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wryder1
LSU Fan
Birmingham
Member since Feb 2008
3440 posts

Issues with Ford Sync

I have a 2018 Ford F-150 and it looks like my sync is going out. It constantly loses connection with my Bluetooth and my whole radio display will either freeze up or be very slow to respond to touch screen demands. Has anyone dealt with this? My truck is out of warranty and I’m trying to see about what this will cost to fix since the dealership is being a pain to deal with. I have to drop my truck off with them to evaluate but I need my truck for work. TIA


CAD703X
US Space Force Fan
Liberty Island
Member since Jul 2008
70930 posts

re: Issues with Ford Sync
before you give up have you tried updating the firmware? i had a 2012 and the process was pretty straightforward; just download the file to a thumbdrive and plug it into the USB and it updated and fixed some of the issues I was having.

just a thought and its free to try...


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MamouTiger65
LSU Fan
Baton Rouge, La
Member since Oct 2007
733 posts
 Online 

re: Issues with Ford Sync
I have been experiencing the same issue over the last 6 months.


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kballa6
LSU Fan
Houston
Member since Mar 2009
3920 posts

re: Issues with Ford Sync
Same issues as you on my 2018. I've updated the firmware and still have the same issues. Dealer has not given me any hope of fixing it.


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s14suspense
USA Fan
Baton Rouge
Member since Mar 2007
14495 posts

re: Issues with Ford Sync
quote:

I have a 2018 Ford F-150 and it looks like my sync is going out. It constantly loses connection with my Bluetooth and my whole radio display will either freeze up or be very slow to respond to touch screen demands. Has anyone dealt with this? My truck is out of warranty and I’m trying to see about what this will cost to fix since the dealership is being a pain to deal with. I have to drop my truck off with them to evaluate but I need my truck for work. TIA



The computer is going out. Called an APIM. I had mine in my 2016 replaced 2 times under warranty if I remember correctly. 3rd one is still doing great to this day.

There is a Service bulletin out saying updating the firmware might fix the issue. LINK


Taffeta
USA Fan
Baton Rouge, LA
Member since Dec 2012
836 posts

re: Issues with Ford Sync
I have a 2015 F150 and it has been doing this the last few days.

Usually I just turn the truck off, open the door, and start it back up again and it connects fine.

If it does completely go out on you, you can replace yourself and save.

Since my truck is a 2015, it came with the older MFT screen and I swapped in a Sync3 screen from an expedition.

There is videos on YouTube on how to replace. Can find the APIM’s on eBay


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