re: Dealership service issue -

Where is the Crack located? Its a common issue on the vehicles for the dashes to Crack in a couple of areas.
Cracks are known to appear above the cluster on the driver side and in the defroster area on the passenger side.

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Yes, I did get the notice from GM that an issue was with the passenger airbag and it needed service.

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How would GM know you own the vehicle?

I still get recall notices for a vehicle I sold 8 yrs ago

Welp thank you for that. I’m gunna screen shot this and it may come in handy one day

Here is why my method is going to work...

You are "removing" all the power that the service manager has to control the outcome, completely.

You do this by getting another quote from a dealership. Doing this gives you the "power" to decide if your vehicle gets fixed or not (what you want anyway). This action completely negates the service managers ability to control the outcome.

Now, you have all the power to control your happiness and the only choice you are leaving the service manager with is
1. does he pay for it,
2. does he get yelled at for getting his dealership in a lawsuit they have to pay a lawyer to defend in court (even small claims court).

This is a slam dunk case the service manager will KNOW he is going to lose.

Do not go to the general manager. The service manager has the ability to satisfy your wishes. Don't call in hopes you'll get a call back, this is pointless. This is showing them that you will bend to their will. Walk in and tell them how it is going to be.

They can make you happy, or they can make you happy while they are crying, their choice.

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Go give them a negative Google review and let it bake for a few days. I'd never be dishonest about any service for money, but I'd absolutely do it if I was getting bent over through no fault of my own.

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Dealerships seem to live and die by google reviews.

I bought a used truck and the battery died three days later. They refused to reimburse me, so I slammed them on google. I didn't lie, or embellish, but I made it known what they did and how unfair it was.

Two days later my salesman calls me and is like "Yeah, can you take that review down?"

"Sure," I said. "Pay for my battery and consider it deleted."

I picked up a check the next day.

The service people will jerk you around. But if the manager of the dealership starts seeing bad reviews, he wants it fixed asap.

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The GM hired the Service Manager to screw people like this. I agree with the lawsuit threat.

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No he didn’t. Middle management at dealerships often don’t see the larger dealership business picture. GMs have a much greater appreciation of what bad PR can do to a local dealership and how an 18 year old truck still driving on the road can be used as great advertising. A decent GM isn’t going to stand on $1000 when he knows it will cost 10 times that in advertising to overcome bad PR.

Speak to the GM, present your case without threats then see what he says. If he refuses, go leave an HONEST review on the dealership then forward him a screenshot.

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Everything you said here is 100% correct. However it’s probably not worth the bad PR to stand on $1000.

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yeah this is one of those cost of doing business things that you have to take into account for if you run a business. Sometimes you need to do the right thing even though it may cost you more money at the time.

Yet every local yokel here who doesn’t know anything about running a dealership will downvote posts by people who do know how it’s done. Welcome to the OT

That truck will keep running for another decade but the minute it’s sold every single thing will fall apart