Etiquette for internet sales leads?

Depends upon the customer's need, the value and solution that you can either present over the phone, internet, e-mail and/or in person and timing.

Never pitch the bitch. Make sure you are speaking to a decision maker.

And lastly, people don't care about how much you know until you show them how much you care. Sales is 80 % listening. The customer will give you the recipe on how to close them, providing you ask the right questions and listen.

Act as if their business is the most important to you. Act as if you have the greatest solution that will benefit their company by acting on your time bound offer now. Act as if ...

i'm an old school millennial (barely a millennial) and i ALWAYS call prospects/leads, etc. If they email me, i call them. I will always follow up with an email to cover what we discussed, but you just pick stuff up over the phone (even more in person) that you don't in an email.

TL;DR im in sales and i always make calls

The smartest thing to do is when you receive an internet lead is to establish a personal connection as quickly as possible.

Send an e-mail with a brief introduction, outlining what will happen next in the information gathering process.

Pick up the phone. Stop by. Drop in. Reference names of businesses that use your service that are located by business that is inquiring.

People buy from people that they like. And one of the best ways to do that is to establish meaningful connections. And there's no better way to do that than in person.

Coach, if you’re the customer and you’re not getting what you want (unless they have a truly unique product or technology) let them know they’re on the verge of losing you. And be ready to move on if their behavior persists.

When I get a call, I ask for more info via email so I can peruse it at my leisure and I will call back if I want to- it’s invasive for them to continue to call. But not calling when you ask them to is just stupid on their part.

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It may be just me, but I prefer appointments.

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No it's not you, easily my least favorite thing sales people can do.

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Will Cover, I respect you, but dropping by is the height of invasive sales behavior in my book. As a customer, it makes me feel like you don’t respect my time. It may be just me, but I prefer appointments.

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Depends on the industry. In my sales, dropping by is the norm. Appointments can be made if needed for certain circumstances. Most of my day is popping in and shooting the shite with buyers, taking orders, and upselling/pitching new product as needed.

what do you sell?

Exactly, contacting someone ahead of time to set up a time to come by and meet is the professional way to do things. Just dropping by and expecting me to drop everything and listen to their pitch is a sure-fire way to not get any of my time.

Plus it always seems that the people who are selling lower tier products are the ones to just drop in.

I always call — I’ll email to cover what we talked about but my initial pitch isn’t going to be through email, that’s going to the trash folder everytime.

Also don’t show up unannounced. If I’m already going to be in the area, I’ll quickly check with the client to see if they’d be available for a few minutes but I’m not just going to show up, that seems awkward and disrespectful of their time.