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Started By
Message
Our Ford broke down, help me troubleshoot this.
Posted on 6/20/24 at 6:35 pm
Posted on 6/20/24 at 6:35 pm
This is a mess. Wife’s 2020 Ford Ecosport broke down between Memphis and Nashville on 40 last week. Five hours from home. We get the vehicle towed to a dealership in Jackson, TN
Come to find out her Ecosport ( junk car btw) is under recall for a known issue with the oil pump/belt.
The motor is trash and will need to be replaced. As part of the recall, Ford is to provide long term rentals to customers. The dealership way down in TN said they faxed a rental request to the Enterprise rental near us. Enterprise said nope, had to be submitted under their business car system or something like that so they know they’ll be reimbursed by ford
We’ve called three different ppl at the dealership, the rep at Enterprise. Presumably they’re not even talking amongst each other to try to solve the problem.
Ford customer service is of no help, they just defer to the dealership.
At this point, what course of action do we have? Absolutely nobody wants to go above and beyond to help us out.
Not a troll post, just hoping someone out there can give some advice
Come to find out her Ecosport ( junk car btw) is under recall for a known issue with the oil pump/belt.
The motor is trash and will need to be replaced. As part of the recall, Ford is to provide long term rentals to customers. The dealership way down in TN said they faxed a rental request to the Enterprise rental near us. Enterprise said nope, had to be submitted under their business car system or something like that so they know they’ll be reimbursed by ford
We’ve called three different ppl at the dealership, the rep at Enterprise. Presumably they’re not even talking amongst each other to try to solve the problem.
Ford customer service is of no help, they just defer to the dealership.
At this point, what course of action do we have? Absolutely nobody wants to go above and beyond to help us out.
Not a troll post, just hoping someone out there can give some advice
25
Posted on 6/20/24 at 6:36 pm to BluegrassCardinal
quote:
Ford customer service is of no help
Neither is the OT
Posted on 6/20/24 at 6:38 pm to BluegrassCardinal
Have you tried setting the dealership on fire?
I know every time I deal with a dealership, that’s exactly what I feel like doing.
I know every time I deal with a dealership, that’s exactly what I feel like doing.
Posted on 6/20/24 at 6:39 pm to BluegrassCardinal
I would go ahead and rent the vehicle then work to resolve the reimbursement issue afterwards. Try to find out the maximum daily amount they will reimburse, then rent a car in that category.
Good luck!
Good luck!
This post was edited on 6/20/24 at 6:40 pm
Posted on 6/20/24 at 6:39 pm to BluegrassCardinal
What do you want us to do about it? PIIYWB?
Posted on 6/20/24 at 6:40 pm to BluegrassCardinal
Wait until they tell you they sent multiple recall notices that were ignored and you’re on the hook for the new motor…then burn the dealership down.
Posted on 6/20/24 at 6:43 pm to BluegrassCardinal
quote:
Ford Ecosport
I got stuck with one of these for a few weeks while my car was getting body work.
There is nothing “eco” or “sport” about it. What an underpowered mess.
Posted on 6/20/24 at 6:43 pm to BluegrassCardinal
If it were me, I'd seriously consider going with a trailer and bringing it back to the dealer I bought it from closer to home.
A letter from an attorney would work as well detailing how.much per day you're invoicing them for the costs of a rental.
A letter from an attorney would work as well detailing how.much per day you're invoicing them for the costs of a rental.
Posted on 6/20/24 at 6:43 pm to BluegrassCardinal
Get ford and enterprise on a 3 way call?
Posted on 6/20/24 at 6:44 pm to Cotten
quote:
Have you tried setting the dealership on fire?
That's what someone did in Rosepine.
Posted on 6/20/24 at 6:46 pm to BluegrassCardinal
quote:. They probably have to submit it through ARMS. It’s the system all the insurance companies and large business accounts use to send electronic info to Enterprise.
The dealership way down in TN said they faxed a rental request to the Enterprise rental near us. Enterprise said nope, had to be submitted under their business car system
If they can’t send it through ARMS then you/they may have to contact Enterprise corporate and not the local pickup location. A lot of the local counter workers at the locations are not very smart.
Posted on 6/20/24 at 6:46 pm to BluegrassCardinal
quote:
faxed
Posted on 6/20/24 at 6:47 pm to BluegrassCardinal
I work at a dealership. I worked at a ford dealership for 25 years. You will have to be the squeaky wheel. Have you talked to the service manager yet? If not, do that. If so, move up to the general manager. If you get nothing there, ask for the number of the dealer principle. You are going to have to become their biggest pain in the arse. Call everyone every 3 hours. Be polite, but be persistent. Ford customer service absolutely can make shite happen, you just aren’t noisy enough yet. All this said, don’t get mad and be an arse, they will absolutely start ignoring you. Again, be polite and persistent.
Posted on 6/20/24 at 6:48 pm to BluegrassCardinal
quote:
Our Ford broke down
You know what they say Ford stands for, don’t ya?
It stands for “Fix It Again, Tony”
Posted on 6/20/24 at 6:50 pm to BluegrassCardinal
quote:
The dealership way down in TN said they faxed a rental request to the Enterprise rental near us.
What year is this?
Everything with enterprise is done digitally.
This post was edited on 6/20/24 at 6:51 pm
Posted on 6/20/24 at 6:52 pm to Bmath
I got one as a rental once because it was 12 bucks a day.
You gotta rev it's nuts to the max to not get killed entering a highway. Deathtrap
You gotta rev it's nuts to the max to not get killed entering a highway. Deathtrap
This post was edited on 6/20/24 at 6:53 pm
Posted on 6/20/24 at 6:54 pm to BluegrassCardinal
quote:
her Ecosport ( junk car btw) is under recall for a known issue with the oil pump/belt.
The motor is trash and will need to be replaced. As part of the recall, Ford is to provide long term rentals to customers.
They know the value of all of this. Ask the warranty people for a generous offer towards a new one.
Posted on 6/20/24 at 6:55 pm to BluegrassCardinal
2020
Shouldn’t it be under warranty?
Shouldn’t it be under warranty?
Posted on 6/20/24 at 6:55 pm to BigBinBR
Yep, that’s exactly what Enterprise said. I’ve been buried in work and feeling like crap from a bad cold. Wife unable to make any leeway today with any of them.
I’ll call enterprise costumer service and see if they’re able to coordinate with Ford
I’ll call enterprise costumer service and see if they’re able to coordinate with Ford
Posted on 6/20/24 at 6:55 pm to The Torch
It is under warranty
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