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Message
re: How to lose a customer.
Posted on 6/3/19 at 8:28 pm to Tigers0891
Posted on 6/3/19 at 8:28 pm to Tigers0891
Had the same issue and same conversation. I'd been with them since they were BellSouth Mobility and dropped them within days.
0
Posted on 6/3/19 at 8:30 pm to nuwaydawg
It really sounds like you were being scammed honestly
Maybe double check before you take it out on Shell
Maybe double check before you take it out on Shell
Posted on 6/3/19 at 8:32 pm to GeeOH
quote:
So you're mad hes doing his job?
I enjoyed the thread about corporate BS and the "phrase of the day". Having worked for decades with new paradigms, focal points, intensification...etc, I am reminded of the best advice given during numerous seminars.
We were asked "What is the most important aspect for a corporation to profit"?
Suggestions were advertising. Nope. Corporate image. Nope. Quality of the product. Nope. Salesforce. Nope. Logistics aka "just in time delivery" An aside, I can expand on this BS further. Nope.
He said the most important aspect of any company to be viable and to profit is...the customer. Period.
Without someone to buy a product, no matter how well it is made, displayed or delivered, if no one buys it, you will fail.
Gasoline is gasoline. I only used Shell because of convenience. There are plenty of alternatives.
Posted on 6/3/19 at 8:40 pm to nuwaydawg
quote:
Went to the Shell website to complain.
This is the result after navigation.
Did you think Royal Dutch Shell serviced their own credit cards?
Posted on 6/3/19 at 8:54 pm to slackster
quote:
Did you think Royal Dutch Shell serviced their own credit cards?
Interesting point. Shell is in the petroleum business. If they have contracted an outside entity to manage their credit sector, then maybe they need to revisit their decision of the company in question. Sorry for the BS corporate speak.
Like I said, and this applies to contracted companies, if you don't have a customer, you will fail.
Posted on 6/3/19 at 8:55 pm to nuwaydawg
Are you that douche who writes a check at the grocery store and makes everyone behind you wait? Just send your wife to Western Union next month to make payment.
Posted on 6/3/19 at 9:04 pm to nuwaydawg
quote:
Interesting point. Shell is in the petroleum business. If they have contracted an outside entity to manage their credit sector, then maybe they need to revisit their decision of the company in question. Sorry for the BS corporate speak.
Like I said, and this applies to contracted companies, if you don't have a customer, you will fail.
Shell doesn’t give a flying frick about your 30 gals of gas you purchase each month, neither does the credit card company that Shell uses to sell their fuel.
Posted on 6/3/19 at 9:08 pm to tgrbaitn08
quote:
Shell doesn’t give a flying frick about your 30 gals of gas you purchase each month, neither does the credit card company that Shell uses to sell their fuel.
Honestly, I don't give a flying frick about them either. It is what it is.
Posted on 6/3/19 at 9:23 pm to nuwaydawg
quote:
Interesting point. Shell is in the petroleum business. If they have contracted an outside entity to manage their credit sector, then maybe they need to revisit their decision of the company in question. Sorry for the BS corporate speak.
Like I said, and this applies to contracted companies, if you don't have a customer, you will fail.
Shell is probably using a major bank to service it. Shell gets paid for the marketing and some basic administration, and the bank makes all of the money on interest and what not. They typically have some sort of rebate program where Shell pays discounted or no transaction fees on swipes at Shell, which is why they offer the fuel discounts.
It's a good deal for all involved, but Shell doesn't own that credit account.
Posted on 6/3/19 at 9:32 pm to nuwaydawg
quote:
I told him that I had made a payment a month ago, but the check hadn't cleared
So what do you think is more likely:
1. that it’s taken a month for the check to post to your account, or
2. that they never received said check?
This isn’t rocket science.. if you’re still mailing checks in 2019 then shouldn’t you also know how to stop payment and send a new check?
ETA:
quote:
Interesting point. Shell is in the petroleum business. If they have contracted an outside entity to manage their credit sector, then maybe they need to revisit their decision of the company in question.
Yeah, you’re right. As you said, you should switch to your BP card. They probably manage their financing internally.
This post was edited on 6/3/19 at 9:36 pm
Posted on 6/3/19 at 9:34 pm to nuwaydawg
Baw you sound like my mom and her refusal to pay for anything online and still writes checks at the grocery store
Posted on 6/3/19 at 9:35 pm to nuwaydawg
quote:
"I told him that I had made a payment a month ago, but the check hadn't cleared".
Are you 85 years old? Why are you still writing checks? Pay that shite online or at least revert back to 1997 and pay over the phone. Geezus dude...
Posted on 6/3/19 at 9:36 pm to 50_Tiger
quote:
Baw you sound like my mom and her refusal to pay for anything online and still writes checks at the grocery store
My dad carries an inordinate amount of cash on him. Like 2-3k at all times. Dude pays for almost everything in cash. New tires on his suv? He'll by at the counter counting bills
Posted on 6/3/19 at 9:52 pm to iAmBatman
quote:
You still use checks?
I used to have a Bancorp South credit card. Was never late on a payment, but they closed it after I ran up some big charges pretty quickly while traveling on business.
After they did that, I couldn't pay online anymore. Had to wait for their stupid little bill in the stupid U.S. Mail and then send them a check.
Got sick of it pretty quickly and just paid off the whole balance, even though the interest rate was low and I wasn't exactly rich back then.
It still sticks in my craw, though. Why couldn't I use their Web site? Were they punishing me? They were the ones who closed my damned account. Did they not want my money?
Bunch of stupid hicks at Bancorp South.
Posted on 6/3/19 at 10:17 pm to fallguy_1978
quote:
I didn't realize people still had gas station cards. My roommate in college had one. We used to load up on beer and gas station nachos at 1am courtesy of his dad
My roommate got the guy at the gas station to add X number of gallons of gas to pay for however many packs of cigarettes he got, on every fill up.
I really thought gas credit cards had been done away with. Are Green Stamps still being given away somewhere? Can you still get someone to check your fluids at any gas stations?
Posted on 6/3/19 at 10:30 pm to Geauxtiga
So you prefer using the least efficient and most error prone method of payment...Not to mention the fact that they have no way to track if they have received said payment?
I guess some people are scared of technology and prefer to live in the past. Weird
I guess some people are scared of technology and prefer to live in the past. Weird
Posted on 6/3/19 at 10:34 pm to chinese58
quote:
Can you still get someone to check your fluids at any gas stations?
Check? Hell, I met a guy at the TA Travel Center on Gause Blvd. who'll ingest them.
Posted on 6/3/19 at 10:47 pm to tgrbaitn08
quote:
I didn’t know they still made gas station credit cards
If you drive alot, the $/gal savings is legit better than most other deals, unless you're a frequent flyer for work etc.
Shell and ExxonMobil both have great cash back on gas programs.
This post was edited on 6/3/19 at 10:48 pm
Posted on 6/3/19 at 10:48 pm to iAmBatman
quote:Many many years and have never had a problem. And you’re correct, technology does scare me.
So you prefer using the least efficient and most error prone method of payment.
Posted on 6/4/19 at 1:10 am to nuwaydawg
This post has been marked unreadable!
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