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Message
Just broke my Apple TV 4 remote
Posted on 10/21/17 at 9:31 am
Posted on 10/21/17 at 9:31 am
And have found out the touch pad is made of glass. Dropped it on a corner from a foot or 2. It's shattered, but still seems to work ok. Got to keep out of kids reach now.
Replacement is $80, more than half the cost of a new system. I can get most new systems for a similar price. Disappointed but not surprised. I'm not highly invested in Apple but like their products. However this is a bit of a wake up call of how expensive it really is to win their products. There is absolutely no support on this, only option is new remote (or remote app).
Just a PSA. Get a case for the remote. I had no idea it was so fragile.
Replacement is $80, more than half the cost of a new system. I can get most new systems for a similar price. Disappointed but not surprised. I'm not highly invested in Apple but like their products. However this is a bit of a wake up call of how expensive it really is to win their products. There is absolutely no support on this, only option is new remote (or remote app).
Just a PSA. Get a case for the remote. I had no idea it was so fragile.
Posted on 10/21/17 at 10:27 am to OceanMan
Sorry for your loss.
If it makes you feel better, I don’t even know where my ATV4 remote is. Never used it.
Between my Harmony remote and the phone app, I don’t need it.
If it makes you feel better, I don’t even know where my ATV4 remote is. Never used it.
Between my Harmony remote and the phone app, I don’t need it.
Posted on 10/21/17 at 11:19 am to OceanMan
Download the Apple remote app
Posted on 10/21/17 at 11:30 am to OceanMan
If you have an iPhone just download the Apple TV remote app. Problem solved
Posted on 10/21/17 at 11:54 am to OceanMan
quote:
Just a PSA. Get a case for the remote. I had no idea it was so fragile.
Um I’ve dropped mine onto tile flooring probably 10-15 times. Doesn’t even have a scratch on it.
Posted on 10/21/17 at 6:38 pm to OceanMan
I just use my Samsung tv’s remote.
Posted on 10/23/17 at 9:42 am to OceanMan
I had to get a case for the ones we have. They should have designed the remote so you could feel if you were holding it the right way.
Posted on 10/24/17 at 9:37 am to OceanMan
quote:
Replacement is $80, more than half the cost of a new system. I can get most new systems for a similar price. Disappointed but not surprised. I'm not highly invested in Apple but like their products. However this is a bit of a wake up call of how expensive it really is to win their products. There is absolutely no support on this, only option is new remote (or remote app).
I did the same thing. I called Apple and was honest about what happened. Two days later I had a new remote in the mail for free.
I also had an older AppleTV with a remote that was acting up, they sent me over a new one of those as well.
Give them a call. Worth a try. And yes, get a cheap case off of amazon.
This post was edited on 10/24/17 at 10:16 am
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