I have a 2018 Ford F-150 and it looks like my sync is going out. It constantly loses connection with my Bluetooth and my whole radio display will either freeze up or be very slow to respond to touch screen demands. Has anyone dealt with this? My truck is out of warranty and I’m trying to see about what this will cost to fix since the dealership is being a pain to deal with. I have to drop my truck off with them to evaluate but I need my truck for work. TIA

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Posted by CAD703X

Liberty Island

Member since Jul 2008

77818 posts

Posted on 1/13/22 at 11:34 am to wryder1

before you give up have you tried updating the firmware? i had a 2012 and the process was pretty straightforward; just download the file to a thumbdrive and plug it into the USB and it updated and fixed some of the issues I was having.

just a thought and its free to try...

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Posted by MamouTiger65

Baton Rouge, La

Member since Oct 2007

792 posts

Posted on 1/13/22 at 12:25 pm to wryder1

I have been experiencing the same issue over the last 6 months.

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Posted by kballa6

Houston

Member since Mar 2009

4080 posts

Posted on 1/13/22 at 12:40 pm to wryder1

Same issues as you on my 2018. I've updated the firmware and still have the same issues. Dealer has not given me any hope of fixing it.

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Posted by s14suspense

Baton Rouge

Member since Mar 2007

14685 posts

Posted on 1/14/22 at 7:00 am to wryder1

quote:
I have a 2018 Ford F-150 and it looks like my sync is going out. It constantly loses connection with my Bluetooth and my whole radio display will either freeze up or be very slow to respond to touch screen demands. Has anyone dealt with this? My truck is out of warranty and I’m trying to see about what this will cost to fix since the dealership is being a pain to deal with. I have to drop my truck off with them to evaluate but I need my truck for work. TIA

The computer is going out. Called an APIM. I had mine in my 2016 replaced 2 times under warranty if I remember correctly. 3rd one is still doing great to this day.

There is a Service bulletin out saying updating the firmware might fix the issue. LINK

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Posted by Taffeta

Baton Rouge, LA

Member since Dec 2012

922 posts

Posted on 1/17/22 at 6:37 am to s14suspense

I have a 2015 F150 and it has been doing this the last few days.

Usually I just turn the truck off, open the door, and start it back up again and it connects fine.

If it does completely go out on you, you can replace yourself and save.

Since my truck is a 2015, it came with the older MFT screen and I swapped in a Sync3 screen from an expedition.

There is videos on YouTube on how to replace. Can find the APIM’s on eBay

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