Amazon movies and TVs are not playing, but the audio works. WTF

Clear your cache

Delete the app and data, reinstall

Try on another device. What device is giving you issues?

Same here with Amazon Prime Video on Apple TV. Started on Friday. Thought at first it was the movie rental, but even Prime movies/shows are giving the same "Something went wrong error." If the video does start playing, the quality will eventually degrade to 480p over 5 minutes then just stop with the above error.

Update: I chatted with support, and they confirmed there is an issue with Amazon Prime Video and Apple TVs (and I'm sure other devices). They even refunded the movie rental I made Friday night due to the ongoing issue.

When you start multiple video apps (Hulu is essentially an Edge app on a computer, not sure about Peacock, Paramount, etc.) it's a copy protection issue.

The video app in question (this doesn't happen with Netflix, but happens with Hulu frequently, and anecdotally less frequently with Amazon Prime) is that if you do certain things, like watch a Twitter embed that encroaches on the display area of Hulu, it essentially thinks you're trying to record the video from Hulu with a capture app, and kills the video feed. It can be triggered by Youtube, Rumble, any video app, including ones running in browser windows.

You don't need to reboot, you need to close other stuff playing video, and force restart the app you were trying to watch so it can run through it's content protection checks in a fresh way, and you should be good.