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Chad504boy
Member since Feb 2005
143071 posts

Never again dealing with Tractor Supply Co
Brand new out the box pressure washer, bad pump no pressurized water what so ever. They won't issue a replacement due to past 30 days of purchase. I even had the wrong gun included in box which the local store did NOTHING for me to help get me a replacment on the gun even with the item sitting on the shelf and they can order the replacement from manufacturer. Called the 800 number this morning and they won't even budge on a replacement neither cause past 30 days. Not a doubt in my mind i walk into Sams/Walmart/Lowes/Homedepot and walk out with a complete replacement immediately when the damn thing out the box doesn't work.

Now i get to drive 30 miles to bring it to manufacturers authorized service provider.


TU Rob
Troy Fan
Birmingham
Member since Nov 2008
11357 posts
 Online 

re: Never again dealing with Tractor Supply Co
quote:

Brand new out the box pressure washer,


quote:

won't issue a replacement due to past 30 days of purchase.


You didn't try it out right when you bought it? I mean sometimes I'll go a week or so, but I always make sure things work pretty quickly in case I need to return it. It has happened a few times with larger purchases, so I at least take it out of the box and make sure it functions.


Chad504boy
Member since Feb 2005
143071 posts

re: Never again dealing with Tractor Supply Co
quote:

You didn't try it out right when you bought it?


i received the thing on Dec. 2. So winter time and was busy those weekends with other shite. I assembled it and put the oil in it but no, didn't start it. The thought never occurs to me that an out the box machine like that would completely not work.


Splackavellie
New Orleans Pelicans Fan
Bayou
Member since Oct 2017
5293 posts

re: Never again dealing with Tractor Supply Co
Does it look like it was purchased and returned before you? Was the seal on the box tampered with?


KemoSabe65
Member since Mar 2018
3980 posts
 Online 

re: Never again dealing with Tractor Supply Co
Bought battery charger, used one time and second time it was fubar. Past 30 days, said i could send back to mfg for repair, walked out door and dropped in garbage can.
I feel ya


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152
Chad504boy
Member since Feb 2005
143071 posts

re: Never again dealing with Tractor Supply Co
quote:

Does it look like it was purchased and returned before you? Was the seal on the box tampered with?


No, appeared all new out the box when purchased. Part of why i wasn't worried about it. Honda motor started up great, just no pressure at all.


subMOA
LSU Fan
Komatipoort
Member since Jan 2010
1329 posts

re: Never again dealing with Tractor Supply Co
THEY SUCK! I knew a guy had a brand arse new weedeater from them- couldn’t make it start. Wouldn’t start.

He brings it back and they say “Sorry, it’s used- you need to bring it to a service center”.

The service place was over an hour away.

I can’t believe anyone would buy a piece of powered equipment from them.


Chad504boy
Member since Feb 2005
143071 posts

re: Never again dealing with Tractor Supply Co
did some googling. could be the unloader valve, its a spring loaded stem that if stuck would not allow the pump to generate pressure. Will try to play with it when i get home, could be a simple issue to make not worth driving to hammond. Tractor Supply sucks just as much as the douchey down voters on the OB.


REB BEER
Member since Dec 2010
12521 posts

re: Never again dealing with Tractor Supply Co
I'll give you an upvote if it makes you feel better.

It's a shitty situation but I can kind of see their side. If they set a policy, they have to stick with it.

Hopefully it's an easy fix.


Chad504boy
Member since Feb 2005
143071 posts

re: Never again dealing with Tractor Supply Co
quote:

It's a shitty situation but I can kind of see their side. If they set a policy, they have to stick with it.




these policies aren't freaking broadcasted in the store across the windows though. Usually takes a hard lesson learned to know that they have such an inferior return policy compared to competitors.


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NYCAuburn
Auburn Fan
TD Platinum Membership/SECr Sheriff
Member since Feb 2011
54844 posts

re: Never again dealing with Tractor Supply Co
quote:

Not a doubt in my mind i walk into Sams/Walmart/Lowes/Homedepot and walk out with a complete replacement immediately when the damn thing out the box doesn't work.


Cant tell you for sam's/walmart, but lowes and HD both have 30 day policies on gas engine products.


Chad504boy
Member since Feb 2005
143071 posts

re: Never again dealing with Tractor Supply Co
quote:

but lowes and HD both have 30 day policies on gas engine products.


i've returned a ryobi weedeater to home depot previously for a full refund after a damn near year's usage before. These stores are good for accommodating exceptions.


ETA: I'm also not returning it but asking for a replacement. There is a difference there, not sure how home depot's "policies" on paper would handle that difference. I've never asked for my money back from TSC.
This post was edited on 2/22 at 10:53 am


baldona
Auburn Fan
Florida
Member since Feb 2016
14157 posts

re: Never again dealing with Tractor Supply Co
Walmart may return it and others but let’s not act like they have all around amazing customer service.

If you read any warranty information OP they all say these days do not return it to the store, so I disagree on Home Depot, Lowe’s, etc. taking it as a return. They might, but that’s not the normal process anymore.

Under 30 days it’s considered a new purchase and that’s why they accept them, probably issue at time of purchase or delivery. After 30 is a parts warranty issue usually, I just had a washing machine at 6 months old need a new part.


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TU Rob
Troy Fan
Birmingham
Member since Nov 2008
11357 posts
 Online 

re: Never again dealing with Tractor Supply Co
quote:

The thought never occurs to me that an out the box machine like that would completely not work.


I've had to return a lawnmower, a paint sprayer, and my wife had a sewing machine that was busted right out of the box. It happens. Could be a dud, could have been damaged in shipping, etc. I know that sucks, but after I assembled a new lawnmower and it wouldn't start, I learned my lesson. My dad had a brand new dishwasher delivered and installed, and when the guy from Lowe's went to turn it on to test it out, nothing happened. He checked all the wiring and plumbing, and made sure no fuses were flipped in the breaker panel. I think it ended up being a bad computer board or something, but it happens.


Bayouboogaloocrew
LSU Fan
Dixie
Member since Jul 2013
1388 posts

re: Never again dealing with Tractor Supply Co
quote:

Tractor Supply sucks just as much as the douchey down voters on the OB


I didn’t downvote until I read this


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203
tigerfoot
LA-Monroe Fan
Alexandria
Member since Sep 2006
47042 posts
 Online 

re: Never again dealing with Tractor Supply Co
quote:

You didn't try it out right when you bought it? I mean sometimes I'll go a week or so, but I always make sure things work pretty quickly in case I need to return it. It has happened a few times with larger purchases, so I at least take it out of the box and make sure it functions.

I leave it in the box for forever. I just assume new stuff works.


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White Bear
USA Fan
NWLA
Member since Jul 2014
7336 posts

re: Never again dealing with Tractor Supply Co
Go buy another one, re-package the broken one and return for a refund.


Chad504boy
Member since Feb 2005
143071 posts

re: Never again dealing with Tractor Supply Co
quote:

Go buy another one, re-package the broken one and return for a refund.


i may or may not be on good terms with the local store manager...


Ron Cheramie
The Cajun Hedgehog
Member since Aug 2016
3671 posts

re: Never again dealing with Tractor Supply Co
quote:

Go buy another one, re-package the broken one and return for a refund.


People like this are lowest piece of scum. The same people that buy something, use for a day, then return

Almost as bad as someone who doesn’t return their shopping cart


Stexas
LSU Fan
SWLA
Member since May 2013
4027 posts

re: Never again dealing with Tractor Supply Co
quote:

Never again dealing with Tractor Supply Co


quote:

i may or may not be on good terms with the local store manager




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