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Started By
Message
Just got a new phone, it connects to my wifi but can't get online
Posted on 11/16/14 at 10:40 pm
Posted on 11/16/14 at 10:40 pm
And it's only on my home wifi network. Was at a friends yesterday and it connected and surfed the web fine. Same in the dome today on their wifi. Only on my home network does it connect but doesn't pull up any web pages. What gives?
iPhone 6 plus if it matters
iPhone 6 plus if it matters
3
Posted on 11/16/14 at 11:03 pm to Dav
If you haven't done so already, I would first try rebooting the phone and router
Posted on 11/17/14 at 10:02 am to Dav
what type of security do you have on your router? switch to wpa2-personal and you'll be good to go.
Posted on 11/17/14 at 10:07 am to hashtag
Not sure. How would I be able to tell? Or switch it?
Posted on 11/17/14 at 10:13 am to Dav
when you are connected to your wireless, go to the settings on your phone, click wifi, click the name of your WIFI, it will tell you what security type you have.
if it isn't wpa2, you'll have to login to the router via browser to change that. We can help you better if you provide a little more info:
1. Type of Phone.
2. Type of Router.
3. Security type for that SSID.
if it isn't wpa2, you'll have to login to the router via browser to change that. We can help you better if you provide a little more info:
1. Type of Phone.
2. Type of Router.
3. Security type for that SSID.
Posted on 11/17/14 at 10:22 am to hashtag
Will have to wait till I get home from the office but I'll report back in the evening. Thanks 
Posted on 11/17/14 at 5:57 pm to hashtag
Phone is an iPhone 6 plus
Router is Netgear N300
Not seeing the security type. This is what I see:
Router is Netgear N300
Not seeing the security type. This is what I see:
Posted on 11/17/14 at 6:09 pm to Dav
Try forget this network then reconnect when it comes back on.
This post was edited on 11/17/14 at 6:13 pm
Posted on 11/17/14 at 6:17 pm to TigerGman
Tried and same thing. Also figured out the router is WPA2-Personal.
Posted on 11/17/14 at 6:21 pm to Dav
Did you pay your bill?
Posted on 11/17/14 at 6:26 pm to Dav
Let's get the basics out of the way:
1) Can you get internet from another wifi with that phone (at work, etc)?
2) Can you get internet via cell data?
3) Is your wifi connected to the iternet (can you use the same wifi with laptop, etc)?
4) Do you have a "guest" wifi that it may be connecting to?
1) Can you get internet from another wifi with that phone (at work, etc)?
2) Can you get internet via cell data?
3) Is your wifi connected to the iternet (can you use the same wifi with laptop, etc)?
4) Do you have a "guest" wifi that it may be connecting to?
This post was edited on 11/17/14 at 6:27 pm
Posted on 11/17/14 at 6:32 pm to BlackHelicopterPilot
quote:
1) Can you get internet from another wifi with that phone (at work, etc)?
Yes.
quote:
2) Can you get internet via cell data?
Yes.
quote:
3) Is your wifi connected to the iternet (can you use the same wifi with laptop, etc)?
Yes.
quote:
4) Do you have a "guest" wifi that it may be connecting to?
Not that I know of
Posted on 11/17/14 at 6:35 pm to Dav
Your phones IP is the same as your DNS, that won't work.
Posted on 11/17/14 at 6:38 pm to lsusurfr98
Phones IP is 192.168.1.5, your DNS is also stating its IP is 192.168.1.5. Either manually set your IP on your phone at something like 192.168.1.234 or do what a previous poster stated and reboot router/forget/rejoin network.
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