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Message

re: United Attempted to Throw Another Passenger Off

Posted on 4/13/17 at 4:00 pm to
Posted by barry
Location, Location, Location
Member since Aug 2006
51421 posts
Posted on 4/13/17 at 4:00 pm to
Man I'm going to get complimentary 1K status at this pace.
Posted by lsupride87
Member since Dec 2007
112578 posts
Posted on 4/13/17 at 4:01 pm to
quote:

Meh, it's all way overblown from a stock standpoint IMO.
Sure, to you and me. But the Chinese are about to frick some United shite up
Posted by Hester Carries
Member since Sep 2012
25915 posts
Posted on 4/13/17 at 4:02 pm to
quote:

Do you not understand that the more of these stories come out the less people will use united? It's bad fricking business.



So they should stop doing it simply because now people care?

Do you know how much money they would lose if they become the first airline in the industry to not practice overbooking?


They are in a lose/lose right now. Luckily airline tickets are price-differentiated and not quality and people will forget this as soon as its time to buy a ticket and just look at prices.


Who honestly gives a frick?
Posted by BACONisMEATcandy
Member since Dec 2007
46743 posts
Posted on 4/13/17 at 4:03 pm to
Every time I see that Doctors name I think about pistols
Posted by Dr RC
The Money Pit
Member since Aug 2011
61605 posts
Posted on 4/13/17 at 4:04 pm to
quote:

And dont say shite about "they paid for it". They paid for a contractual agreement that INCLUDES LANGUAGE ABOUT OVERBOOKING.


There is a HUGE difference between accidental overbooking and asking a person to give up their seat at the gate vs telling them they have to get up once they are already seated b/c the airline decides after the fact to send some employees to a different location.


Posted by NYNolaguy1
Member since May 2011
21840 posts
Posted on 4/13/17 at 4:05 pm to
UAL closed at 69.00 today. That's a hair above what it was after it crashed... -4% to what it was pre-dragging.

I am not sure this is going away.
Posted by DelU249
Austria
Member since Dec 2010
77625 posts
Posted on 4/13/17 at 4:05 pm to
quote:

I could have sworn the reason this came was that a change was made in the aircraft. The new craft had fewer first class seats, due to the reduced number this guy got booted to economy class because he was lower ranking than the other first class occupants. I also believe UA refunded the ticket difference. Not above and beyond, but appears to just be a guy trying to throw his hat in the ring in the event a class action against UA is brought about.
that's why customer service is important. if you don't treat people like shite theyre more empathetic, reasonable and even compliant

I absolutely believe they told him others were "more important"
Posted by Hester Carries
Member since Sep 2012
25915 posts
Posted on 4/13/17 at 4:06 pm to
quote:

There is a HUGE difference between accidental overbooking and asking a person to give up their seat at the gate vs telling them they have to get up once they are already seated b/c the airline decides after the fact to send some employees to a different location.



Sure there is. But my point is people thinking they can say no. As if its their choice.
Posted by Dr RC
The Money Pit
Member since Aug 2011
61605 posts
Posted on 4/13/17 at 4:09 pm to
Actually in some instances they can. There are some rights that passengers do have.
This post was edited on 4/13/17 at 4:11 pm
Posted by jrodLSUke
Premium
Member since Jan 2011
26535 posts
Posted on 4/13/17 at 4:09 pm to
quote:

making sure i don't own any united stock.

This will blow over. Might be a good time to buy. These guys are making more money than ever.
Posted by Hester Carries
Member since Sep 2012
25915 posts
Posted on 4/13/17 at 4:09 pm to
quote:

Actually in some instances they can. There are some rights that passengers do have.



link?
Posted by AUsteriskPride
Albuquerque, NM
Member since Feb 2011
18385 posts
Posted on 4/13/17 at 4:10 pm to
quote:

Fearns never seemed to be in danger of physical abuse and was eventually put in an economy middle seat between a married couple who were fighting and refused to sit next to each other (“They argued the whole way back. Nearly six hours. It was a lot of fun.”).


I'd rather take a beating.
Posted by DelU249
Austria
Member since Dec 2010
77625 posts
Posted on 4/13/17 at 4:10 pm to
united has their money (albeit temporarily) and the passenger is shite out of luck, get off.

surely you understand why people become unreasonable when this happens...especially when they're being treated like shite on top of it.
Posted by 777Tiger
Member since Mar 2011
93541 posts
Posted on 4/13/17 at 4:13 pm to
yous people just need to learn how to behave
Posted by Dr RC
The Money Pit
Member since Aug 2011
61605 posts
Posted on 4/13/17 at 4:17 pm to
Again, if the guy had been told he was out at the gate, he would have been SOL. But he was already permitted to board. That changes things regardless of what United wants people to believe.

The rule United cited as their defense only talks about denying a person from boarding. His arse was already in the seat and he wasn't doing anything that could justify his removal until they got up in his face and demanded he leave.

quote:

United’s Rule 25, as its title clearly implies, applies only to denied boarding. Thus, it uses the word “denied boarding,” and variants such as “deny boarding,” but says nothing about requiring passengers who have already boarded to give up their seats.

Indeed, it states in part, using the word “boarding” twice, that: “other passengers may be denied boarding involuntarily in accordance with UA’s boarding priority.

Clearly, a “boarding priority” does not include or imply an involuntary removal or refusal of transport. Moreover, under well accepted contract law, any ambiguous term in a contract must be construed against – and in the way least favorable to – the party which drafted it.

-------

Rule 21 . . . which unlike the denied boarding rule does provide for removal “from the aircraft at any point,” lists some two dozen justifications including: unruly behavior, intoxication, inability to fit into one seat, medical problems or concerns, etc. But nowhere in the list of some two dozen reasons is there anything about over booking, the need to free up seats, the need for seats to accommodate crew members to be used on a different flight etc.

-------

Finally, it appears that United is seeking to blame the passenger, claiming that when asked to give up his seat, he acted belligerently – and citing a rule which requires that passengers obey the orders of the flight crew. But, such a requirement applies only to orders which are lawful.


LINK
This post was edited on 4/13/17 at 4:22 pm
Posted by uptownsage
New Orleans
Member since Oct 2014
2156 posts
Posted on 4/13/17 at 4:23 pm to
Is that Chef Boyardee?



This post was edited on 4/13/17 at 4:25 pm
Posted by 777Tiger
Member since Mar 2011
93541 posts
Posted on 4/13/17 at 4:26 pm to
quote:

regardless of what United wants people to believe.


haven't read all of the minutiae, but I thought this was an overbooking/sale incident, the rules of which used to be printed on the back of the ticket way back when, still available on line, it's not a United thing it's a Warsaw agreement thing, UAL employees may have handled it better but I think it was CPD that did the manhandling, there's more to this than what we've heard but the dude will get a little payoff because it's cheaper for UAL looking down the road
Posted by Dr RC
The Money Pit
Member since Aug 2011
61605 posts
Posted on 4/13/17 at 4:32 pm to
quote:

but I thought this was an overbooking/sale incident


It was not. They decided after boarding everyone that they needed to move some employees to a different airport.

They have to make the call to bump people before boarding passengers. Unfortunately for them their poor training and awful management screwed up the correct process for denial of service.
Posted by slackster
Houston
Member since Mar 2009
91871 posts
Posted on 4/13/17 at 4:35 pm to
quote:

UAL closed at 69.00 today. That's a hair above what it was after it crashed... -4% to what it was pre-dragging.

I am not sure this is going away.


American Airlines was down more than United today, from a percentage standpoint.
Posted by 777Tiger
Member since Mar 2011
93541 posts
Posted on 4/13/17 at 4:38 pm to
quote:

They decided after boarding everyone that they needed to move some employees to a different airport.


actually that's their prerogative as well, typically it's when they need these company people down line for something they deem crucial to the operation of the airline, so overbooking/sales would apply because the seats would be blocked off for the employees
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