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Message

Shelter Insurance approves Roof for replacement then cancels claim.
Posted on 1/24/18 at 6:41 pm
Posted on 1/24/18 at 6:41 pm
I’m a contractor in Baton Rouge & I’ve never had this happen before. I met with a customer last week about some roof issues she was having. She informed me that the insurance adjuster was on his way there to check out the roof with me. After inspection he informed me & the homeowner he was going to replace the roof & fix interior damage. After a week I finally received Shelters Estimate around 7:30 am this morning. A few hours later I receive a call from a Shelter supervisor telling me he canceled the claim. I asked him how can he cancel a claim that was approved a week ago by a staff adjuster? He told be the claim is under review & more than likely he’s not gonna cover the roof. I was always under the impression once an adjuster approves a roof & submits the estimate it’s a done deal. Anyone ever had this happen? What recourse can the homeowner take?
Sorry for the long ramble
Sorry for the long ramble
This post was edited on 1/24/18 at 8:01 pm
Posted on 1/24/18 at 6:45 pm to Unit225
Sounds like the best thing you can do is walk away
Posted on 1/24/18 at 6:45 pm to Unit225
She is going to have to file a dispute with her company. Ask for paperwork why it’s being denied. Then you will most likely have to write a letter/show proof of why you think it’s bad. It will most likely get escalated to someone higher than this supervisor once if gets disputed.
Posted on 1/24/18 at 6:59 pm to anewguy
Paging wickowick.
This post was edited on 1/24/18 at 7:14 pm
Posted on 1/24/18 at 7:27 pm to Unit225
Tell homeowner to rub some dirt on it.
This post was edited on 1/24/18 at 7:27 pm
Posted on 1/24/18 at 7:28 pm to Unit225
Insurance companies do what they want. Homeowner has to do some asskicking and have agent fight for them.
Posted on 1/24/18 at 7:29 pm to Unit225
Where do you guys get all those cushions you kneel on to roof a house.
Asking for an Amigo.
Asking for an Amigo.
Posted on 1/24/18 at 7:39 pm to ruzil
quote:
Where do you guys get all those cushions you kneel on to roof a house.
Livingston Parish front porch.

Posted on 1/24/18 at 7:55 pm to Unit225
Homeowner needs to call Shelter. As for paperwork showing they are rescinding approval and mention they need to send to their attorney. Document document document. Homeowner find attorney to send letter to request info from approval to denial.
They might change their tune. If not, walk away. Ins co has more $ and legal rep than homeowner most likely.
They might change their tune. If not, walk away. Ins co has more $ and legal rep than homeowner most likely.
Posted on 1/24/18 at 7:57 pm to Unit225
quote:
I contractor in Baton Rouge
I poster on TD. Nice meet you.
That you Gob?

This post was edited on 1/24/18 at 8:09 pm
Posted on 1/24/18 at 8:19 pm to Martini
Do I know you? How do you have pictures of my patio?
Posted on 1/24/18 at 9:13 pm to Unit225
A lot of unknown variables here. It could be as simple as the company later realized the customer is 3 months late on paying premiums, etc.
Posted on 1/24/18 at 10:15 pm to airfernando
Either that or the homeowner was previously paid for a roof that never got replaced.
Posted on 1/24/18 at 10:18 pm to Martini
I thought you resided in Jefferson Place? Or is this where you winter?

quote:
Livingston Parish front porch.
Posted on 1/24/18 at 10:29 pm to Unit225
quote:
I met with a customer last week about some roof issues she was having.
What roofing issues is she having?
Posted on 1/24/18 at 11:45 pm to CaptainsWafer
Homeowner has never had any prior claims. The Shelter supervisor said he just didn’t agree with his staff adjuster on the damage.
Posted on 1/24/18 at 11:47 pm to wickowick
A few leaks across the house. Adjuster originally approved roof because of hail damage. A lot of neighbors down her street had their roofs replaced due to hail.
Posted on 1/25/18 at 8:18 am to Unit225
quote:
Homeowner has never had any prior claims. The Shelter supervisor said he just didn’t agree with his staff adjuster on the damage.
They will probably send another adjuster out to the house for another inspection.
Posted on 1/25/18 at 8:43 am to Unit225
sounds like a weak argument for a contract breach, if no work was done
Posted on 1/25/18 at 9:58 am to Unit225
The leaks could have caused the denial. Maybe they had been there for a while and a prudent homeowner checks on these things every now and then.
But without directly viewing the claim, there are a ton of variables that can be causing this.
But without directly viewing the claim, there are a ton of variables that can be causing this.
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