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Family unable to get $4,300 "smart" fridge repaired because nobody is trained to repair it

Posted on 12/7/18 at 8:22 am
Posted by GetCocky11
Calgary, AB
Member since Oct 2012
51970 posts
Posted on 12/7/18 at 8:22 am
LINK

quote:

Jordan and Ben Feria say they paid $4,300 for the appliance. Right now, the gadgets are working, but the actual refrigerator isn't, which Jordan Feria says makes meal time for her two toddlers difficult.

"They are young, they will want to come over and eat something and I can’t because our refrigerator is gone," Jordan Feria said. "We lost all of our food that day when it went down a month ago. As you can see it’s empty, we are using it as dry storage right now."


quote:

Feria said the technician informed her that the training was ongoing but it wasn't complete yet since the appliance was new technology, so she would have to wait an indefinite time.


Samsung. Lol.
This post was edited on 12/7/18 at 8:24 am
Posted by LsuTool
Member since Oct 2009
35041 posts
Posted on 12/7/18 at 8:23 am to
The people that are training the trainees can’t go fix it?
Posted by td01241
Savannah
Member since Nov 2012
23836 posts
Posted on 12/7/18 at 8:23 am to
Puts products out they can’t fix
Posted by Cump11b
Member since Sep 2018
2026 posts
Posted on 12/7/18 at 8:24 am to
Yet another reason these "smart" fridges are stupid.
Posted by Samso
nyc
Member since Jun 2013
4790 posts
Posted on 12/7/18 at 8:24 am to
Ummm can they just get their money back and buy a normal fridge?
Posted by tigeraddict
Baton Rouge
Member since Mar 2007
12129 posts
Posted on 12/7/18 at 8:26 am to
Never go for the newest gadget when its first released. let everyone else be the Beta testers....
Posted by TypoKnig
Member since Aug 2011
8928 posts
Posted on 12/7/18 at 8:27 am to
Mu old Samsung refrigerator was far and away the worst appliance I’ve ever owned.
Posted by Aubie Spr96
lolwut?
Member since Dec 2009
41979 posts
Posted on 12/7/18 at 8:28 am to
This is funny because my company does this with every new release of software.
Posted by Tchefuncte Tiger
Bat'n Rudge
Member since Oct 2004
58536 posts
Posted on 12/7/18 at 8:30 am to
What dumb-arse buys a $4300 refrigerator?
Posted by atxfan
Member since Jul 2004
3608 posts
Posted on 12/7/18 at 8:30 am to
Early adopter problems.
Posted by DarthRebel
Tier Five is Alive
Member since Feb 2013
21800 posts
Posted on 12/7/18 at 8:30 am to
My Kenmore is 14 years old and still works. A fridge should keep food cold, WTF do you need a smart one for.

Edit to add

This post was edited on 12/7/18 at 8:33 am
Posted by slackster
Houston
Member since Mar 2009
87093 posts
Posted on 12/7/18 at 8:33 am to
They're feeding her a line of bullshite. If the gadgets are working but the refrigerator won't cool off, it's likely a problem any appliance tech could fix, they just don't feel like dealing with it.
Posted by TOSOV
Member since Jan 2016
8922 posts
Posted on 12/7/18 at 8:35 am to
Ummmm should have asked the guy at home depot who sold it to them, "soooooo can these get fixed?"

these kind of stories are going to be pretty normal for a bit. especially in cars. Cost so much to fix all this new tech. Why my ins keeps going up each 6 months.
Posted by Coon
La 56 Southbound
Member since Feb 2005
18506 posts
Posted on 12/7/18 at 8:37 am to
Am I supposed to feel bad for a tard that dropped 4grand on a fridge?
Posted by DavidTheGnome
Monroe
Member since Apr 2015
29895 posts
Posted on 12/7/18 at 8:38 am to
That better be a walk-in fridge for that price
Posted by Ed Osteen
Member since Oct 2007
57734 posts
Posted on 12/7/18 at 8:40 am to
You can call an uber on those fridges. Why would someone need to have this linked through their fridge? no fricking clue.

And anyone that buys Samsung, LG or another shite appliance company has it coming
This post was edited on 12/7/18 at 8:41 am
Posted by Heavy C
Baton Rouge
Member since Oct 2011
49 posts
Posted on 12/7/18 at 8:46 am to
Doesn’t sound too smart
Posted by Geauxboy
NW Arkansas
Member since Oct 2006
4856 posts
Posted on 12/7/18 at 8:53 am to
If they have the money to buy a $4,300 fridge, they have the money to go buy a $450 one to "get them by" until the other is repaired. As usual, people have more money than brains.
Posted by MrLarson
Member since Oct 2014
34984 posts
Posted on 12/7/18 at 9:05 am to
If they could afford a 4,300 fridge then they should be able to stick that fridge in the garage until Samsung fixes it and buy a 900 fridge until that time arrives.

But let me guess, they really couldn't afford a 4,300 fridge and are busted.
Posted by scott8811
Ratchet City, LA
Member since Oct 2014
11698 posts
Posted on 12/7/18 at 9:16 am to
It's the year 2018, and we have officially outsmarted ourselves
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