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re: Deloitte caught out using AI in $440,000 report for Australian Government

Posted on 10/11/25 at 6:39 am to
Posted by TulsaSooner78
Member since Aug 2025
887 posts
Posted on 10/11/25 at 6:39 am to
quote:

My phone system added that tool a few months ago. It's typically off, but for important calls, I get permission and turn it on. I do it so that I don't have to take notes and can be fully immersed in the conversation, because I don't have to divert any of my attention elsewhere.


I worked on an implementation of some call center AI tools. It is actually pretty impressive. Game changer. A lot of live agents are going to be replaced by it. The people that they use to listen to recordings and score the quality of the agent responses will be hit the hardest. They will all be replaced by AI summarizations and "coaching".
Posted by Jcorye1
Tom Brady = GoAT
Member since Dec 2007
76373 posts
Posted on 10/11/25 at 6:45 am to
I am shocked that a big four firm used subpar staff on an engagement.

They would definitely never use offshore "employees" more terrified of internal KPIs/managers than asking the clients borderline idiotic questions.
This post was edited on 10/11/25 at 6:47 am
Posted by Louie T
Houston, TX
Member since Dec 2006
36584 posts
Posted on 10/11/25 at 6:49 am to
quote:

McKenzie
The company is McKinsey. You're obviously well informed on the matter.
Posted by goldennugget
NIL Ruined College Sports
Member since Jul 2013
26010 posts
Posted on 10/11/25 at 8:03 am to
Deloitte is another company that has been taken over from the top down by indians
Posted by lsuconnman
Baton rouge
Member since Feb 2007
4437 posts
Posted on 10/11/25 at 8:30 am to
Eh, sounds like they’re trying to save their client some money. McKinsey on the other hand…

They charged Discovery 50 mil to consult about merging with WB…

Then they charged HBO 50mil to change the name to Max

…Then they charged Max $50 mil to change branding back to HBO and change the colors from blue and white to black and white…

Finally they charged WBD an additional $50 mil to consult about breaking up WB and Discovery.
Posted by MintBerry Crunch
Member since Nov 2010
5784 posts
Posted on 10/11/25 at 8:33 am to
People that don’t know that ai hallucinates shouldn’t be using it
This post was edited on 10/11/25 at 8:37 am
Posted by captainpodnuh
Baton Rouge, LA
Member since Jan 2004
513 posts
Posted on 10/11/25 at 9:19 am to
I just received contract redlines from a client that were 100% AI generated based up a predetermined set of “Redline Rules.” I was negotiating with a bot. Skynet is here.
Posted by White Bear
AT WORK
Member since Jul 2014
17182 posts
Posted on 10/11/25 at 10:12 am to
quote:

those MF'ers along with McKenzie and the other "consulting firms" are responsible for more layoffs and changes in corporate culture than anything else... I look forward to their business demise with AI.


Posted by lsuconnman
Baton rouge
Member since Feb 2007
4437 posts
Posted on 10/11/25 at 11:03 am to
quote:

Be careful talking about Deloitte in the State of Louisiana. They are the kings here.


As soon as Jindal left, JBE dumped SAS and hired Deloitte. They were supposed to integrate the state’s Medicaid systems for $50mil. 9 years later and we’re at $250mil and counting.

But, for straight consulting. Alvarez and Marsal is the McKinsey of the Public sector. If you’re looking for a humorous rabbit hole, just google Alvarez bankrupts municipalities.

There’s been a bunch of doula threads recently…guess where that idea arose. A&M told Louisiana, millions would be saved in Medicaid by embracing midwives as an alternative to doctors.

Turns out it only takes a couple a poor decisions by a midwife to wipe out those savings. Now the system pays for both a doctor and a doula. …consulting at its best.
Posted by LemmyLives
Texas
Member since Mar 2019
13174 posts
Posted on 10/11/25 at 11:20 am to
quote:

They were supposed to integrate the state’s Medicaid systems for $50mil.

I've worked on integration projects for multiple states, including Louisiana. How does stuff like this happen? The state typically has barely any knowledge of their own systems and integrations, so when they put out an RFP, 40% of it may be accurate and complete. We respond with a proposal, start the project and begin discovery. And then the shitshow starts, including budget explosions.
Posted by lsuconnman
Baton rouge
Member since Feb 2007
4437 posts
Posted on 10/11/25 at 12:05 pm to
It used to be that you’d hire a vendor under the RFP threshold to fix a problem. Then you’d just amend the contract to replace the entire system.


Posted by Fat and Happy
Baton Rouge
Member since Jan 2013
19438 posts
Posted on 10/11/25 at 12:07 pm to
How is that different from any and all other companies using it for research?
Posted by lsuconnman
Baton rouge
Member since Feb 2007
4437 posts
Posted on 10/12/25 at 8:28 am to
quote:

How is that different from any and all other companies using it for research?


Ironically, it’s a lot different. They’re notorious about the consistency of their pitch decks, to the extent they’ll tear up a junior if the hex code color is off by a digit. …That’s another fun YouTube rabbit hole.
Posted by MasterDigger
Member since Nov 2019
2642 posts
Posted on 10/12/25 at 9:16 am to
quote:

Deloitte
= De-toilet


Posted by RoscoeSanCarlos
Member since Oct 2017
2006 posts
Posted on 10/12/25 at 9:22 am to
quote:

You're obviously well informed on the matter.


Well, I am and completely agree with his assumption. I am an alum of one of the Big 4 and know all the firms are responsible for mapping out layoffs in large corporations.

I will go on to say the consulting firms have likely been behind the scenes for the past 18-36 months explaining how AI can be used to replace tenured employees, backfill them with junior resources, and improve their bottom line by eliminating “expense.”

AI is amazing and is helpful with smaller tasks, and I think it’s really cool. So, please don’t assert I’m some old Boomer who cannot get on board with technical advancement.

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