re: The truth about UBER

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Please tell me how YC works. You know how it works and the problems that YC has to deal with. Tell me What a driver has to do to deliver a pizza. Tell me how to sync clay paky lights to one another. Tell me what you need to make them look good at show. Tell me how the red light sensors actually work. I have more common sense and smarts than you think my friend. Problem is I think for myself not with the masses.

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L
O
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Here's an idea for you, instead of always saying its going to take 15 minutes when there is no chance in hell that it will actually take 15 minutes, give a realistic time frame! I have learned one thing being in the service world and that's "DO what you say you're going to do!" It's that simple! Instead, YC gives some BS number that they know they can't make and then blames it on the customer that they aren't there waiting when they finally arrive, although YC missed their time frame that THEY SAID THEY WOULD MAKE! Do a better job of estimating when you will actually be there to pick someone up, that is what is so nice about the UBER app and being able to track the car. With technology this is very easy to do. Google Maps factors traffic into your commute time and it is very accurate. Next, you obviously need to factor in the wait time for picking up each customer. If you are seeing that it averages 15 minutes just to get people into your car then that needs to be factored into your ETA. This is really elementary stuff, not something that people should have to tell you. If you tell someone you are going to be there at a certain time and you are 20+ minutes late then you have grossly mismanaged your estimate. This is your fault and your fault alone. The fact that people are told a number and cabs show up 1+ hours late shows just how awful of a job YC does at giving estimates. If you realize that it is a peak time then you must factor all of this in your estimate! I have absolutely no sympathy for you or any other YC companies. My only hope is that the corruption will not win!

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I'll give ya credit this is the first post that shows some thought was actually put into it.

You actually understand that just because it says YC on the side, it is not one giant nationwide company.

YC spent thousands of dollars last year upgrading the dispatch computer and terminals in cars. The new terminals even include map on screen with two icons to show pick up and drop off locations.


Like I have said though everyone complaining of waiting for 2-3 hours for a cab had this happen to them at 2am on fri or sat night. Or on gameday when you have 200,000 ppl trying to leave one area during contraflow.

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uestion though if your taxi drivers you have been using have been loyal to you. Why are you switching to another service. I cant see why you would switch

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Holy shite, the other thread NAILED IT about this video

LINK

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Like I have said though everyone complaining of waiting for 2-3 hours for a cab had this happen to them at 2am on fri or sat night. Or on gameday when you have 200,000 ppl trying to leave one area during contraflow

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Well the most important question is were they told by YC a time they would be there? If they were told it would be 2-3 hours then that's fine. However, if YC gave them an ETA of 45 mins and showed up in 2 hours then they have grossly mismanaged their service and THEY are at fault, not the customer! Like I said, if you say you are going to do something you better do it! If you tell someone it's going to be several hours or that we cannot give you an ETA right now then they have nothing to bitch about. People do not see these gross underestimates by Uber and it makes it even easier for the customer because even if the driver is running a little late they can see exactly where he is. Don't you think that one customer would be more understanding if he saw his cab had only gone 1 mile in the last 30 minutes because of gameday traffic rather than just telling someone to stay where they are for an extra 1.5 hours and somehow it's their fault that you actually move from that one location? Come on man you really need to look in the mirror and realize that there is obviously a problem and then come up with a solution to the problem. Instead YC and most cab companies just keep on and keep on making the same mistakes over and over again with no willingness to change.....well that was until UBER came around. Pretty telling if you ask me! This is why consumers are for competition in business!

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Just wait until you are hooked and then the middle man once a bigger cut.


Well the thing there, is if it becomes to where it is no longer profitable for me to drive with Uber, I will stop driving for Uber. Most Uber drivers I know are not dependent on the service. I am an assistant director at a substance abuse treatment facility. I drive for Uber for craps money, gas money for my boat and to meet people for fun.

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That's when the current Uber drivers who are doing it for extra cash will all quit and enjoy their extra gains. And that is also when Uber will be hiring all of the ex-YC drivers because they were put out of business long ago. Win Win situation. YC either gets their shite straight or goes the way of Blockbuster.

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Uber comes in and takes over running the pro cabbies out of business.

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Been in Boston for over 2 years and there are still TONS of cabs.

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During peak times, that is exactly what is told to them

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no, it isnt.

even off peak times, they say 15 minutes. It's still fricking hours.

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Been in Boston for over 2 years and there are still TONS of cabs.

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Are you comparing Boston to crappy Louisiana cities ?

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During peak times, that is exactly what is told to them.

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Nope.