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iPhone repair shop incompetence

Posted on 3/27/18 at 9:54 am
Posted by Clyde Tipton
Planet Earth
Member since Dec 2007
40907 posts
Posted on 3/27/18 at 9:54 am
Follow me...

My phone is doing the thing where it won't charge unless you wrap the cord around the phone. I figure it's time to clean the lint out of the charging port, so I take a toothpick and dig out said lint. Shine a light in there to confirm it's clean. Plug it back in and nothing, no response to the charger even wrapping it like before. I messed up the charging port. That's on me.

I take it to the iDoctors in Shreveport and he quickly diagnoses that I knocked loose or bent one of the gold teeth that connects with the charger and that it's a quick charging port swap and I'd be on my way in an hour. I go eat lunch and come back to my phone plugged in the wall. He says, "I got you all fixed up, as you can see it's charging." I pay and leave.

I go home and watch tv with it plugged in next to me. After 2 hours it says it's charging but has not increased the percentage a single percent. I know they are close to closing so I run back up there and tell the guy it's not working. A second worker in the back who can hear our conversation starts slow clapping.



Real professional.

Anyway, he takes it in the back and hooks it up to a diagnostic machine for a few minutes. He comes back out and says all your parts tested good and your battery is now at 100% through some other way of juicing the battery quickly. As he is putting it back together I hear an "Ooops". I ask what's up and he says, "See this 2 pronged thing under the home button? Unfortunately for me, as I was putting it back together I broke one of the prongs.
I'll swith it out for you free of charge." He fiddles with it for 15-20 minutes and again he says, "It's charging and you are good to go."

I use it that afternoon and as I get ready for bed I plug it in at 70%. I wake up the next morning to discover overnight while on charge it's down to 64%.

They are closed Sunday, so the only way to keep it from falling faster, I had to stay tethered to the wall anywhere I went.

I am waiting for them to open yesterday morning. I explain that the same issue is happening, and by the way the speaker is not working. Alarm only vibrated and youtube videos have no sound. An issue that was not an issue when I bought it in. He calls me yesterday afternoon and says, "I think we've figured it out. Some chip on your motherboard is bad and it's an extensive repair. Our manager is coming from Dallas tomorrow and he'll have the part. Our solderist can work on it as soon as we get the part. It'll be another $90."

Mind you, I've already paid for another part that didn't fix the problem.

I called this morning and told them not to work on it and have the manager call me when he gets in.

Just get a call and the guy working on it claims to be a manager and says, "Sorry, we couldn't get the part. I'll refund you everything but $20 for labor."

I told him I'm not paying $20 for labor on a job that wasn't completed. He farts around for a minute and agrees. Now my phone still doesn't work and has more issues than before like the speaker.

frick me. How do I get myself into this shite?

Posted by Huey Lewis
BR
Member since Oct 2013
5176 posts
Posted on 3/27/18 at 9:57 am to
Posted by shutterspeed
MS Gulf Coast
Member since May 2007
73832 posts
Posted on 3/27/18 at 9:58 am to
lol. I don’t get the reason for the slow clap.
Posted by LSUGRAD2008
Baton Rouge
Member since Mar 2018
490 posts
Posted on 3/27/18 at 9:58 am to
bad charging cable or plug adapter? I've had that before
Posted by tss22h8
30.4 N 90.9 W
Member since Jan 2007
18793 posts
Posted on 3/27/18 at 10:00 am to
quote:

How do I get myself into this shite?

quote:

I take a toothpick and dig out said lint
That's how.
Posted by Lester Earl
3rd Ward
Member since Nov 2003
291673 posts
Posted on 3/27/18 at 10:01 am to
this is why you shouldnt go anywhere but the apple store
Posted by BilJ
Member since Sep 2003
163112 posts
Posted on 3/27/18 at 10:01 am to
sounds like its time for a new phone clyde
Posted by Wtodd
Tampa, FL
Member since Oct 2013
68609 posts
Posted on 3/27/18 at 10:02 am to
quote:

hone repair shop

These places are made up of guys that flunked out of mechanics school
Posted by Clyde Tipton
Planet Earth
Member since Dec 2007
40907 posts
Posted on 3/27/18 at 10:03 am to
quote:

I don’t get the reason for the slow clap.


He knew his buddy fricked up the phone and got called out about it.

Furthermore, I suspect the kid is not even a manager like he told me. He's just trying to give me my money back and wipe his hands of it before his real manager finds out he messed up a customers phone.
Posted by Clyde Tipton
Planet Earth
Member since Dec 2007
40907 posts
Posted on 3/27/18 at 10:04 am to
quote:

How do I get myself into this shite?

quote:
I take a toothpick and dig out said lint
That's how.


And I acknowledge that, but a charging port doesn't make the speaker not work anymore.
Posted by Clyde Tipton
Planet Earth
Member since Dec 2007
40907 posts
Posted on 3/27/18 at 10:04 am to
quote:

sounds like its time for a new phone clyde


The reality is setting in. At least I'm getting my money back to put on a new one.
Posted by Barstools
Atlanta
Member since Jan 2016
12124 posts
Posted on 3/27/18 at 10:04 am to
quote:

How do I get myself into this shite? 


By jamming a toothpick into the charging port.
Posted by Chad504boy
4 posts
Member since Feb 2005
179922 posts
Posted on 3/27/18 at 10:06 am to
was this an iphone 4? get a new phone dude.
Posted by terd ferguson
Darren Wilson Fan Club President
Member since Aug 2007
114938 posts
Posted on 3/27/18 at 10:08 am to
quote:

Now my phone still doesn't work and has more issues than before like the speaker.


Did you try jamming a toothpick into the speaker?
Posted by Janky
Team Primo
Member since Jun 2011
35957 posts
Posted on 3/27/18 at 10:09 am to
Have you tried a different charger? If so, back it up and throw it in the lake.
Posted by KG6
Member since Aug 2009
10920 posts
Posted on 3/27/18 at 10:09 am to
I've somehow made it 17 years without having to get a phone repaired...how do people constantly have broken phones and cracked screens?

I broke one phone when I purposefully threw it against a brick wall. I bought another one....it was time anyway.
Posted by BRgetthenet
Member since Oct 2011
118271 posts
Posted on 3/27/18 at 10:10 am to
quote:

If so, back it up and throw it in the lake.



Good advice. Do the same with your trolling motor, boat, and yourself.
Posted by Clyde Tipton
Planet Earth
Member since Dec 2007
40907 posts
Posted on 3/27/18 at 10:12 am to
quote:

Did you try jamming a toothpick into the speaker?


Ha ha. I've dug lint out of the charging port many times with no issue. I acknowledged it was my fault and paid to have it "fixed".

Now it's in worse shape than when I first bought it up there. Let me rant.
Posted by Janky
Team Primo
Member since Jun 2011
35957 posts
Posted on 3/27/18 at 10:12 am to
quote:

throw it in the lake.


quote:

boat


idiot
Posted by TH03
Mogadishu
Member since Dec 2008
172004 posts
Posted on 3/27/18 at 10:13 am to
I'm not reading all that shite. Stop being poor and take it to an Apple store. You get what you pay for.
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