Starbucks question on sensitivity.

I recall last year, there was a single incident where a barista called the police because a black person who didn't order an item and was using their internet was asked to leave. You know, totally racist. Their response: mandatory racial sensitivity training for all staff and closing all their stores nationally a day.

Meanwhile, several incidents on inappropriate baristas berating police and name calling. Screaming at a 74-year old man wearing a MAGA hat. Where is this side of the training?