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Started By
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Family unable to get $4,300 "smart" fridge repaired because nobody is trained to repair it
Posted on 12/7/18 at 8:22 am
Posted on 12/7/18 at 8:22 am
LINK
Samsung. Lol.
quote:
Jordan and Ben Feria say they paid $4,300 for the appliance. Right now, the gadgets are working, but the actual refrigerator isn't, which Jordan Feria says makes meal time for her two toddlers difficult.
"They are young, they will want to come over and eat something and I can’t because our refrigerator is gone," Jordan Feria said. "We lost all of our food that day when it went down a month ago. As you can see it’s empty, we are using it as dry storage right now."
quote:
Feria said the technician informed her that the training was ongoing but it wasn't complete yet since the appliance was new technology, so she would have to wait an indefinite time.
Samsung. Lol.
This post was edited on 12/7/18 at 8:24 am
29
Posted on 12/7/18 at 8:23 am to GetCocky11
The people that are training the trainees can’t go fix it?
Posted on 12/7/18 at 8:23 am to GetCocky11
Puts products out they can’t fix
Posted on 12/7/18 at 8:24 am to GetCocky11
Yet another reason these "smart" fridges are stupid.
Posted on 12/7/18 at 8:24 am to GetCocky11
Ummm can they just get their money back and buy a normal fridge?
Posted on 12/7/18 at 8:25 am to Cump11b
Yup, just more to break.
Who TF needs an iPad on their fridge?
Who TF needs an iPad on their fridge?
Posted on 12/7/18 at 8:26 am to GetCocky11
Never go for the newest gadget when its first released. let everyone else be the Beta testers....
Posted on 12/7/18 at 8:27 am to GetCocky11
Mu old Samsung refrigerator was far and away the worst appliance I’ve ever owned.
Posted on 12/7/18 at 8:28 am to Displaced
quote:
Who TF needs an iPad on their fridge?
My Mother used to put a cookie jar on our fridge so we couldn't reach it. Fridge lasted about 20 years. Coincidence?
Posted on 12/7/18 at 8:28 am to GetCocky11
This is funny because my company does this with every new release of software. 
Posted on 12/7/18 at 8:29 am to TypoKnig
quote:
Mu old Samsung refrigerator was far and away the worst appliance I’ve ever owned.
I've had the same experience. I bought the 27cuft one when it first came out, I've had repairmen over at least 5 times for different things that have gone wrong.
Posted on 12/7/18 at 8:30 am to GetCocky11
What dumb-arse buys a $4300 refrigerator?
Posted on 12/7/18 at 8:30 am to GetCocky11
Early adopter problems.
Posted on 12/7/18 at 8:30 am to LsuTool
quote:
The people that are training the trainees can’t go fix it?
The only answer at this point, and Samsung should pull their head out their arse, save face, and just pay them to go fix the damn thing.
Posted on 12/7/18 at 8:30 am to GetCocky11
My Kenmore is 14 years old and still works. A fridge should keep food cold, WTF do you need a smart one for.
Edit to add
Edit to add
This post was edited on 12/7/18 at 8:33 am
Posted on 12/7/18 at 8:33 am to GetCocky11
They're feeding her a line of bullshite. If the gadgets are working but the refrigerator won't cool off, it's likely a problem any appliance tech could fix, they just don't feel like dealing with it.
Posted on 12/7/18 at 8:34 am to Tchefuncte Tiger
quote:
What dumb-arse buys a $4300 refrigerator?
The same one that buys a home warranty.
Posted on 12/7/18 at 8:35 am to GetCocky11
Ummmm should have asked the guy at home depot who sold it to them, "soooooo can these get fixed?"
these kind of stories are going to be pretty normal for a bit. especially in cars. Cost so much to fix all this new tech. Why my ins keeps going up each 6 months.
these kind of stories are going to be pretty normal for a bit. especially in cars. Cost so much to fix all this new tech. Why my ins keeps going up each 6 months.
Posted on 12/7/18 at 8:35 am to TypoKnig
quote:
Mu old Samsung refrigerator was far and away the worst appliance I’ve ever owned.
My LG might give yours a run. It's not quite 5 yrs old and about to go to the curb.
Posted on 12/7/18 at 8:35 am to Tchefuncte Tiger
quote:
What dumb-arse buys a $4300 refrigerator?
I have one of those big arse ones with the freezer on the bottom and it cost half the amount of this fridge. $4,300 is a shite ton of money for a fridge.
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