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Started By
Message
I HATE having to deal with offshore customer service
Posted on 4/10/19 at 8:05 am
Posted on 4/10/19 at 8:05 am
I handle my personal business online as much as possible and try to avoid having to call customer service. However, there are times when there is no other option and you HAVE to call. That is where the misery begins.
Having to tolerate them is perhaps worse than the issue to begin with. Making things more complex than they really are...with their obvious fake names: "Hi, my name is Zack. How may I assist you today?"
Having to tolerate them is perhaps worse than the issue to begin with. Making things more complex than they really are...with their obvious fake names: "Hi, my name is Zack. How may I assist you today?"
11
Posted on 4/10/19 at 8:09 am to Tarik One
It's ALWAYS a plus when you get someone who speaks English as their FIRST language!
Posted on 4/10/19 at 8:11 am to Tarik One
Customer service these days sucks arse and automated answering services suck mega arse as well. I'm going to ask for the operator. Dont make me press 14 buttons to get there. And your options have not recently changed.
frick I hate me an automated answering service. Pay a nice lady to answer your phone and direct the calls.
frick I hate me an automated answering service. Pay a nice lady to answer your phone and direct the calls.
Posted on 4/10/19 at 8:11 am to Tarik One
Nothing builds trust for me like hearing a person with a thick Indian accent tell me their name is "Steve".
Posted on 4/10/19 at 8:16 am to TheHarahanian
Posted on 4/10/19 at 8:31 am to Tarik One
Usually one of my first questions is “What time is it where you are?” and then I ask for someone in America.
Also, protip if you have to call AT&T, when the automated machine asks for your reason for calling, just say “Cancel”. It will take you to the loyalty team always in USA. I’ve gotten people from Dallas, Tempe and Utah. They can do everything the normal support does and usually has better offers because they think you are close to cancelling.
Also, protip if you have to call AT&T, when the automated machine asks for your reason for calling, just say “Cancel”. It will take you to the loyalty team always in USA. I’ve gotten people from Dallas, Tempe and Utah. They can do everything the normal support does and usually has better offers because they think you are close to cancelling.
Posted on 4/10/19 at 8:55 am to Tarik One
I don't care where you are, but how about "what's up, how can I help you". Instead we get "Thank you for calling ATT, my name is Henry and I can wait to assist you. What issue are you calling about today.....and I must mention that this call is being recorded for training purposes........and also, at the conclusion of todays call could you please stay on the line and complete a short three question survey on your experience calling in to customer service today". Then when we complete our call can we just say "bye". I don't need to hear how valuable I am, nor do I need to hear about any other options, and if I am saying bye....I have had my issues handled.
Posted on 4/10/19 at 9:08 am to Tarik One
When dealing with potential vendors I always call the support line to decode Support Steve's accent and whereabouts.
Posted on 4/10/19 at 9:18 am to Tarik One
It's ridiculous... You pay all this money and they can't afford a customer service department in America
Posted on 4/10/19 at 9:22 am to Tarik One
Posted on 4/10/19 at 9:42 am to HollierThanThou
My favorite is when the automated prompts make me put in all my account info, then a live person gets on the phone and asks me for the same stuff.
Posted on 4/10/19 at 10:47 am to Tarik One
Just think of how much money that company is saving though. 
Posted on 4/10/19 at 10:49 am to Tarik One
quote:
offshore customer service
They just in a boat off the coast?
Posted on 4/10/19 at 11:09 am to Tarik One
quote:
"Hi, my name is Zack. How may I assist you today?"
I am convinced they have a large wall chart with plenty of American names and get to pick one.
Posted on 4/10/19 at 11:20 am to OlGrandad
As fate would have it I need support from Microsoft office today. I had to do a screen share with Braghava......we had communication issues from the start. After 20 minutes I was terribly frustrated and just terminated the on screen session and hung up.
I will continue with my work around
I will continue with my work around
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