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Posted on 1/31/24 at 3:34 pm to The Mick
quote:
Received a dozen roses and a note from Chewy just now, (put down an old pet recently
Same .. It was actually a really touching gesture.. and we received the flowers within two hours of me calling to cancel the auto-renew food order… It shows that- while many people will dismiss a pet dying as “it’s just a dog” or similar- Chewy values the pet you lost as a part of your family, and the sadness that comes along with that .. Ive owned Chewy stock since many years before my dog died, and sure it helps the company with word of mouth just like we are seeing in this thread- but there’s nothing wrong with positive PR being the byproduct of doing something unexpected and nice IMO .
Posted on 1/31/24 at 4:24 pm to The Mick
When you get a new pet they want you to keep ordering from them.
But you should. Very few companies care that much.
But you should. Very few companies care that much.
Posted on 1/31/24 at 4:31 pm to The Mick
Did this for us as well when we canceled our auto subscription. A little bit of effort like that goes a long way in my opinion.
Posted on 1/31/24 at 4:46 pm to The Mick
quote:
I received auto delivery the day of or day after and called to see about return. They credited me the full purchase price and told me to donate it locally.
I had to change my dog's food to a prescription one (renal diet due to UTIs) and had forgotten to cancel a shipment, instead just adding a new one. They credited me and told me to donate it locally as well. I know so many people who have had fabulous service from them. When you are on the phone with them, you actually feel as though you are talking with a person who is listening to what you say! So rare in this day and age!
Posted on 1/31/24 at 5:02 pm to The Mick
I was just extolling the virtues of Chewy on the I got a new puppy thread yesterday. Their customer service is excellent.
A few months ago there was a recall on the dog food I feed. They emailed me and ask me to call in. When I called they said there were giving me a refund on the 3 bags I had received that were under the recall, I told them I had already fed one and a half bags, they said it doesn't matter they were refunding all three. They also set me up so I could get 50% off 2 bags of another brand of food since the dogs had to eat something and my brand was off shelves for the near future.
They also have sales where they give $30 gift cards on $100 order fairly often.
They are simply a great company and know how to take care of pet owners with all the extra things they do.
A few months ago there was a recall on the dog food I feed. They emailed me and ask me to call in. When I called they said there were giving me a refund on the 3 bags I had received that were under the recall, I told them I had already fed one and a half bags, they said it doesn't matter they were refunding all three. They also set me up so I could get 50% off 2 bags of another brand of food since the dogs had to eat something and my brand was off shelves for the near future.
They also have sales where they give $30 gift cards on $100 order fairly often.
They are simply a great company and know how to take care of pet owners with all the extra things they do.
Posted on 1/31/24 at 5:30 pm to The Mick
I too have had the same experience with chewy. Great company.
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