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Started By
Message
American Airlines Delay
Posted on 5/31/17 at 8:11 pm
Posted on 5/31/17 at 8:11 pm
(no message)
This post was edited on 6/20/22 at 12:24 pm
4
Posted on 5/31/17 at 8:46 pm to CRope28
Their contract for carriage doesn't provide for compensation. Two strategies: describe your disappointment to the gate agent and ask for consideration or contact American airlines customer service directly and description what happened and ask for compensation. Alot of times you'll get a flight voucher. If you are a frequent flier of theirs more likely to get something. This isn't the eu though which spells out amounts owed based on length of dealy. Sorry.
Posted on 5/31/17 at 8:47 pm to CRope28
quote:
American Airlines is saying they won't give any sort of compensation for the delay. Is this right?
LOL they're lying. Well, more than likely the people you're talking to in St. Lucia or on the phone don't have the authority to make that call.
When you return and are caught up on sleep call their corporate customer care line. Not their reservation line. Politely and succinctly explain that you had a mechanical delay causing the additional expenses on your end related to transportation.
They're not going to compensate you for vacation days, but you'll get some AA miles or vouchers in addition to the cash reimbursement for your additional transport & meal costs.
If they refuse, firmly remind them that these issues were the result of AA's failures to properly maintain their aircraft.
This post was edited on 6/1/17 at 7:39 am
Posted on 5/31/17 at 8:51 pm to biscuitsngravy
quote:
Their contract for carriage doesn't provide for compensation.
That's false. While you are correct that this isn't the EU, they are required by the DOT to compensate the delayed passenger for additional transport costs (lodging, food, parking/taxi) when the delay is mechanical or crew related.
Posted on 5/31/17 at 10:10 pm to CRope28
Send them a direct message on Twitter. The social media team is really good.
Posted on 5/31/17 at 10:27 pm to AggieDub14
quote:
Send them a direct message on Twitter. The social media team is really good.
This was my exact thought after reading the OP.
Posted on 6/1/17 at 7:29 am to biscuitsngravy
quote:
Their contract for carriage doesn't provide for compensation
That delay is worth $400 to you. If any US airline delivers you to destination more than 4 hours later than scheduled, due to their fault , not weather related, such as mechanical issues, crew timed out, no crew for plane etc. you are owed compensation. They will all tell you different, but if you push, politely and respectfully, you will get paid.
Posted on 6/1/17 at 8:33 am to CRope28
American Airlines is the worst. I have many of the same horror stories flying from BTR to OKC for work.
Posted on 6/1/17 at 9:27 am to Bryno1960
You live a sheltered life if you think AA is the worst. 
Posted on 6/1/17 at 2:57 pm to Maniac979
I've traveled on plenty of other airlines but not recently. American is the government contract carrier so it's the only one I've flown lately.
Posted on 6/3/17 at 4:20 pm to Bryno1960
(no message)
This post was edited on 6/20/22 at 2:01 pm
Posted on 6/3/17 at 4:22 pm to CRope28
frick that, go viral on twitter baw.
Posted on 6/4/17 at 12:33 am to CRope28
I told you to call. Those robo response emails aren't going to get you more than that.
Posted on 6/4/17 at 5:57 pm to Golfer
(no message)
This post was edited on 6/20/22 at 1:39 pm
Posted on 6/4/17 at 6:14 pm to CRope28
Did you call the customer care line? Those are usually only available M-F 8a-6p...
Posted on 6/4/17 at 7:42 pm to Golfer
Wonder if I can get some free shite, they've changed my flight time at least 3 times since I booked
Posted on 6/4/17 at 7:50 pm to tduecen
lol no
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