re: Starbucks manager who made call resulting in black men's arrests no longer works there

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The news follows Starbucks CEO Kevin Johnson’s comments this morning that he will order managers of the coffee giant's stores to undergo training on how to spot "unconscious bias" after witnesses said the men were arrested at a Philadelphia shop for doing nothing but sitting at a table.

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So this person was taking up space from paying customers?

I never thought I'd say this, but I hope their Canadian competitor expands. Tim Hortons isn't particularly good, but they haven't yet turned into complete pussies like Starbucks.

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I think it simply boils down to there being a policy in place that they can't possibly fairly enforce. She called the cops because they refused to buy something. How many individuals do you think have sat in that same Starbucks location and violated that policy without any consequence? Probably a shite ton. If you're going to have a policy like this then from a legal and ethical standpoint you better make sure you're being rigid as hell about it across the board with every single individual that walks into your establishment.

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If paying customers are having trouble finding a seat at a busy time, it makes sense to accommodate their needs first. Their paying customers and regulars would certainly appreciate that.

If the dining/restaurant is only half full, a more lax approach isn't a big deal. In fact a more rigid policy here would probably be a negative for the company. The person sitting in the corner using the wifi might be meeting waiting for someone that actually is/will be buying coffee.

I say this as someone that camped out in CC's all day during exam week. I bought a lot of coffee from them. If I wanted a quiet place to study that didn't require buying coffee, I'd have gone to a library.

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For example, during college, I would set up at a number of coffee shops around town to study alone or with groups. I definitely didn't buy a drink or snack everytime I was at their place of business.

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Should be thrown out with the bath water.

I'm pretty sure he meant all the white people getting offended over this shite.

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This should’ve been handled differently by both parties

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What should the manager have done differently?

He had to get paid off by Starbucks. You can’t be fired for enforcing store policy without legal repercussions. Can you imagine the circus around that legal action.

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This is such a stupid situation.

The real lesson that should be learned here is that if you want to use a business’s amenities, buy something. This should not be a story.

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Yeah. We're the the point now in America where two dipshits that refused to leave after being asked to are "victims". Such a joke. At least it is happening to a company like Starbucks.

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If you get caught sneaking booze into TS, you dont get a free pass because everyone else is sneaking booze in.

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I honestly see nothing wrong with the policy, but let's not pretend that they are enforcing that policy with every single patron that comes through their door. I agree when asked to leave the premises the guys should have left, but I definitely strongly feel that if you're going to get that prescriptive and unmalleable about shite then you need to make sure you're that way every single time with every single customer. What if the guys planned on buying something once their friend arrived? Is it necessary to purchase a drink immediately upon entering a Starbucks location? The manager's primary grievance wasn't with the two gentleman wanting to use the restroom, her main issue was with them not buying anything. There is a lot of gray area when it comes to having a policy like that. This whole situation could have been handled way better. You've got to pick and choose your battles. Now if they were causing a disturbance that's one thing, but all she had to do was say we have a policy that you have to pay for something before we can give you a code to the restroom and left it alone. Escalating it to the point where you call the cops is such a ridiculous choice. Use some discretion for fricks sake

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Either that or fire me, and I’ll take you to court.

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What lawsuit are you going to bring in court?

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You can’t be fired for enforcing store policy without legal repercussions.

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In most situations you can be fired for any asinine reason your employer wants (or for no "reason" at all) as long as it's not discriminatory based on a legally protected class.