re: Dominos Pizza's war on delivery apps

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Speaking for myself,

The beauty of it is two-fold:

If I don't like the tip, I don't bring it.

If YOU don't like the service, stop using it

Luxury.

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Like I said, I’ll never use Waitr again. To your point: it is a luxury. And as with most luxuries, it stops being worthwhile when the service goes to shite.

I just think a good portion of the food delivery industry has talked itself into some pretty backwards priorities. I mean sure - you can choose not to take an order if you don’t like the tip. Cool. But I can’t change the tip if my food shows up cold anyway. At that point my only recourse as a customer is to either leave a poor rating for the order or stop using the service. Which is fine, it’s just absurd compared to the rest of the service industry. If you go to a steakhouse, they don’t decide when to bring your food to the table based on how much you told them you were going to tip.

When it’s structured that way, it’s not really reasonable to even call it a “tip” anymore.

But again - I’m confident the companies with backwards priorities will eventually be surpassed by those with the right mindset. There’s enough competition in that sector that most people have options now.

quote:

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If I don't like the tip, I don't bring it.

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I am not sure how it all works, but I assume the customer pays for the service and then you or other drivers have the option to take the order?

What if the driver doesn't do the best job with the delivery?

What if the driver is a complete a-hole to the point the customer doesn't feel they deserve the standard tip?

If a driver brings my order and has a bad attitude, etc.. They don't deserve to get the same amount as someone who is more professional.