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GFCI outlet not working - troubleshooting tips
Posted on 2/25/25 at 2:09 pm
Posted on 2/25/25 at 2:09 pm
No tripped circuit breakers. Wiring looks good to me. Outlet shows a green light, and is hot, but whenever I plug something into it, nothing works.
Reset button has been pressed multiple times on the outlet, same result. Receptacle tester shows no power when plugged in.
Time to change the outlet? Simplest solution?
Reset button has been pressed multiple times on the outlet, same result. Receptacle tester shows no power when plugged in.
Time to change the outlet? Simplest solution?
4
Posted on 2/25/25 at 2:24 pm to Will Cover
I would change the outlet. Good idea to swap them out after about 10 years anyway.
Posted on 2/25/25 at 2:46 pm to Will Cover
They break somewhat often.
Posted on 2/25/25 at 2:46 pm to TimeOutdoors
I changed the outlet. Same issue as before still exists. This is about where my limited knowledge has reached its limits. 
This post was edited on 2/25/25 at 2:52 pm
Posted on 2/25/25 at 2:51 pm to Will Cover
It's wired wrong I assume. Some of the new ones are opposite of the old ones. I think line and load are marked on the back. Swap the wires.
This post was edited on 2/25/25 at 2:53 pm
Posted on 2/25/25 at 2:51 pm to Will Cover
Are there any other GFCI outlets on this same circuit that may be tripped? I have 2 that are back to back on opposite sides of a wall and one of them always trips and stops the other from working.
Posted on 2/25/25 at 2:53 pm to Styxion
quote:
Are there any other GFCI outlets on this same circuit that may be tripped?
No, I can't find any.
Posted on 2/25/25 at 2:53 pm to LEASTBAY
quote:
It's wired wrong I assume. Some of the new ones are opposite of the old ones. I think line and load are marked on the back. Swap the wires.
I'll give this a shot.
So the black (power) should go into the top right of the outlet instead of the bottom right?
Also, this is on a 20 amp circuit, however the outlet is 15 amp. The replacement outlet is a Leviton 15A-125V GFCI Outlet.
This post was edited on 2/25/25 at 2:58 pm
Posted on 2/25/25 at 3:01 pm to Will Cover
quote:
So the black (power) should go into the top right of the outlet instead of the bottom right?
You only have one set of wires there.
They should be connected to the line.
Line is hot coming in. Load is going downstream.
This post was edited on 2/25/25 at 3:02 pm
Posted on 2/25/25 at 3:01 pm to Will Cover
quote:
I'll give this a shot. So the black (power) should go into the top right of the outlet instead of the bottom right?
That’s my guess too with the green light.
You want it hooked up to the “line”
“Load” would go on to feed additional receptacles on the circuit which do not exist in your case.
Hot and neutral same as before. Hot is small slot and gold screw. Neutral is the larger slot and usually a silver screw.
Posted on 2/25/25 at 3:02 pm to Dallaswho
Looks like both wires should be on top. Move the black up
This post was edited on 2/25/25 at 3:05 pm
Posted on 2/25/25 at 3:13 pm to LEASTBAY
quote:
Looks like both wires should be on top.
i blew myself across the room on a couple of lutron dimmer swaps in the last couple years because of this.
i threw away the instructions and tried to wire up the new switch exactly like the old one was (using the 2 screws on the side) and after i stopped glowing, i remembered i had to hook up the screws on either side on the bottom.
i'm not sure why they changed that; i have 147 light switches ive replaced without incident so when i go to put in a dimmer i assume its done the same way.
eta CAD will never claim to be an electrical whiz.
This post was edited on 2/25/25 at 3:15 pm
Posted on 2/25/25 at 3:51 pm to Will Cover
when you change the line/load also wrap the wire around the screw and don't use the stabback.
Posted on 2/25/25 at 4:10 pm to BlackAdam
quote:
don't use the stabback.
Good advice, never do that.
Posted on 2/25/25 at 5:09 pm to LEASTBAY
I placed both the black and the white on the top, and left the ground in place, at the very bottom.
Black electrical line is on the top left (GOLD) -- word next to it is LINE
White electrical line is on the top right (SILVER) -- word next to it is LINE
The ground is attached at the very bottom of the receptacle (GREEN).
Unfortunately, I am still having the same issue as before. It's hot, but no power in either receptacle.
Black electrical line is on the top left (GOLD) -- word next to it is LINE
White electrical line is on the top right (SILVER) -- word next to it is LINE
The ground is attached at the very bottom of the receptacle (GREEN).
Unfortunately, I am still having the same issue as before. It's hot, but no power in either receptacle.
This post was edited on 2/25/25 at 5:13 pm
Posted on 2/25/25 at 5:36 pm to Will Cover
Hit the reset switch then get a new one. Not super likely, but hooking it up to LOAD might have fried it.
Posted on 2/25/25 at 5:43 pm to Dallaswho
That did it (hit the reset switch on the new one)! 
Posted on 2/25/25 at 5:46 pm to Will Cover
quote:
So the black (power) should go into the top right of the outlet instead of the bottom right?
Always remember black dudes have gold teeth and white dudes have silver caps
Posted on 2/25/25 at 6:02 pm to Howyouluhdat
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