re: Sears Automotive Is Shady UPDATE: Pg 2

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I asked for a quote on brakes and he handed me a print out with a bottom line of $329... I didn't check to make sure he included labor

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I think you are within your rights to make them do the work for that number.

I look at it this way:
If I'm short-changed at a store, I ask for the correct amount.
If they give me too much, I give it back.

I don't want to profit from someone's error.

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Does the printed quote/contract have no validity?

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It has 100% validity and you can certainly make them do the work at that price. But I'm just saying I personally wouldn't have done that if I was certain it was a mistake.

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$500

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For front brakes? Knock me over with a feather.

The last brake job I did for my 06 GMC, the best pads and rotors from Advance was less than $150 and it took me less 2 hours to do.

I admit I'm not an OT baller, but I do have 5 vehicles to maintain so the easy shite I do myself, oil changes, brakes, etc...

They put all that shite back together wrong.

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That's a totally different situation. The industry I work for is all about bids, quotes, and contracts. When it comes to a turn key job, you can't bid it, win it, then ask for more money when you realize you left something off the bid. You would be laughed out of the office for something like that. I also contend, it was no mistake at all. I think labor was left off to win the job because most people would say screw it and pay the labor after the fact.

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My business is the same, but obviously we spend way more time on our quotes, since we aren't retail.

I see your point that it could have been on purpose, but the fact he called from vacation and apologized, then honored the quote, makes me think it was more an honest error.

It's a gut call deal, IMO.

He's what happened. Somebody, probably a mechanic, looked at the work order after he put the truck on the lift and realized that the estimate did not include the labor.

They had a conference, and decided to make it up on the back brakes which would have been a little higher than usual. Then they called you and asked nicely if they could do the rear brakes yada yada yada. When you refused, the tech probably said he wouldn't work for free.

Somebody ratted out the mechanic to the manager and he probably called in a favor owed by the mechanic, so the work was done.

Glad that their devious plan didn't work out.

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Mechanics are usually paid per job, not hourly.

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They are paid hourly per job.

Honestly the first thing I thought of.

"lug nut day"

Update!

I knew they were trying to screw me for another $150.

As discussed earlier it was only about $170 in parts... The rest... Labor.

See reciept.



Now I feel good for calling them on their BS...

$139.99 labor to replace front pads and both front rotors??????
Daaayyyyuuuum...you got robbed!

Half hour labor at the most to replace pads and you paid a shite load more in labor just to have rotors replaced. Should have charged you an additional half hour to replace the rotors since they had everything out of the way for the brake pad replacement.