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Posted on 10/9/25 at 9:01 am to Ziggy
quote:
It doesn't appear that earnings enhancements is a large sum of money
Yeah. Mine amounts to between 1-2% of total account balance.
I just dont know where to go be immune from issues such as this. Most have been touched by this in one way or another.
Posted on 10/9/25 at 9:03 am to poule deau
I’m considering opening 2 new ones with a reputable custodian like Schwab.
Posted on 10/9/25 at 9:12 am to Walter White Jr
LINK
Not picking on Schwab, just pointing out that all of them have had issues.
I don't where to go that doesn't have exposure.
Not picking on Schwab, just pointing out that all of them have had issues.
I don't where to go that doesn't have exposure.
Posted on 10/9/25 at 9:26 am to poule deau
The unfortunate reality is there’s nowhere that doesn’t have exposure. In both my personal and professional experience, I’ve been pleased with Schwab. YMMV 
This post was edited on 10/9/25 at 9:27 am
Posted on 10/9/25 at 9:40 am to poule deau
quote:
Yeah. Mine amounts to between 1-2% of total account balance.
It's only 2% of contributions for household incomes above $100,000. So $96 per year if you contribute to the $4,800 state income tax deduction limit.
Threw the #s into Google AI and that 2% per year adds up to an extra ~$4000 after 18 years.
Might be worth it if you still have a long time until college (like me). For an older account, peace of mind and increased control over the funds might win out.
Posted on 10/9/25 at 9:53 am to KamaCausey_LSU
quote:
KamaCausey_LSU
Better explanation
Thanks
Posted on 10/9/25 at 10:09 am to poule deau
Peace out, START.
I have accounts In Fidelity, Schwab and Vanguard. Which is the best alternative?
I have accounts In Fidelity, Schwab and Vanguard. Which is the best alternative?
Posted on 10/9/25 at 10:18 am to meeple
Anyone know what their rule is in regards to possibly owing back state income tax if you move your account?
Posted on 10/9/25 at 10:21 am to DrrTiger
Anybody know if this is a cybersecurity issue and if other state agencies are possibly affected too?
Posted on 10/9/25 at 10:33 am to poule deau
quote:not to minimize the stress that the outage caused, but what was the actual injury? it appears everyone's deposits and income are safe and sound. every single electronic investing platform is vulnerable and will remain vulnerable. if you just dont trust state-run programs i get it but the louisiana 529 has a long track record and is tax advantaged
I just dont know where to go be immune from issues such as this
Posted on 10/9/25 at 10:38 am to cgrand
agree with this take. nobody lost money, louisiana still has one of the best 529 programs in the country (one of the few things this backwards arse state actually has gotten right). Mines staying put
Posted on 10/9/25 at 10:59 am to Sir Saint
I don’t disagree with either of you.
However, so far, the lack of accountability and responsibility from the state is concerning.
To not even email account holders from the onset is negligent.
I get that they were probably locked out of the system but zero communication is tough to swallow.
However, so far, the lack of accountability and responsibility from the state is concerning.
To not even email account holders from the onset is negligent.
I get that they were probably locked out of the system but zero communication is tough to swallow.
Posted on 10/9/25 at 11:13 am to poule deau
quote:
I don’t disagree with either of you.
However, so far, the lack of accountability and responsibility from the state is concerning.
To not even email account holders from the onset is negligent.
I get that they were probably locked out of the system but zero communication is tough to swallow.
Agree with all of the above.
Posted on 10/9/25 at 12:42 pm to poule deau
I agree here - the communication has been the tough part for us. Even if they could just do a re-route with web traffic to a page that has "FAQs" about the event such as "Here's what happened" "Data/Money is safe" "We have backups" etc
Posted on 10/10/25 at 1:38 pm to WarriorTiger
Just got the below e-mail:
Dear START Account Holder,
As you may be aware, the Louisiana Office of Student Financial Assistance (LOSFA), a program of the Louisiana Board of Regents, is experiencing an incident that disrupted the operations of our IT systems and our programs. In immediate response, we took some of our systems offline, including the START website, and initiated an investigation of the incident with cyber security experts, which have confirmed the incident has been contained. All accounts are now available for viewing at the START website.
LOSFA and BOR IT staff are continuing to work with the Louisiana State Police, Office of Technology Services (OTS), Governor’s Office of Homeland Security and Emergency Preparedness (GOHSEP), and other third-party experts, to analyze the situation and to upgrade site safety and securely.
While we continue the investigation, we have notified all educational institutions regarding potential delays in processing student START account and/or state scholarship payments and have asked institutions to extend payment deadlines to minimize any disruptions to students.
Our ongoing analysis continues to determine what, if any, information was involved in the incident. We will provide further updates as the full system analysis is completed. We currently have no indication of unauthorized access to any 529 Accounts or START website profiles or funds.
Please take the time to view your START account and know that we are working diligently to restore the system to full functionality as soon as possible. We expect payments and transactions to experience at least a one-week lag as we address the backlog of activities that were in the queue prior to the system shutdown.
We sincerely apologize for any inconvenience this outage has caused. We appreciate your participation in Louisiana’s college savings fund and are committed to improving our system to keep your funds safe and secure as you save for the current and future educational needs of your loved ones.
Sincerely,
START Team
Dear START Account Holder,
As you may be aware, the Louisiana Office of Student Financial Assistance (LOSFA), a program of the Louisiana Board of Regents, is experiencing an incident that disrupted the operations of our IT systems and our programs. In immediate response, we took some of our systems offline, including the START website, and initiated an investigation of the incident with cyber security experts, which have confirmed the incident has been contained. All accounts are now available for viewing at the START website.
LOSFA and BOR IT staff are continuing to work with the Louisiana State Police, Office of Technology Services (OTS), Governor’s Office of Homeland Security and Emergency Preparedness (GOHSEP), and other third-party experts, to analyze the situation and to upgrade site safety and securely.
While we continue the investigation, we have notified all educational institutions regarding potential delays in processing student START account and/or state scholarship payments and have asked institutions to extend payment deadlines to minimize any disruptions to students.
Our ongoing analysis continues to determine what, if any, information was involved in the incident. We will provide further updates as the full system analysis is completed. We currently have no indication of unauthorized access to any 529 Accounts or START website profiles or funds.
Please take the time to view your START account and know that we are working diligently to restore the system to full functionality as soon as possible. We expect payments and transactions to experience at least a one-week lag as we address the backlog of activities that were in the queue prior to the system shutdown.
We sincerely apologize for any inconvenience this outage has caused. We appreciate your participation in Louisiana’s college savings fund and are committed to improving our system to keep your funds safe and secure as you save for the current and future educational needs of your loved ones.
Sincerely,
START Team
Posted on 10/10/25 at 1:58 pm to Ziggy
It's annoying how they refuse to admit that it was a cyberattack. As if them denying and continuing to call it an "incident" would change things.
Posted on 10/10/25 at 1:59 pm to Ziggy
How much ransom you think this cost the State?
Posted on 10/10/25 at 3:19 pm to DiamondDog
quote:
Our ongoing analysis continues to determine what, if any, information was involved in the incident. We will provide further updates as the full system analysis is completed. We currently have no indication of unauthorized access to any 529 Accounts or START website profiles or funds.
Am I jumping the gun here or should I be freezing credit on the kiddos?
Posted on 10/10/25 at 6:40 pm to KamaCausey_LSU
Couldnt you just do a partial rollover (keep current year contributions in START) and continue to receive earnings enhancement and state tax benefit on future contributions?
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