Buyer Beware When Using Food Delivery Apps

On Tuesday, I used ASAP (formerly Waitr) to order dinner. It was raining, I didn't want to leave home, and I was willing to pay the extra fees. Unfortunately, my food was delivered to the wrong address. The restaurant gave me the driver's name and phone number, so I called the guy. He promised to look into it, and call me back, but he never did. After waiting a reasonable amount of time, my attempts to call the driver back were sent straight to voice mail.

It was then I learned that contact options with ASAP are limited, and not exactly easy to use. Using a chat function, I was informed that drivers are contract employees who set their own schedules, and it is their discretion whether or not to correct a mistake.

I spent probably the next hour trying to get a new delivery by using the near worthless chat function, and by attempting to call the driver who refused to take my calls. Finally, roughly 90 minutes after someone else got my food, a chat attendant gave me a refund.

Anyway, if you choose to use ASAP, GrubHub, DoorDash, or other service, check the fine print, and know that your options are very likely limited if / when a mistake is made.

Needless to say, I have no intention to ever use ASAP again. The company's stock has been de-listed by NASDAQ, as it is trading at only 40 cents per share, so with any luck, ASAP will soon be bankrupt. It couldn't happen to a better bunch of incompetent fools.