re: Man calls United Airlines customer service, gets connected to someone else who takes $17k

quote:

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“David” or the first agent he called put him on hold and transferred him to the scammer. It’s an inside job and not tough to figure out.

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I don't think it's that simple. The phone calls are recorded and they know who that first agent was. That would be a one time scam.

I think it's insider as well, but I don't think the fielding agent is the one that transferred him to a scammer intentionally.