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Problem with Banner Ford, Monroe and F150 recall
Posted on 10/7/26 at 10:16 am
Posted on 10/7/26 at 10:16 am
So I have a 2014 F150. Noticed a while back it randomnly downshifted to first gear from third gear. Rarely. Last month I read about a recall for the exact reason. Take it in. They keep it a week. Got it back 2 weeks ago. Now it is much, much worse. Downshifting and simply stopping moving forward with motor running (once so far). Called them and they said the recall was completed and not under warranty and they don't work on old trucks. I noticed when I picked it up, it was the only one in lot of repairs that hadn't been washed and was setting apart from the others. My thinking is they never touched it. But idk. Am I wrong here or should they fix the sucker. The problem is exactly what is described in the recall. Freaking dangerous.
Posted on 10/7/26 at 10:18 am to jeffsdad
They parked it and did nothing. Sitting parked for two weeks probably made it worse.
Posted on 10/7/26 at 10:20 am to jeffsdad
quote:
they don't work on old trucks.
Like its a 50s truck
Posted on 10/7/26 at 10:21 am to jeffsdad
I always write down the mileage before I drop off a vehicle for any kind of service. This would have been very helpful to know if they even drove it after the work was completed.
Posted on 10/7/26 at 10:22 am to Cosmo
yeah, kinda hurt my feelings. has 270,000 miles on it and the only thing thats been repaired is the water pump. been a great truck. I KNEW I shouldn't have trusted them with it before I took it in, dangit.
Posted on 10/7/26 at 10:23 am to jeffsdad
Sounds like a bunch of bullshite to me. Not sure whether I would try to contact the manufacturer or try another dealership, though.
The statement about not working on old trucks is patently ridiculous!
The statement about not working on old trucks is patently ridiculous!
Posted on 10/7/26 at 10:27 am to Spankum
"none older than 2016"
Posted on 10/7/26 at 10:28 am to jeffsdad
Don't give anyone money that obviously doesn't want or care about having your business.
I understand this is a recall and likely no money out your pocket per se, but the dealership does get paid for that time.
I understand this is a recall and likely no money out your pocket per se, but the dealership does get paid for that time.
Posted on 10/7/26 at 10:33 am to jeffsdad
quote:
none older than 2016
I would call the dealership and ask them for a recommendation on a dealership that would work on it. Either that, or just be done with banner and find another dealership that will do it.
Posted on 10/7/26 at 10:35 am to jeffsdad
Go to the Ford recalls/owner support website, enter your VIN, and see if this repair is listed in your vehicles recall repair history.
https://www.ford.com/support/recalls-details/
You can also check any manufacturer by VIN through this website: https://www.checktoprotect.org/
https://www.ford.com/support/recalls-details/
You can also check any manufacturer by VIN through this website: https://www.checktoprotect.org/
This post was edited on 10/7/26 at 10:37 am
Posted on 10/7/26 at 10:41 am to jeffsdad
quote:
"none older than 2016"
I think FORD would have a big problem with a policy like this. Keep in mind most dealers live in an adversarial relationship with corporate. I'd call somewhere up the chain of command and see if top-down pressure gets applied. You want to sell Fords? You are going to service them.
Posted on 10/7/26 at 10:42 am to Shexter
Posted on 10/7/26 at 10:45 am to Traveler
quote:
I always write down the mileage before I drop off a vehicle for any kind of service. This would have been very helpful to know if they even drove it after the work was completed.
My neighbor, who is wealthy and retired and bored, was convinced the oil change place near our house wasn't doing the work he paid for.
He wrote his name on his oil filter and put it back in the car then got an oil change. Sure enough, same oil filter was still on it after paying to have it replaced
He, as old retired people do, blew up on facebook and the place fired their manager and made a publicly apology and everything. Our whole neighborhood goes to this place, or used to, and everyone stopped.
Posted on 10/7/26 at 10:46 am to jeffsdad
You want to get in touch with the district manager or regional service manager for Ford warranty/service.
Posted on 10/7/26 at 10:47 am to CatfishJohn
quote:
Wouldn't dealership be able to just lie about it and submit that they did the work?
Yes, but there's also the chance that a new guy took the vehicle in and the service manager said "let it sit. we don't work on them that old."
Posted on 10/7/26 at 10:58 am to CatfishJohn
quote:
same oil filter was still on it after paying to have it replaced
This probably happens more than folks realize, especially if you drive a car with a not so common filter that they don't regularly stock. These quick change places aren't going to leave your vehicle on the rack while someone goes out to find one at autozone.
Posted on 10/7/26 at 11:04 am to jeffsdad
File a complaint with the local Better Business Bureau. Probably won't do much good but your complaint will be 'on file' with the BBB.
Call Fords customer service line and complain.
Call the owner and complain. Skip the service manager, general manager...go straight to the owner.
Get on Google via their website and give 'em a review.
Usually, you will get a survey from the dealer. Manufacturers and dealers are super sensitive about getting bad surveys.
Sadly, all the Ford dealers in NELA are pathetic.
Posted on 10/7/26 at 11:14 am to CatfishJohn
quote:
blew up on facebook
Checks out
Posted on 10/7/26 at 11:17 am to Reubaltaich
quote:
Call Fords customer service line and complain.
Posted on 10/7/26 at 11:19 am to jeffsdad
What size engine ?
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