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re: What in the hell is wrong with medical billing?

Posted on 12/27/23 at 5:35 pm to
Posted by WeeWee
Member since Aug 2012
40139 posts
Posted on 12/27/23 at 5:35 pm to
quote:

The US medical system is broken, but how is putting the people who broke it in charge of even more of the system going to fix it?


What is the solution then? According to census.gov, approximately 92 percent of respondents were covered by some form of insurance and approximately 40 percent of those were medicare, medicaid, or both. That’s a huge number of people and for places like Louisiana i am guessing govt coverage is a larger share. It says about half of the insured have employer provided insurance. So 46% of us are covering the rest (medicare, medicaid, and uninsured.) in addition to ourselves. This thread shows what we go through with our own healthcare costs on top of it and the costs for both the coverage and out of pocket keep going up. With inflation and wage stagnation, more and more people are dropping out of the middle class, so that 46% who pay for everyone will shrink. The current system seems headed for failure.


Have patient's pay doctors and hospitals then file their own claim on their insurance. Then insurance companies reimburse the patient. If the patient cannot afford the charge have them put down a deposit and sign an IOU which they can pay when the insurance company reimburses them. That solves the billing issue and making hospitals and doctor's offices publish their prices which is currently required but unenforced by Medicare (hey look another problem that single payer would make worse).
Posted by Rick9Plus
Baton Rouge
Member since Jul 2020
1722 posts
Posted on 12/27/23 at 5:40 pm to
quote:

Want to see single payer in US, look at the VA.


I agree that our government does fk up most everything it touches. But with the percentage of people we have who depend 100% on it for their healthcare (I didn’t even include the VA and tricare in my above post, only medicare/medicaid/uninsured), i don’t see taking the government out of the equation as a viable solution. I hate to think that we as a country just suck and this is why we can’t have nice things.
Posted by Rick9Plus
Baton Rouge
Member since Jul 2020
1722 posts
Posted on 12/27/23 at 5:47 pm to
quote:

Have patient's pay doctors and hospitals then file their own claim on their insurance. Then insurance companies reimburse the patient.


I do agree that medical offices should publish prices. But - as it stands now, they don’t charge the same price for everyone. They bill for each patient only what each contracted insurer allows them to charge for their particular patients based on what is contracted. And that changes with each new contract. The “price list” is for uninsured, who in many cases don’t pay. I suppose that method would make it easier for the doctors’ offices to bill and collect, but would it help the patients? ETA i don’t think it would make it easier for offices to collect. They would depend 100% on the patients for their revenue.
This post was edited on 12/27/23 at 5:49 pm
Posted by tigerfoot
Alexandria
Member since Sep 2006
56355 posts
Posted on 12/27/23 at 5:51 pm to
Son went to urgent care. They ordered a stool sample and sent orders to Christus. We swung by. Stool sample done. Negative

Get bill for 5200 dollars. Ins paid 470 write off most, told us we owed 1000.

Said it was so high because he was an inpatient. I explained he was not, fell on deaf ears. I will end up paying a grand for this. But I will never shadow the doors of that hell hole again.
Posted by Tiger1242
Member since Jul 2011
31933 posts
Posted on 12/27/23 at 5:54 pm to
My advice is always call and question the bills.

Literally 3 times I’ve had random medical bills that are between $200-$500, I’ve called questioning it and they’ve realized they screwed up somehow and I wasn’t charged.

I dk if they are trying to frick me over on purpose or the whole medical insurance billing system is so complicated that they even screw it up all the time.
Posted by deeprig9
Unincorporated Ozora, Georgia
Member since Sep 2012
64057 posts
Posted on 12/27/23 at 5:56 pm to
quote:

Son went to urgent care. They ordered a stool sample and sent orders to Christus. We swung by. Stool sample done. Negative

Get bill for 5200 dollars. Ins paid 470 write off most, told us we owed 1000.

Said it was so high because he was an inpatient. I explained he was not, fell on deaf ears. I will end up paying a grand for this. But I will never shadow the doors of that hell hole again.


Don't pay it. I'd rather pay a fricking low life lawyer than pay a crooked medical practice.
Posted by WeeWee
Member since Aug 2012
40139 posts
Posted on 12/27/23 at 5:58 pm to
quote:

I do agree that medical offices should publish prices. But - as it stands now, they don’t charge the same price for everyone.


1. Thanks to Obamacare. More government intervention is not the solution to a government created problem.

2. Under my system, the published price for something would be the same for everyone. If my clinic charges $50 for a simple office visit but your insurance only repays you $45 for a simple office visit you have to eat that extra $5. If you do not want to pay an extra $5 to see me then you are free to find a cheaper doctor. If enough of my patients do that then I would be forced to lower my prices. Same thing with medications. If pill X costs $4 at WalMart but $28 at Walgreens you will tell me to send your prescription to WalMart instead of Walgreens. Eventually Walgreens would have to lower their price. If we put free market principles back into healthcare instead of more government intervention and I guarantee you will see prices fall and service improve.
Posted by Rick9Plus
Baton Rouge
Member since Jul 2020
1722 posts
Posted on 12/27/23 at 6:02 pm to
Ok, now i see where you are going with this. Yes, i think it would lower prices in the long term. Would it ever be allowed, though? With EMTALA, i don’t see hospitals being allowed to do this. Also, would they allow this for Medicare and Medicaid patients? What happens when the patients don’t pay? Will you be allowed to refuse to see them again until they do?
Posted by WeeWee
Member since Aug 2012
40139 posts
Posted on 12/27/23 at 6:06 pm to
quote:

Want to see single payer in US, look at the VA.

That will become the standard.



The VA is a clusterf**k. I know because I moonlight there. I cringe everytime I look into a patient's chart. The most recent patient that I admitted there was admitted for hypertensive emergency (blood pressure that is really really high and causing problems) and saw that patient's blood pressure medications have been changed 5 times in the last 6 months because the patient has seen by different provider at each appointment for blood pressure. The VA is so bad that it can not figured out the simple task of scheduling a patient's follow-up appointment with the same provider.
Posted by Ed Osteen
Member since Oct 2007
57499 posts
Posted on 12/27/23 at 6:13 pm to
I’ve been fighting with Oshner for 5 months over a $300 pediatrician bill. I have no issue paying it but nobody in their billing department can tell me what it’s actually for so I’ve just refused. The doctors office is no help, they just tell me to call oshner
Posted by WeeWee
Member since Aug 2012
40139 posts
Posted on 12/27/23 at 6:20 pm to
quote:

Ok, now i see where you are going with this. Yes, i think it would lower prices in the long term. Would it ever be allowed, though? With EMTALA, i don’t see hospitals being allowed to do this. Also, would they allow this for Medicare and Medicaid patients? What happens when the patients don’t pay? Will you be allowed to refuse to see them again until they do?



The Dutch system requires payment (or a payment plan or IOU set up) before an outpatient visit or test is performed. No pay, no service. For inpatient and ER visits they require a down payment (it was the equivalent to $100 when I lived there) before they will even give you the paperwork to sign in. If the costs of your visit was more that the downpayment the downpayment was applied to the amount that you owed. Obviously most people cannot afford a ER visit or multiday hospital stay so require patients to sign an IOU which is to be paid within 30 days of the patient's insurance company issues its reimbursement. People whose income falls below have to prove it to the insurance companies (which is basically the same as proving you qualify for medicaid in the USA) a certain threshold are issued a second card with their insurance card and this card allows hospital fees and the cost for the doctor's visit and medications to be sent directly to the insurance companies. Granted insurance companies in the Netherlands are all public-private partnerships so technically it meets the definition of single payer. However, a similar system could easily be implemented without the government involvement.

ETA: A lot of US laws would need to be changed and no I do not think anything like my proposed system would ever come to pass. The government and corporations have the power under the current system and they like it that way.
This post was edited on 12/27/23 at 6:26 pm
Posted by Puffoluffagus
Savannah, GA
Member since Feb 2009
6103 posts
Posted on 12/27/23 at 6:25 pm to
quote:

do agree that medical offices should publish prices. But - as it stands now, they don’t charge the same price for everyone. They bill for each patient only what each contracted insurer allows them to charge for their particular patients based on what is contracted


That's not true. It's actually the opposite.

Everyone gets charged the same rate regardless of your insurance plan. Each insurance plan reimburses according to the contract that the physician and/or hospital signed. If you're in network, then the physician cannot collect the difference in the charged amount and the reimbursed amount. If you are out of network, then you may owe the difference(this is called balance billing). The no surprise act limited the situations in which balance billing occurs.

Some types of practices do now operate on a cash based system. They are not part of any contracted insurance service. They charge a flat rate for exams, procedures and surgeries. They give you the codes and the clinic information to get reimbursement through your own insurance policy at "out if network " rates. Of course this is still subject to your insurance deciding if the exams, procedures and surgeries were considered medically necessary and if they choose to reimburse you for those costs. Basically these practices flip the onus to the patient and insurance companies, have less overhead for administrative costs and don't need to fight insurances to get reimbursed.
Posted by Puffoluffagus
Savannah, GA
Member since Feb 2009
6103 posts
Posted on 12/27/23 at 6:50 pm to
quote:

Insurance has no control over how a medical facility bills


Well yeah. But they certainly do control decisions of payment based on what they consider medically necessary per their medical guidelines. In some cases the insurance company may be in the right, in other cases they may not be. Even if a service is pre authorized, they may decide not to pay.

Obviously these situations leave patients in a bind when hospitals and providers attempt to collect on services rendered but denied by the patients insurance.
Posted by Tempratt
WRMS Girls Soccer Team Kicks arse
Member since Oct 2013
13380 posts
Posted on 12/27/23 at 6:55 pm to
Insurance companies will sodomize you whenever possible.
Posted by Rick9Plus
Baton Rouge
Member since Jul 2020
1722 posts
Posted on 12/27/23 at 6:56 pm to
quote:

Everyone gets charged the same rate regardless of your insurance plan. Each insurance plan reimburses according to the contract that the physician and/or hospital signed. If you're in network, then the physician cannot collect the difference in the charged amount and the reimbursed amount.


I see the difference, though it amounts to the same thing in terms of what the provider gets paid for each service being different for each patient. This being the case, if a doctor had a posted “price list”, this would not be the cost to you but the maximum possible cost to you as a patient.

quote:

If you are out of network, then you may owe the difference(this is called balance billing).


Here is where the confusion lies. A patient goes to a doctor that is in network, expecting everything that is done via that doctor to be in network. What they don’t realize is that the lab, the radiology, and any other services ordered by that same doctor might be out of network. I’m sure this has been covered already in this thread.

quote:

Some types of practices do now operate on a cash based system.


Decreasing the overhead on the practice should in theory decrease costs. But the fact that they are all out of network would then raise costs and there is the added uncertainty of being reimbursed at all. Are most of these practices things like cosmetic or anti-aging treatment type places?
Posted by Rick9Plus
Baton Rouge
Member since Jul 2020
1722 posts
Posted on 12/27/23 at 6:59 pm to
quote:

ETA: A lot of US laws would need to be changed and no I do not think anything like my proposed system would ever come to pass. The government and corporations have the power under the current system and they like it that way.


That is the truth. This is why we can’t have nice things.
Posted by Puffoluffagus
Savannah, GA
Member since Feb 2009
6103 posts
Posted on 12/27/23 at 7:25 pm to
quote:

Decreasing the overhead on the practice should in theory decrease costs. But the fact that they are all out of network would then raise costs and there is the added uncertainty of being reimbursed at all. Are most of these practices things like cosmetic or anti-aging treatment type places?


Maybe. If the price is posted/transparent, and the patient and physician are agreeable to the price, isn't that what we want?

It doesn't necessarily raise the total price, but it may change the amount the patient co shares in the price. I.e. the insurance may only reimburse 60% of the cost instead of 80% etc. And the rest is on the patient. But at least the patient would know upfront about this.

Yes, the possibility of not getting reimbursed from insurance has always been there. It just shifts from the hospital/physician to the patient. But at least the patient would know ahead of time what their cost would be if the insurance denies.

quote:

Are most of these practices things like cosmetic or anti-aging treatment type places?


No. There are several primary care practices who do this. There are a few ENT practices that follow a similar model. However this can't be applied to every practice type or speciality. Most people getting cardiac surgery can't really price shop for a fixed cost.
Posted by CaptainJ47
Gonzales
Member since Nov 2007
7353 posts
Posted on 12/27/23 at 7:39 pm to
Reading this thread I can tell people aren’t in healthcare. Yes it is an absolute mess. Believe me, I know because I am a revenue cycle consultant in healthcare and see some of the worst of the worst practices. However folks would benefit from learning more about their plans or receiving education about it.

I am going to use some of the comments in here to share with healthcare execs about the dysfunction.
Posted by TJG210
New Orleans
Member since Aug 2006
28341 posts
Posted on 12/27/23 at 7:55 pm to
quote:

However folks would benefit from learning more about their plans or receiving education about it.


Go to doctor for sniffles, dr looks at you, gives shot/prescribes medicine, I slip the receptionist $30 on the way out. That’s how it was for yrs and in the case of my ENT, that’s how it’s still done. Take kids to the pediatrician and it’s like they spin a wheel on the final amount, even wellness checkups.

quote:

I can tell people aren’t in healthcare


Not to be rude, but no shite Sherlock. I’m not a petroleum engineer either, but generally know why I’m being charged what I’m being charged when I fill my tank up.
This post was edited on 12/27/23 at 7:58 pm
Posted by Rick9Plus
Baton Rouge
Member since Jul 2020
1722 posts
Posted on 12/27/23 at 8:00 pm to
Even people who ARE in healthcare struggle to understand the ins and outs of it and those who say they do are either lying or are in a very small minority.
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