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Dealer service dept ripoff/ update in OP

Posted on 9/24/18 at 11:39 am
Posted by foj1981
Baton Rouge
Member since Nov 2013
3745 posts
Posted on 9/24/18 at 11:39 am
I don’t want to say the name of the dealer but they sell BMW/Porsche/Audi in BR so you’ll just have to guess which dealership.

Car is due for service. Told us to bring it in Friday afternoon and they would work on it Monday. Gave us a loaner and said they would email me a quote. Never received an email. I called them this morning to confirm price before starting work.

$1975.00- oil change, spark plugs, cabin air filter and flush brake lines.

WHAT IN THE HOLY HELL frick!!!

Car only has 40k miles and they are changing plugs and flushing brake lines. SCAM

Told them no and I’d be there to pick up my car.i asked about resetting my service light. They said that would be $375!!!!! They then try to charge me $300 for the loaner.

I knew they wouldn’t be cheap but didn’t know it came with a dick in my arse.

Rant/

Update: I called two of the independent mechanic shops recommended in this thread. Both quoted me less than $600 for same work described although I feel some of it unnecessary. Both did qualify their quote with wanting to see the car first. Thanks to those that made the recs. I’ll report back after work is done and who did it and hopefully sing their praises.

So it appears the dealer is over three times what is fair.

*update*

So we finally were able to get the car in the shop for the recommended service. I first made numerous attempts to get Jeff Cobb to get him interested in the work. I brought him the car and initially said no problem and bring it back the following week. I asked for an estimate numerous times and I finally gave up. I was spinning my wheels trying to get Feedback. It was like trying to nail jello to a ceiling. Dude is nuttier than squirrel shite.

I then took Martini’s recommendation and took it to Paul Loupe. His estimate for everything that the dealer wanted was $600. Less than a third of the dealer. However half the crap the dealer wanted to do was unnecessary and sucker bait.

Anyway Paul Loupe did a fantastic job. Very fair, honest and professional.

So a certain BMW, Porsche. Audi dealship can eat a bag of dicks especially those pricks in the Porsche service department.

Thanks Martini even though you’re still a colossal prick and on this boards most hated list.

This post was edited on 11/20/18 at 5:33 pm
Posted by fightin tigers
Downtown Prairieville
Member since Mar 2008
73681 posts
Posted on 9/24/18 at 11:41 am to
What kind of car?

What do they have to do to change spark plugs?

40k miles is a little soon for spark plugs, but not ridiculous.
This post was edited on 9/24/18 at 11:42 am
Posted by Gaston
Dirty Coast
Member since Aug 2008
39011 posts
Posted on 9/24/18 at 11:42 am to
Do you have a 911Turbo or something? Brake fluid absorbs water, and that's a natural service for a BMW...though at 70k miles.

Expensive cars are expensive to maintain...and it's worth it. You have an Indy you can bring it to?
Posted by MrLSU
Yellowstone, Val d'isere
Member since Jan 2004
25987 posts
Posted on 9/24/18 at 11:42 am to
Sounds like the same sort of service levels the Range Rover dealerships in Metairie and Baton Rouge whose name shall remain nameless offer.
Posted by GetCocky11
Calgary, AB
Member since Oct 2012
51283 posts
Posted on 9/24/18 at 11:43 am to
quote:

cabin air filter


Why are you paying someone to change the cabin air filter?
Posted by LNCHBOX
70448
Member since Jun 2009
84118 posts
Posted on 9/24/18 at 11:43 am to
quote:

Car only has 40k miles and they are changing plugs and flushing brake lines. SCAM


You sound clueless, so how would you know it's a scam? What are the recommended service intervals for your vehicle?
Posted by fightin tigers
Downtown Prairieville
Member since Mar 2008
73681 posts
Posted on 9/24/18 at 11:44 am to
They are probably charging at least $150/hr labor. No telling what it takes to do some of these services.

I think people are getting shocked on some new cars when they see the labor involved to do some usually easy tasks like changing sparkplugs
Posted by foj1981
Baton Rouge
Member since Nov 2013
3745 posts
Posted on 9/24/18 at 11:44 am to
$1975!!!!

I born at night but not last night
Posted by LNCHBOX
70448
Member since Jun 2009
84118 posts
Posted on 9/24/18 at 11:45 am to
quote:

$1975!!!!

I born at night but not last night


That didn't answer the questions.
Posted by Wtodd
Tampa, FL
Member since Oct 2013
67488 posts
Posted on 9/24/18 at 11:45 am to
They're called stealerships for a reason
Posted by eScott
Member since Oct 2008
11376 posts
Posted on 9/24/18 at 11:46 am to
quote:

BMW/Porsche/Audi

Jeff Cobb Auto Works
Posted by TechDawg2007
Bawville
Member since Nov 2007
32249 posts
Posted on 9/24/18 at 11:48 am to
quote:

BMW/Porsche/Audi


quote:

1975.00- oil change, spark plugs, cabin air filter and flush brake lines.

Subtle brag. We get it, you drive an expensive car
Posted by Golfer
Member since Nov 2005
75052 posts
Posted on 9/24/18 at 11:48 am to
quote:

Jeff Cobb Auto Works


If it's German...Jeff will work on it and do a better job than the dealership. At 1/3rd the cost.
Posted by fightin tigers
Downtown Prairieville
Member since Mar 2008
73681 posts
Posted on 9/24/18 at 11:49 am to
quote:

Subtle brag. We get it, you drive an expensive car



And can't afford to maintain it.

'...1/4 tank of gaaaassss, in my new E claaaassss'
Posted by Jim Rockford
Member since May 2011
98188 posts
Posted on 9/24/18 at 11:50 am to
I got a complete brake job on my Silverado for $700 and they threw in an oil change.
Posted by fallguy_1978
Best States #50
Member since Feb 2018
48556 posts
Posted on 9/24/18 at 11:51 am to
quote:

Subtle brag. We get it, you drive an expensive car

And can't afford the maintenance
Posted by Corkfather
Houston
Member since Sep 2007
19748 posts
Posted on 9/24/18 at 11:53 am to
When you buy a luxury vehicle, high service costs are the norm and should be expected. Did you do any research whatsoever before buying a vehicle of that caliber?

Also, why are you still servicing a vehicle with 40k miles that’s not under warranty at the dealership?

You have no one to blame in this situation but yourself. On top of that, you paid a shop to change sparkplugs!? Seriously? Do you know anything at all about vehicles?
Posted by foj1981
Baton Rouge
Member since Nov 2013
3745 posts
Posted on 9/24/18 at 11:53 am to
I can afford to maintain it but didn’t get there by throwing money away on a scam artist. Everyone here defending this practice go right ahead, be my guest
Posted by baldona
Florida
Member since Feb 2016
20457 posts
Posted on 9/24/18 at 11:53 am to
Is it not well known that most Euro dealerships charge around $500 for an oil change? Mercedes, bmw, etc.?

I have no idea what the maintenance schedule is for said car but if it needs a brake fluid flush at 40k miles it better be a damn race car.
Posted by Corkfather
Houston
Member since Sep 2007
19748 posts
Posted on 9/24/18 at 11:57 am to
quote:

I got a complete brake job on my Silverado for $700 and they threw in an oil change.


At that price I’m assuming you changed all 4 rotors.

Did you even grind the rotors down first or did you just go straight for the replacement? You can grind rotors down and they’ll basically function like new; you don’t need to replace them every time you think you need a brake job.
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