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Started By
Message
Just broke my Apple TV 4 remote
Posted on 10/21/17 at 9:31 am
Posted on 10/21/17 at 9:31 am
And have found out the touch pad is made of glass. Dropped it on a corner from a foot or 2. It's shattered, but still seems to work ok. Got to keep out of kids reach now.
Replacement is $80, more than half the cost of a new system. I can get most new systems for a similar price. Disappointed but not surprised. I'm not highly invested in Apple but like their products. However this is a bit of a wake up call of how expensive it really is to win their products. There is absolutely no support on this, only option is new remote (or remote app).
Just a PSA. Get a case for the remote. I had no idea it was so fragile.
Replacement is $80, more than half the cost of a new system. I can get most new systems for a similar price. Disappointed but not surprised. I'm not highly invested in Apple but like their products. However this is a bit of a wake up call of how expensive it really is to win their products. There is absolutely no support on this, only option is new remote (or remote app).
Just a PSA. Get a case for the remote. I had no idea it was so fragile.
7
Posted on 10/21/17 at 10:27 am to OceanMan
Sorry for your loss.
If it makes you feel better, I don’t even know where my ATV4 remote is. Never used it.
Between my Harmony remote and the phone app, I don’t need it.
If it makes you feel better, I don’t even know where my ATV4 remote is. Never used it.
Between my Harmony remote and the phone app, I don’t need it.
Posted on 10/21/17 at 11:05 am to Jimbeaux28
My wife can't seem to understand to use the remote app otherwise I'd say no big deal.
I didn't realize it was capable of utilizing a universal (3rd party) remote. Harmony can control it?
For the $80 I'm certainly considering other options including Roku
I didn't realize it was capable of utilizing a universal (3rd party) remote. Harmony can control it?
For the $80 I'm certainly considering other options including Roku
Posted on 10/21/17 at 11:19 am to OceanMan
Download the Apple remote app
Posted on 10/21/17 at 11:30 am to OceanMan
If you have an iPhone just download the Apple TV remote app. Problem solved
Posted on 10/21/17 at 11:54 am to OceanMan
quote:
Just a PSA. Get a case for the remote. I had no idea it was so fragile.
Um I’ve dropped mine onto tile flooring probably 10-15 times. Doesn’t even have a scratch on it.
Posted on 10/21/17 at 3:40 pm to crimsonsaint
quote:
Um I’ve dropped mine onto tile flooring probably 10-15 times. Doesn’t even have a scratch on it.
My one year old handles mine daily throws it and crawls with it slamming on the floor. We Have only tile in our house. The thing has taken a beating, that's why I'm bringing this up.
I was the one that broke it, just dropped at a bad angle on a corner. It's also the only way I have ever broken a phone screen, when it falls on a corner.
Just trying to make everyone aware how expensive this thing is because I had no idea and would have probably kept it out of reach of I knew.
Posted on 10/21/17 at 5:21 pm to OceanMan
Yes, any Universal remote can control it
Posted on 10/21/17 at 6:38 pm to OceanMan
I just use my Samsung tv’s remote.
Posted on 10/23/17 at 9:42 am to OceanMan
I had to get a case for the ones we have. They should have designed the remote so you could feel if you were holding it the right way.
Posted on 10/24/17 at 9:37 am to OceanMan
quote:
Replacement is $80, more than half the cost of a new system. I can get most new systems for a similar price. Disappointed but not surprised. I'm not highly invested in Apple but like their products. However this is a bit of a wake up call of how expensive it really is to win their products. There is absolutely no support on this, only option is new remote (or remote app).
I did the same thing. I called Apple and was honest about what happened. Two days later I had a new remote in the mail for free.
I also had an older AppleTV with a remote that was acting up, they sent me over a new one of those as well.
Give them a call. Worth a try. And yes, get a cheap case off of amazon.
This post was edited on 10/24/17 at 10:16 am
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