- My Forums
- Tiger Rant
- LSU Recruiting
- SEC Rant
- Saints Talk
- Pelicans Talk
- More Sports Board
- Fantasy Sports
- Golf Board
- Soccer Board
- O-T Lounge
- Tech Board
- Home/Garden Board
- Outdoor Board
- Health/Fitness Board
- Movie/TV Board
- Book Board
- Music Board
- Political Talk
- Money Talk
- Fark Board
- Gaming Board
- Travel Board
- Food/Drink Board
- Ticket Exchange
- TD Help Board
Customize My Forums- View All Forums
- Show Left Links
- Topic Sort Options
- Trending Topics
- Recent Topics
- Active Topics
Started By
Message
Amazon isn't letting me through to customer service via phone or chat
Posted on 5/19/20 at 9:35 am
Posted on 5/19/20 at 9:35 am
I got a message both via chat and when I called that they aren't accepting live calls in my region because they're assisting the elderly. Seems like they're throwing that up as an excuse as to why they don't have enough people manning the phones. Well they've also emailed me this morning saying that I haven't returned something and will be charged for it, even though I have (and security footage at their own Whole Foods would prove that). So I try and call a person because it's clearly a mixup within their system. Can't get through. So I try online chat, and that rejected me as well citing the same quote from the phone call.
I have almost never had problems with delivery times or them replacing/returning items even well past the official allowed dates. By all accounts Amazon has always given me great customer service. But I really don't know what to do with this. I guess they're just going to charge me for this and I can't state my case until their call centers and chat opens back up.
I have almost never had problems with delivery times or them replacing/returning items even well past the official allowed dates. By all accounts Amazon has always given me great customer service. But I really don't know what to do with this. I guess they're just going to charge me for this and I can't state my case until their call centers and chat opens back up.
10
Posted on 5/19/20 at 9:42 am to jlovel7
Let your husband handle it
Posted on 5/19/20 at 9:55 am to Booyow
I love my wife, but she has absolutely no concept of how predatory some of these businesses can be. They rely on preying upon the ignorant and take advantage of them. We had an issue with our cellphone bill once. My wife informed me of this issue and then called about it. I got home thinking that the issue had been resolved, but nope. I was told that they said they couldn’t do anything. I asked what she did after that and she said she thanked them for their help and hung up. She was willing to accept that answer because she legitimately thought they couldn’t do anything. I call them up and after speaking with manager after manager, and having to be somewhat stern, I resolve the issue.
This post was edited on 5/19/20 at 9:57 am
Posted on 5/19/20 at 10:15 am to jlovel7
I just got an email of "package delivered to your door" and checked.
Nope, nothing there.
Go to package tracking and it's gotta be screwed up by UPS.
Shows the headphones are a 33.8 lb package delivered to my doorway IN NEW JERSEY where I have never been closer than 500 miles away from even on a commercial flight.
34 lb headphones? No wonder those folks in Jersey were thrilled for the gym openings yesterday!
Nope, nothing there.
Go to package tracking and it's gotta be screwed up by UPS.
Shows the headphones are a 33.8 lb package delivered to my doorway IN NEW JERSEY where I have never been closer than 500 miles away from even on a commercial flight.
34 lb headphones? No wonder those folks in Jersey were thrilled for the gym openings yesterday!
Posted on 5/19/20 at 10:20 am to jlovel7
quote:
I got a message both via chat and when I called that they aren't accepting live calls in my region because they're assisting the elderly.
Call back when you're older
Posted on 5/19/20 at 10:22 am to jlovel7
Several companies are using the virus as an excuse for shite customer support.
Posted on 5/19/20 at 10:25 am to jlovel7
I mean it’s going to take time for businesses to climb back to normal operations.
Do they have email support? If so, I’d go that route so you have timestamps at worst.
Do they have email support? If so, I’d go that route so you have timestamps at worst.
Posted on 5/19/20 at 10:29 am to jnethe1
quote:
I love my wife, but she has absolutely no concept of how predatory some of these businesses can be. They rely on preying upon the ignorant and take advantage of them. We had an issue with our cellphone bill once. My wife informed me of this issue and then called about it. I got home thinking that the issue had been resolved, but nope. I was told that they said they couldn’t do anything. I asked what she did after that and she said she thanked them for their help and hung up. She was willing to accept that answer because she legitimately thought they couldn’t do anything. I call them up and after speaking with manager after manager, and having to be somewhat stern, I resolve the issue.
Was it AT&T? If so, they REALLY can't do anything. Because they're useless.
I'm not allowed to deal with AT&T anymore because certain people are, "affraid" that I will get, "locked up" and because my abusive behavior and vulgar language, "embarrasses" them.
I admit, I do get irrationally angry dealing with that shite company, but I'm still on my best behavior dealing with everyone else. Amazon has never even caused me to raise my voice.
Posted on 5/19/20 at 10:33 am to LegendInMyMind
quote:
Amazon has never even caused me to raise my voice.
Agree. While things may take more time to come full circle (refunds, returns, deliveries), they’ve eased up on return windows, refund reasons, etc., making it easier from a customer service standpoint if you have a little patience.
Posted on 5/19/20 at 10:38 am to jlovel7
Amazon has reached the point where they don’t give a frick anymore. Don’t care about fast shipping, customer service, anything. They are too big to care.
Posted on 5/19/20 at 11:03 am to LegendInMyMind
Hahaha, it was at&t. I eventually got something done about our situation, but they were not easy to deal with. I had to get very angry, and rude with some of them. But I wasn’t taking no for an answer.
Posted on 5/19/20 at 11:10 am to jlovel7
I chatted with someone this morning. Was very fast to connect to someone and very fast to be completely useless.
Posted on 5/19/20 at 11:12 am to jnethe1
quote:
Hahaha, it was at&t. I eventually got something done about our situation, but they were not easy to deal with. I had to get very angry, and rude with some of them. But I wasn’t taking no for an answer.
I've talked to them so long that I finally got to someone who spoke fluent English. What you had, sir, was a fluke.
Posted on 5/19/20 at 12:18 pm to jlovel7
Why bother? Not like they speak English.
Posted on 5/19/20 at 12:28 pm to jlovel7
Might sound a little absurd, but try Facebook. I noticed a FB ad for their photo storage service a couple of weeks ago and started looking through comments. Multiple examples of people declaring their issues with the service in the comments and they have someone making it a point to try and resolve those complaints via FB. Worth a shot. 
Posted on 5/19/20 at 2:32 pm to jlovel7
Just call your bank / credit card and dispute the charge. Problem solved.
Page 1 of 1
Popular
Back to top
Follow TigerDroppings for LSU Football News