Costa Sunglass Repair

They replaced both lenses for $100? That doesn't seem terrible.

they quoted me that price

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They don't even repair them they send you a new pair whether its a $15 fix or a $100 fix.

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This is bullshite.

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baldona

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Not surprising.

I need to send mine off


Lens are scratched to hell

They replaced mine for just the cost of shipping but the lenses didn't scratch, they delaminated. The coating was peeling off and when I called customer service, they said it was a known issue. So maybe "delamination" is the key phrase to use.

Broke mine in half right down the nose piece. Cost me the $12 inspection. My lenses were in good shape so I'm not sure but the lenses seemed new. They could have just cleaned them up really well.

This is why I quit buying Costas.

It's kind of like paying $90 to have a $120 pair of shoes resoled.

Dude you know!

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I sent my costas in to get repaired and they came back with a $100 charge to replace a scratched lens and $11.95 to replace the rubber nose guards (which is the only thing under warranty).

Anyone had this same experience?

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yep, frick Costa Del Mar. I was a huge fan of theirs and had 2 pair years ago until I had to send them in for:

1. one pair was their old aviators and I was talking to an engineer on the job one day and the lens literally fell out of the frame and landed on the concrete. The piece of shite rubber they use on the nose guard that disintegrates with sweat is the same piece of shite rubber they used as a spacer inside the frame and it just rotted away. I called them and they told me they had a 2 week turnaround so I sent them to them with a signature required, they didn't "check them in" their repair center for 8 weeks and then told me there would be a 75 dollar charge to replace the lenses since they were glass, plastic would be 50. I argued with them for about 20 minutes and realized that they just didn't give a shite about a customer so I paid them the 75 to replace them. Got them back and rarely wore them.

Fast forward a year and I decided to wear them to work and the leg fell off the first time I wore them and they landed on the road and cracked a lense so I called them and told them about it, again they said send them in. They got them and they said that they could no longer fix those because they were discontinued and they didn't have the lenses anymore so I could pick a pair I wanted. i picked out the ones I wanted but then they wanted an uncharge fee for trying to get a different color lens than i originally had and that the glasses now had plastic lenses so i couldn't get glass lenses in them. I argued with them and told them I paid to have them replaced a year earlier and went back and forth until they finally sent me a pair of plastic lensed glasses of my choosing. I just gave them to my dad because I hated them when I got them.

I wear Maui Jim now because I have had great service from their service department. I had a pair of frameless titanium ones break on the nose guard and called them and explained that I had a golf tournament in a week if they could expedite it, they sent me a new pair with a letter telling me to just put my old ones in the box and send it back.