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re: the least efficient service related business
Posted on 5/13/25 at 7:22 pm to cgrand
Posted on 5/13/25 at 7:22 pm to cgrand
I use a locally owned Health Mart pharmacy. Way better than CVS/Walgreens, etc., IMO. The pharmacists and staff usually know you or live in the same community. I think their business model is catering to small towns and rural areas like where I live.
0
Posted on 5/13/25 at 7:27 pm to cgrand
quote:
educate me then what is stressful or potentially harmful about counting out pills
In itself, if that’s all you have going on. It’s not.
You’ve got 4 or 5 phone calls coming in. Someone’s at the consult window with a rash wanting to talk to a pharmacist . One or 2 technicians at the front register checking people out. The other is in drive thru. Nobody is back there filling bc there’s no help. 4 people are waiting for flu shots or immunizations that only the pharmacist can do . One of the phone calls is a drugstore wanting to transfer someone’s profile, only which a pharmacist can do. One phone call is a doctor office calling in an ex that only a pharmacist can take and transcribe
You’ve got the controlled ends order to check in ( the norco and Xanax) only a pharmacist can do.
All those phone calls have to be answered with in a timeframe. And everyone waiting will complain it’s all taking too long bc the3 people are pulled in 8 different directions . With the phone constantly blasting and not letting up . Everyone’s on hold and those calls are steadily ringing back with new calls coming in as well. With a counter full of rx leaflets to fill and nobody can get away to fill them . So it all logjams .
quote:
prescription reads 100 ea 100mg pills of medicine X retrieve bulk container of 100mg pills of medicine X count out 100 using a counting machine, deposit those 100 into a pill jar Apply printed label to jar, place in bag, staple instructions to bag, place in alphabetized bin
For the super busy stores doing 500 daily which is a bunch, that’s 60 scripts coming almost continuously for 9 straight hours. You have no help to catch up and you’re always behind and people bitching because their stuff isn’t ready so you gotta comb through the stack to find theirs.
And the same people
Will then do negative reviews and surveys and getting the staff in trouble for being slow or not having their stuff ready when it’s impossible to actually get it done
The system is setup for failure. And it’s why Walgreens is a dumpster fire
This post was edited on 5/13/25 at 7:33 pm
Posted on 5/13/25 at 7:32 pm to Lawyered
sounds like a perfect opportunity for automation. It is not the customers fault that retail pharmacies have chosen the least efficient and effective methods of delivering on the product and service they are charging money to provide. If they aren’t making money and/or can’t deliver then the business model is broken (again, not the customer’s fault)
you’ve not provided any explanation as to why it must be this way, only described how poorly it is run and implemented
you’ve not provided any explanation as to why it must be this way, only described how poorly it is run and implemented
Posted on 5/13/25 at 7:34 pm to Lawyered
quote:then automate this part and let the rest of us pick our shite up and go on our merry way…?
With a counter full of rx leaflets to fill and nobody can get away to fill them
this is comical
Posted on 5/13/25 at 7:36 pm to cgrand
quote:
you’ve not provided any explanation as to why it must be this way, only described how poorly it is run and implemented
Never pretended to. I’m just telling you how and why it’s so bad .
Posted on 5/13/25 at 7:39 pm to Lawyered
and I’m telling you it’s none of my concern why it is so bad, I already know it’s bad. my question (in the OP, and repeated) is why can’t this be automated? Why can’t the 90% of normal everyday prescriptions be filled by a machine? You could have one person who visually inspects each filled item for liability purposes
Posted on 5/13/25 at 7:40 pm to cgrand
quote:
and I’m telling you it’s none of my concern why it is so bad, I already know it’s bad. my question (in the OP, and repeated) is why can’t this be automated? Why can’t the 90% of normal everyday prescriptions be filled by a machine? You could have one person who visually inspects each filled item for liability purposes
Just stop being a fat arse bro
Posted on 5/13/25 at 8:10 pm to MattA
quote:
That and after you wait 30 min you get the “you ain’t in the system”. Shockingly enough after the register person gets help from the supervisor they find your prescription. Every…..single…..time.
They are worse than the drive through folks at McDonald’s.
This sounds like the issue is their user interface. They need to simplify the thing to make it moron-proof.
Just set up a facial recognition camera connected to a vending machine that accesses prescriptions inside of those bank tubes. Customer or other approved person shows up, scan, pay, bam…bagged prescriptions slide into the pickup bin, you’re out of there.
Posted on 5/13/25 at 8:36 pm to lostinbr
quote:
He’s saying they don’t have the drug. Not that they don’t have the prescription.
Ok, but that’s still not the way it works. The doctor isn’t putting in a PO, they send the rx and their job is done. Even if the pharmacy could bounce it back, the doctor dgaf. Which is apparently something more than one person in this thread doesn’t understand.
Doctor is being paid by the patient and pharmacy is getting paid by the hour.
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