Home Warranties - what a f'ing joke....

I have a home warranty with Home Warranty of America (HWA) which is supposedly one of the larger and more reputable of the warranty companies. One of my a/c units needs a part replaced which is under the manufacturer's warranty since the unit is only 2 years old.

I filed the claim with HWA on Feb 13 and today it's still not fixed. The first a/c bum came out to my house, told me he would order the part and I never heard from him again and he wouldn't return my calls. HWA then assigned a different a/c bum a few weeks ago and he's giving me the same routine.

I understand the warranty company probably pays them less than their normal rates but don't sign up as a warranty vendor if you don't want the job.

I did file complaint with HWA but they don't seem to care since both a/c companies have ridiculously bad reputations on yelp, google, etc.


Edit to add my other pleasurable experience with HWA, how could I forget:
I forgot I had a garage door claim as well back in December. The wall button stopped working and I called HWA and specifically asked them if this would be an electrical claim or a garage door claim. They told me electrical and it wont be a problem so we filed the claim. Electrician came out, told me a garage door company has to handle it and left. I called HWA back who then assigned a garage door company who came out and told me there was no wire connected to the button and an electrician would need to handle. (Keep in mind the button worked fine a week before I called so there is certainly a wire connected to it). Thankfully I hadn't paid either loser the $100 deductible.