman
My fiancée's iPhone has issues with its GPS function, it'll show you're one place when you're 100 miles away, so currently no app that uses the GPS function correctly. Called up Apple tech support and the dickbag proceeded to tell us that it's likely due to Louisiana being pretty desolate.....we live in fricking Lafayette.
Posted on 4/12/17 at 8:57 pm to DustyDinkleman
Have you ever tried to email the Admin Support department here?
Makes Comcast look like a JD Power lifetime achiever.
Posted on 4/12/17 at 9:00 pm to DustyDinkleman
Apple has legit (American) customer service.
Best Buy is fricking terrible. I think they outsource to somewhere else because I've never talked to an American person.
And Dell was awful back in the day.
Also Apple has a support app now with a chat function so you don't even have to talk on the phone with anyone
Best Buy is fricking terrible. I think they outsource to somewhere else because I've never talked to an American person.
And Dell was awful back in the day.
Also Apple has a support app now with a chat function so you don't even have to talk on the phone with anyone
This post was edited on 4/12/17 at 9:02 pm
Posted on 4/12/17 at 9:01 pm to DustyDinkleman
Do they not have a chat service tech support option? That's what I always use.
Posted on 4/12/17 at 9:08 pm to OweO
They probably do, but their phone service is based in America and I never really had an issue with them before, but this skank was impatient...struck me as weird for tech support
Posted on 4/12/17 at 9:10 pm to OweO
Dell. I would not accept a free Dell product after that goat rope.
Posted on 4/12/17 at 9:31 pm to DustyDinkleman
Sony TV crapped out under warranty. Twice. They finally agreed to ship me a new one.
Tech supervisor said he would send me an email with a form to complete, he said it would ask for pics of the TV but I was not to send them because a technician had just been to my house and verified it was not physically damaged. "Do not send the pictures," he said.
Several days pass with no new TV, so I call. New guy asks, "Did you send the pictures?" I explained the history at length and why I had not. After many holds, etc, he insisted I had to send the pics.
I was at work and about to leave town for a few days, so I could not just snap the pics and send them.
I had been cool and polite to this point, but I finally snapped and screamed at the poor bastard for 30 seconds or so, saying Sony had the most incompetent bunch of dumbass GD MF idiots, etc. I have never talked to another human like that in my life. Not my proudest moment, but they deserved it, and it felt good.
Eventually got me a new TV from them. After I sent those damned pics.
Tech supervisor said he would send me an email with a form to complete, he said it would ask for pics of the TV but I was not to send them because a technician had just been to my house and verified it was not physically damaged. "Do not send the pictures," he said.
Several days pass with no new TV, so I call. New guy asks, "Did you send the pictures?" I explained the history at length and why I had not. After many holds, etc, he insisted I had to send the pics.
I was at work and about to leave town for a few days, so I could not just snap the pics and send them.
I had been cool and polite to this point, but I finally snapped and screamed at the poor bastard for 30 seconds or so, saying Sony had the most incompetent bunch of dumbass GD MF idiots, etc. I have never talked to another human like that in my life. Not my proudest moment, but they deserved it, and it felt good.
Eventually got me a new TV from them. After I sent those damned pics.
Posted on 4/12/17 at 9:38 pm to DustyDinkleman
Not tech support, but customer support at XM sucks arse!!
Posted on 4/12/17 at 10:14 pm to DustyDinkleman
Anytime I call Sirius XM, and get their infuriating India tech support people, I last about 30 secs before hanging up.
Posted on 4/12/17 at 10:21 pm to DustyDinkleman
You did not get excellent customer service today?
Posted on 4/12/17 at 10:30 pm to DustyDinkleman
Posted on 4/12/17 at 10:37 pm to DustyDinkleman
Not tech support but I could write a short story on the ineptitude that is the Ryder fleet product company out of lawrenceville ga.
Posted on 4/12/17 at 10:47 pm to tigersownall
Sure, it "fixed itself".
Damn indians! They took er jobs!
Damn indians! They took er jobs!
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