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Started By
Message
Cox Executive Contact Info?
Posted on 10/7/17 at 6:19 pm
Posted on 10/7/17 at 6:19 pm
Anyone have contact info for someone at cox with the power to make things happen? Long story short, I have to reset modem every day. Multiple techs and scheduled visits have all been useless. Always "my equipment" with one particular visit them charging my wife when I wasn't there to factory reset router. Every time you power cycle it fixes the issue. Spoken to a tech that was hooking up service for neighbor and he said he was dealing with alot of interference and that our position in the neighborhood was bad because it could be coming from someone "upstream". I don't want anything except for cox to admit it's their issue (doubtful) but to FIX it. No other options for high speed where I'm at.
9
Posted on 10/7/17 at 6:25 pm to Cajun367
Go get ATT or another service, or are they not available?
Posted on 10/7/17 at 6:37 pm to knowingabyss
Not available, or comparative in speed.
Posted on 10/7/17 at 6:40 pm to Cajun367
Ask them to turn off the channel hopping function. I forget the technical name for it.
Posted on 10/8/17 at 6:41 am to SG_Geaux
quote:
Message
Cox Executive Contact Info? by SG_Geaux
Ask them to turn off the channel hopping function. I forget the technical name for it.
Saw your post on past thread. Is this something they can do over phone?
Posted on 10/8/17 at 7:33 am to Cajun367
Have you tried a new modem ?
Posted on 10/8/17 at 10:51 am to Cajun367
I just dealt with Verizon’s executive relations team, and it is night and day against their standard customer service.
However, I don’t think you can expect them to solve a technical issue. If you are looking for a bill credit, price reduction, etc. they can probably do that. But don’t expect them to solve the actual problem.
However, I don’t think you can expect them to solve a technical issue. If you are looking for a bill credit, price reduction, etc. they can probably do that. But don’t expect them to solve the actual problem.
Posted on 10/8/17 at 12:26 pm to Cajun367
Is there a cable splitter involved - either outside your house or inside in the attic, etc.?
Posted on 10/8/17 at 12:38 pm to Cajun367
If it's noise on the line from another subscriber or piece of equipment, it's a pain to get them to address.
File an FCC complaint. It'll get their attention and you'll typically have a single point of contact through the full process.
Just went through a similar issue and nothing happened until I filed a complaint. This went on for two months...filed complaint and it was resolved in a week.
File an FCC complaint. It'll get their attention and you'll typically have a single point of contact through the full process.
Just went through a similar issue and nothing happened until I filed a complaint. This went on for two months...filed complaint and it was resolved in a week.
Posted on 10/9/17 at 12:02 am to Cajun367
Maybe they need to run a new line and bury it
Posted on 10/9/17 at 12:16 am to Cajun367
quote:
Saw your post on past thread. Is this something they can do over phone?
Yes. I had issues in the past with my cable modem resetting or having to be reset a few times a day and after 2-3 weeks that was the solution.
Posted on 10/9/17 at 6:17 pm to Cajun367
quote:
Anyone have contact info for someone at cox with the power to make things happen? Long story short, I have to reset modem every day. Multiple techs and scheduled visits have all been useless. Always "my equipment" with one particular visit them charging my wife when I wasn't there to factory reset router. Every time you power cycle it fixes the issue. Spoken to a tech that was hooking up service for neighbor and he said he was dealing with alot of interference and that our position in the neighborhood was bad because it could be coming from someone "upstream". I don't want anything except for cox to admit it's their issue (doubtful) but to FIX it. No other options for high speed where I'm at.
They either have a problem on their hardline or someone that is hooked up is causing some noise issues to backfeed into the cable plant. Either one of those will cause dropouts.
They need to start shooting each drop for noise issues. If they can't find anything significant, they need a maintenance technician (plant manager) to come out.
Here is the e-mail address for the VP of Customer Care: peter.lilly@cox.com
If that fails: scott.wise@cox.com
If that fails: suzanne.foy@cox.com
Posted on 10/9/17 at 8:19 pm to Cajun367
I actually did find one just by googling one time. Maybe try cox media relations or something.
I would caution that cox has perhaps the worst customer service I have ever dealt with. I had a billing issue that they were really at fault that they did nothing about, but wasn't worth me bringing legal action. $200-300
I would caution that cox has perhaps the worst customer service I have ever dealt with. I had a billing issue that they were really at fault that they did nothing about, but wasn't worth me bringing legal action. $200-300
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