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re: Which side are you on- Nurse or Dominos Pizza?

Posted on 4/6/16 at 3:29 pm to
Posted by mouton
Savannah,Ga
Member since Aug 2006
28276 posts
Posted on 4/6/16 at 3:29 pm to
quote:

wow. i would politely never do business with you again if you couldn't honor your basic hours of operations.


I had a customer show up yesterday a few minutes before I close. I apologized and explained to the customer that I was locking up and had a prior appointment I had to go to. Would you never do business with my company based on that situation?
Posted by LouisianaLady
Member since Mar 2009
83032 posts
Posted on 4/6/16 at 3:29 pm to
quote:

as opposed to picking up a freaking phone and asking politely if they could still deliver?



Why would I do that? Why would I want a place to spend a few minutes taking my order, 10 or so minutes baking my pizza, 10 minutes driving to my house, 2 minutes at my doorstep, 10 minutes driving back to the store...

When only 10 of those minutes are during their hours of operation.

Is it really shocking to you that someone wouldn't feel comfortable doing that? Really?
Posted by CAD703X
Liberty Island
Member since Jul 2008
93289 posts
Posted on 4/6/16 at 3:30 pm to
quote:

Is it really shocking to you that someone wouldn't feel comfortable doing that? Really?


because they might still have 15 drivers out and are waiting on them anyway?

why are you so afraid to talk to them in person?
Posted by LNCHBOX
70448
Member since Jun 2009
89129 posts
Posted on 4/6/16 at 3:30 pm to
quote:

I had a customer show up yesterday a few minutes before I close.


Do you own the business?
Posted by Rouge
Floston Paradise
Member since Oct 2004
138531 posts
Posted on 4/6/16 at 3:31 pm to
quote:

I had a customer show up yesterday a few minutes before I close.
define a few? 3 minutes? 5 minutes? 15 minutes?

quote:

Would you never do business with my company based on that situation?

depends on amount of time left verses time needed to complete transaction
Posted by CAD703X
Liberty Island
Member since Jul 2008
93289 posts
Posted on 4/6/16 at 3:31 pm to
quote:

The general person knows that if we close at 9:00, nobody will be available to help you at 9:20 when your order is completed.


THREAD HIJACK ALERT (kind of)

this reminded me i have had some of the most AMAZING interactions with businsses i've called after they were closed. usually its the owner who picks up the phone and after a pleasant exchange about what i was calling about, i've ended up with amazing customer service.

the most recent was bill cannon of texasbbqrub (yeah i'm not afraid to call out their name) who helped me out on a rush order by just packing everything up himself and mailing it to me and said 'just mail me a check later'.



thats how you do business.
This post was edited on 4/6/16 at 3:32 pm
Posted by LouisianaLady
Member since Mar 2009
83032 posts
Posted on 4/6/16 at 3:31 pm to
quote:

why are you so afraid to talk to them in person?



OK, you're pulling shite out of your arse now. Good day.
Posted by CAD703X
Liberty Island
Member since Jul 2008
93289 posts
Posted on 4/6/16 at 3:33 pm to
quote:

OK, you're pulling shite out of your arse now. Good day.


no, i'm not. let's try this again:

WHY WOULD YOU FEEL UNCOMFORTABLE CALLING A BUSINESS FIVE MINUTES UNTIL CLOSING TO ASK IF THEY COULD STILL DELIVER A PIZZA?

why is that rude? seems like you're just asking a question.
Posted by mouton
Savannah,Ga
Member since Aug 2006
28276 posts
Posted on 4/6/16 at 3:33 pm to
quote:

define a few?


About ten.
Posted by northshorebamaman
Mackinac Island
Member since Jul 2009
38338 posts
Posted on 4/6/16 at 3:33 pm to
quote:

The general person knows that if we close at 9:00, nobody will be available to help you at 9:20 when your order is completed.

I'm genuinely confused when you say stuff like this.
Posted by AwesomeSauce
Das Boot
Member since May 2015
11454 posts
Posted on 4/6/16 at 3:34 pm to
quote:

I've never once compared it to that.
quote:

one is a food place and the other is a professional setting


quote:

DO you your fricking job and shut up.


I am not saying that the person shouldn't get canned for fricks sake.

quote:

I was supposed to get two hours early leave from work on the Thursday before Easter, but something came up last minute in the field that had me end up staying 2 hours later than usual. Did I complain about the 4 hour swing, no. Sometimes it happens.

I can feel your pain there. I had this occur prior to vacation a few weeks ago. The difference is when it happens to me my billings are for after hours pricing per company policy.
Posted by KG6
Member since Aug 2009
10920 posts
Posted on 4/6/16 at 3:35 pm to
quote:

But what if hours of operation is defined as the hours they do anything at all for you?

If that is the case, they are not required to continue making and/or deliver your pizza.

If you wanna argue that side, argue Dominos policy or something. Hours of operation could mean literally any operation. Driving to the hospital is part of the operation and it was done after hours.


You keep arguing this fictitious notion that the hours on the front door have anything to do with how long they are willing to work to complete your experience with them. It is obviously not the policy of any restaurant you've ever seen. Why do we keep circling back to it? The only issue is your opinion on how you make the employees feel when forcing them to stick to the policy of working until close. Which if you ask any owner or manager, is when the work is done, not when the clock strikes a certain number. It is inconsiderate to do anything that causes them to work above and beyond the appropriate time for you to finish your meal or have it delivered. But otherwise, it is the expectation, so there's nothing wrong with it. I make no distinction between sit down and delivery. Employees make a practice of starting to shut down the kitchen early since it is likely they will not have any more customers and they can get out quicker. They are weighing that option against the likelihood of someone coming in. Just because they guessed wrong, doesn't mean the customer is an arse. It's just become accepted, but in reality, they are inching their way into getting out early.

And to the comment of this is way past the comment.....it's not to me. That is the biggest issue. That note, however inconsequential it seemed, makes the customer feel like they don't have the right to use that service. And ultimately, that's the server's opinion based on their selfish feelings. Not even looking at it from a customer perspective, but as a business, who gives a shite what someone you hired to do a job thinks about actually doing their job. If you don't like it....quit. It gets me from that perspective more than I care about this bitchy nurse. Owner is paying you money to do this, don't frick with his paying customers.
Posted by Rouge
Floston Paradise
Member since Oct 2004
138531 posts
Posted on 4/6/16 at 3:36 pm to
quote:

why is that rude?
seems like it could be considered the opposite of rude. allows for a little bit of extra work money
Posted by Topwater Trout
Red Stick
Member since Oct 2010
70025 posts
Posted on 4/6/16 at 3:37 pm to
I still don't get the hours of operation arguement. You worked in restaurants and if you ever closed your shift said 5-close not 5-9. This shouldn't be about whether it's inconsiderate to go into a business near closing.

I get off at 4:30 but occasionally have hot jobs that come
In that keep me from leaving on time. It sucks but I would never tell the customer they need to get their projects in earlier
Posted by mouton
Savannah,Ga
Member since Aug 2006
28276 posts
Posted on 4/6/16 at 3:37 pm to
quote:

Employees make a practice of starting to shut down the kitchen early since it is likely they will not have any more customers and they can get out quicker. They are weighing that option against the likelihood of someone coming in. Just because they guessed wrong, doesn't mean the customer is an arse. It's just become accepted, but in reality, they are inching their way into getting out early.


Actually at a sit down restaurant management makes this a practice to save on labor costs.
Posted by AwesomeSauce
Das Boot
Member since May 2015
11454 posts
Posted on 4/6/16 at 3:39 pm to
quote:

tell the customer they need to get their projects in earlier

It depends how well I know the contact.
Posted by CAD703X
Liberty Island
Member since Jul 2008
93289 posts
Posted on 4/6/16 at 3:40 pm to
quote:

seems like it could be considered the opposite of rude. allows for a little bit of extra work money


exactly. i guess i'm from a different universe of customer service (i'm 49 and have a job where often the CEO swings by and asks me to smooth over a relationship with a customer) and i look forward to the opportunity to make an uhappy customer happy.

same when i was in the pizza or yogurt business as a low-level employee. i found most people rushing in at the last minute were almost universally grateful for me doing MY DAMN JOB and even if i wasn't compensated with an extra big tip, they bent over backwards to tell me how much they appreciated me going the extra mile and i remember this one girl...


eta *drops the mic*..i'm out of this thread now..wasted too much time already
This post was edited on 4/6/16 at 3:42 pm
Posted by Topwater Trout
Red Stick
Member since Oct 2010
70025 posts
Posted on 4/6/16 at 3:41 pm to
good point
Posted by Rouge
Floston Paradise
Member since Oct 2004
138531 posts
Posted on 4/6/16 at 3:41 pm to
quote:

how much they appreciated me going the extra mile.
which is why i appreciate Amazon so much
Posted by LouisianaLady
Member since Mar 2009
83032 posts
Posted on 4/6/16 at 3:41 pm to
quote:

WHY WOULD YOU FEEL UNCOMFORTABLE CALLING A BUSINESS FIVE MINUTES UNTIL CLOSING TO ASK IF THEY COULD STILL DELIVER A PIZZA?


BECAUSE THAT IS HOW I FEEL AND THAT IS THE CONSIDERATE PERSON I AM. Get over it. It isn't just asking a question because I wouldn't LET them deliver to me after their hours of operation even if they said they "can". I also walk my shopping cart and any I pass on the way up the store back INSIDE OF THE STORE instead of the cart lanes. I also stack my plates in appropriate restaurants and clean my area for the bus boy. I also refuse to let the cashier take my carry-basket from me in the checkout line and stack it so she can put it up later.. because I'm the one who passes the carry-baskets, not her! I am considerate of others in literally every single aspect of my life. It is who I am. You have no reason to question that.

If you want to sit here and justify your side to someone else, go for it. I'm not going to sit here and bitch back and forth with someone who has no shame at putting others out, and you won't convince me otherwise.
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