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Started By
Message
Cox internet not giving the credits they promised
Posted on 4/10/20 at 9:06 pm
Posted on 4/10/20 at 9:06 pm
Just got my bill and it's for the full amount with no credit for the unlimited. I should have known better.
MONTHLY SERVICES Apr 7 - May 6
INTERNET
Preferred 150 Internet Service
$83.99
Unlimited Data Plan
49.99
Total Internet
$133.98
MONTHLY SERVICES Apr 7 - May 6
INTERNET
Preferred 150 Internet Service
$83.99
Unlimited Data Plan
49.99
Total Internet
$133.98
quote:
Cox is offering the following over the next 60 days, through May 15:
A $19.99 offer for new Starter internet customers with a temporary boost up to 50 Mbps download speeds, no annual contract or qualifications to help low income and those impacted from Coronavirus challenges, like seniors and college students.
Eliminating data usage overages beginning today to meet the higher bandwidth demands. Customers with a 500 GB or Unlimited data usage add-on plan will receive credits.
This post was edited on 4/10/20 at 9:15 pm
7
Posted on 4/10/20 at 9:30 pm to DoUrden
Might be better to call them rather than bitch about it here. Sympathy or results? I choose results.
Posted on 4/10/20 at 9:34 pm to VABuckeye
quote:
Might be better to call them rather than bitch about it here. Sympathy or results? I choose results.
I will, but choose to raise awareness for people to look for. You could choose to understand. Understand or be a dick, you choose to be a dick.
Posted on 4/10/20 at 9:51 pm to DoUrden
Not sure about all that but I pay about $80 a month w/ a 1TB limit. 300/30
Posted on 4/10/20 at 10:51 pm to DoUrden
quote:
A $19.99 offer for new Starter internet customers with a temporary boost up to 50 Mbps download speeds, no annual contract or qualifications to help low income and those impacted from Coronavirus challenges, like seniors and college students.
Are you a new customer and either poor, old, or a student? That seems to be who this applies to.
Posted on 4/13/20 at 10:04 am to DoUrden
Could it be that they gave unlimited to those who would normally be charged for overages? Since you already pay for unlimited they simply didn't adjust it.
I am sure you could call and complain and they will credit you back, but next time you may need to remove it or something?
Good luck.
I am sure you could call and complain and they will credit you back, but next time you may need to remove it or something?
Good luck.
Posted on 4/13/20 at 10:15 am to beauchristopher
quote:
Since you already pay for unlimited they simply didn't adjust it.
No, the email from Cox said that anyone who pays for extra blocks or unlimited will not have to pay above the base.
OP, what day of the month is your bill due?
From Cox:
quote:
We’ve got you covered. Beginning March 16, 2020 through May 15, 2020 data overage charges will be paused. Customers with Unlimited or 500GB data add-on plans will receive credits for their add-on plan for two bills. During this time we have suspended sales of our data plans. We want to help make sure you have the resources you need to remain productive during the coronavirus work and school closures.
You should call them either way.
Posted on 4/13/20 at 10:17 am to beauchristopher
quote:
Could it be that they gave unlimited to those who would normally be charged for overages? Since you already pay for unlimited they simply didn't adjust it.
They did say that they weren't charging for overages and if you had the additional 500GB or unlimited addons you would receive a credit.
Posted on 4/13/20 at 11:36 am to DoUrden
I checked this out and it looks like my auto pay only paid for my internet service package, not my additional data package. The bill still showed as the total amount though
Posted on 4/13/20 at 1:16 pm to DoUrden
I got the $50 credit on my bill.
Posted on 4/14/20 at 9:16 am to DoUrden
mine was credited, as they promised.
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