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Nexus 5x help.

Posted on 8/24/16 at 4:03 pm
Posted by bencoleman
RIP 7/19
Member since Feb 2009
37887 posts
Posted on 8/24/16 at 4:03 pm
My 5x won't read the sim card. Fi sent me another sim and it still won't read it. Do I have any options besides buying a new phone? Can it be fixed? I've only had the phone for a few months. What's the warranty on these phones?
Posted by Hu_Flung_Pu
Central, LA
Member since Jan 2013
22385 posts
Posted on 8/24/16 at 4:15 pm to
Have you at least called them?
Posted by southern686
Narnia
Member since Nov 2015
972 posts
Posted on 8/24/16 at 4:17 pm to
Google would probably just swap you for a new 5X. They are great with customer service. Especially if it is as new as you say it is.
Posted by JollyGreenGiant
The Help Board
Member since Jul 2004
24918 posts
Posted on 8/24/16 at 4:40 pm to
quote:

Google would probably just swap you for a new 5X. They are great with customer service. Especially if it is as new as you say it is.




I agree with this. Call them. Great CS.
Posted by bencoleman
RIP 7/19
Member since Feb 2009
37887 posts
Posted on 8/24/16 at 5:01 pm to
I've talked to them repeatedly. I've been without my phone since Sunday and I'm trying to be patient. None of this makes any sense.
Posted by bbap
Baton Rouge, LA
Member since Feb 2006
96490 posts
Posted on 8/24/16 at 5:20 pm to
Same thing happened to me after i dropped it. Nothing externally broke but i just figured i rattled something loose internally.

I just bought an new phone.
Posted by bencoleman
RIP 7/19
Member since Feb 2009
37887 posts
Posted on 8/24/16 at 5:30 pm to
I guess that's what I'm about to do. I was wanting a new phone anyway but damn. This one is only a few months old.
Posted by bbap
Baton Rouge, LA
Member since Feb 2006
96490 posts
Posted on 8/24/16 at 7:19 pm to
Mine was less than a year old too but I kinda figured it was my fault. Now I'm not so sure seeing you had the same problem.

Eta:and like you a new Sim didn't help.
This post was edited on 8/24/16 at 7:20 pm
Posted by bencoleman
RIP 7/19
Member since Feb 2009
37887 posts
Posted on 8/25/16 at 7:19 am to
After a multitude of emails between me and project Fi I've come to the conclusion that whatever happened project Fi is responsible for it. They intentionally screwed my phone up.
Posted by guedeaux
Member since Jan 2008
13721 posts
Posted on 8/25/16 at 7:38 am to
quote:

They intentionally screwed my phone up


Sounds legit.

Posted by bencoleman
RIP 7/19
Member since Feb 2009
37887 posts
Posted on 8/26/16 at 6:51 am to
They've admitted to disabling my phone so I don't know what to tell you.
Posted by guedeaux
Member since Jan 2008
13721 posts
Posted on 8/26/16 at 8:04 am to
quote:

They've admitted to disabling my phone so I don't know what to tell you.


Just tell the whole story. What did they do? Why did they do it? Why you? Seems weird for a huge company to single you out

Posted by bencoleman
RIP 7/19
Member since Feb 2009
37887 posts
Posted on 8/26/16 at 1:07 pm to
It doesn't matter. I'm the proud new owner of a Nexus 6p.
Posted by guedeaux
Member since Jan 2008
13721 posts
Posted on 8/26/16 at 1:36 pm to
quote:

It doesn't matter. I'm the proud new owner of a Nexus 6p.


It does if you are lying.
Posted by bencoleman
RIP 7/19
Member since Feb 2009
37887 posts
Posted on 8/26/16 at 1:44 pm to
Not even close to lying. I just left best buy. I paid way too much for it but I had to have something today
Posted by bbap
Baton Rouge, LA
Member since Feb 2006
96490 posts
Posted on 8/26/16 at 2:12 pm to
so you paid for the new phone? are you being reimbursed at all for the old one?
Posted by bencoleman
RIP 7/19
Member since Feb 2009
37887 posts
Posted on 8/26/16 at 2:28 pm to
I don't know, I had to have a phone so I went to best buy. The guy behind the counter was a dick. I'm in lake Charles so it was the one off of Nelson. When I asked for a refurbished 6p he said they didn't carry them. I said yes you do. Anyway I ended up getting a new one. I'm probably going to try to fix the 5x and keep it for a back up.
Posted by bencoleman
RIP 7/19
Member since Feb 2009
37887 posts
Posted on 8/26/16 at 2:32 pm to
This 6p keeps wanting to do the Android update. I've already done it but I keep getting the alert to do it again.
Posted by bbap
Baton Rouge, LA
Member since Feb 2006
96490 posts
Posted on 8/26/16 at 2:54 pm to
quote:

This 6p keeps wanting to do the Android update. I've already done it but I keep getting the alert to do it again.



When my 5x broke and i got a new 5x i had to do the update like 5 times before I stopped getting the alert.
This post was edited on 8/26/16 at 2:54 pm
Posted by tlsu15
Capital of Texas
Member since Aug 2011
10282 posts
Posted on 8/26/16 at 3:00 pm to
quote:

They intentionally screwed my phone up.


quote:

guy behind the counter was a dick


When everyone else is acting like an arse, the a-hole might just be you.
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