re: FedEx Question: Delivery Exception: no attempt made?

Of you paid for a guaranteed delivery and they didn’t meet it, then they owe you a refund.

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A FedEx driver and I had a brief conversation just the other day. He was delivering two heavy side chairs for a den. He only had 2 more boxes in his truck. I asked him if he gets to head home after the last 2 or does he go get more. He said he goes home when the truck is empty. If it’s Empty at 3pm, he heads home. It may be 8pm som days and he still has to make all of the deliveries and empty the truck.

USPS has been the worst here lately. We're ordering a little more than we used to, going through some home renovations. Ordered some memory foam mattresses from Amazon. No idea why they sent them in the mail and not on an Amazon van. Or even UPS or FedEx. 3 days go by, I see it is "Out for delivery." Then I get one of those delivery attempt notices in my mailbox. This was on a Saturday. Go online, schedule the redelivery, thinking maybe it was a different driver on Saturdays.

I waited until about Tuesday, and nothing has been delivered. Contacted Amazon and they send replacements, through the mail again. Idiots. So Friday comes and the replacements are out for delivery. I didn't have high hopes, and sure enough, another notice was left. I finally got someone at the Post Office to pick up the phone, and he puts me on hold, and says yeah, we have four large boxes here for you, looks like mattresses, and we'll get them on the truck tomorrow. Saturday rolls around and I happen to see the mail truck coming down the street, so I walk out when she gets to my mailbox, with the delivery notice in my hand to ask her. She says they're huge boxes and won't fit in her truck, and we would have to go get them. I told her I had spoken with someone at the Post Office and she said she hates he told me that they would be delivered, because they just don't fit.

So I had to drive 10+ miles away and pick them up, all because the shipper used the mail for a large package, and the mail trucks are too small.

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I would have told them no. I paid for delivery, and they should deliver. Contact the seller and tell them that the price you paid was for the product to be delivered to your house. USPS has, without a doubt, the laziest workers of any delivery service. I was once told by my local postmaster, that they are not required to deliver a package if you have a dog. I told her, I guess y'all don't deliver many packages around here then, considering I don't know many people who don't have a dog. She also told me that they weren't allowed to back up their vehicle. I assume they only deliver to people with circular driveways. Keep in mind, this is rural Alabama.

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I got two free mattresses out of it. So not complaining too much, but I do agree with you. It should be on the seller, in this case Amazon, who knew about the issues with the USPS when they sent the replacements, and conveniently have their own delivery vans they could have used. But it came clear to me that the postal service wasn't going to do anything but stick a notice in my box, so I went to get them.

The message they use for the delivery exception is annoying because it makes it look like it was your fault when it was theirs.