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re: Arguing with AT&T U-Verse install guy

Posted on 1/9/17 at 2:08 pm to
Posted by el Gaucho
He/They
Member since Dec 2010
60078 posts
Posted on 1/9/17 at 2:08 pm to
Don't get uverse unless you live in a Walmart or something. They sell you the decent internet package and then it craps out all the time and the fix it guy comes out and tells you that because you're more than 1000 feet from the signal box you can only get 1994 dialup as the fastest speed but they promise things will be fixed by 2020

There should be a class action against them
Posted by CE Tiger
Metairie
Member since Jan 2008
41962 posts
Posted on 1/9/17 at 2:10 pm to
Neighbor across the street has it with no complaints so I feel I'm ok with what services I'm getting

Already got the number for customer claims for the wall patch
This post was edited on 1/9/17 at 2:11 pm
Posted by Mr. Hangover
New Orleans
Member since Sep 2003
34932 posts
Posted on 1/9/17 at 2:10 pm to
Did we only get your side of the story, Mr. Engineer?
Posted by CE Tiger
Metairie
Member since Jan 2008
41962 posts
Posted on 1/9/17 at 2:11 pm to
Well the other side involves a lot of "this mother fricker"
Posted by lnomm34
Louisiana
Member since Oct 2009
12702 posts
Posted on 1/9/17 at 2:11 pm to
(no message)
This post was edited on 12/18/25 at 11:18 am
Posted by Mr. Hangover
New Orleans
Member since Sep 2003
34932 posts
Posted on 1/9/17 at 2:14 pm to
Well, maybe you are a motherfricker



Seriously though, I'd ask him to leave and get another technician... if I were bold enough to call you a motherfricker I'd probably also be bold enough to steal from you and not GAF...

And don't say that you're gonna follow him and watch him, if he wants something bad enough, he'll take it
Posted by el Gaucho
He/They
Member since Dec 2010
60078 posts
Posted on 1/9/17 at 2:15 pm to
Just wait til you pay for the good package and it cuts out all the time

Then you call them and they send the guy out in the Prius and cargo shorts who tells you nothing's wrong with your internet

Then you call again and they send the guy with the bucket truck and he tells you that the Prius guy oversold you on Internet and the reason it keeps going out is because they're trying to run too much signal through the 100 year old wire att uses and that the closest signal box is more than a mile away and the only way to make the Internet work consistently is to downgrade you to the slowest speed
Posted by VABuckeye
NOVA
Member since Dec 2007
38283 posts
Posted on 1/9/17 at 2:16 pm to
quote:

Even so, why are the only options through the stud, or 3 feet out? Studs are 3 feet wide.


Say what? They should be 16" on center.
Posted by NikeShox
Toula Baw
Member since Sep 2016
1251 posts
Posted on 1/9/17 at 2:16 pm to
He probably said "this mother fricker should have done it himself"
Posted by el Gaucho
He/They
Member since Dec 2010
60078 posts
Posted on 1/9/17 at 2:17 pm to
Get cox bro I'm telling you

I'm bookmarking this thread for when you start a uverse complain thread in a few months
Posted by StrongBackWeakMind
Member since May 2014
22650 posts
Posted on 1/9/17 at 2:18 pm to
For all the shite Cox gets, I've never had an issue.
Posted by Mr. Hangover
New Orleans
Member since Sep 2003
34932 posts
Posted on 1/9/17 at 2:18 pm to
Holy shite, gaucho that wasn't a troll....

You're growing up so fast
Posted by slackster
Houston
Member since Mar 2009
91871 posts
Posted on 1/9/17 at 2:19 pm to
quote:

Dudes outside cursing me out on the phone. So unprofessional I'm at a loss right now


He's outside cursing you out on the phone. You're doing play by play of your argument on an internet message board. Sounds like an all around classy affair.
Posted by NYCAuburn
TD Platinum Membership/SECr Sheriff
Member since Feb 2011
57015 posts
Posted on 1/9/17 at 2:20 pm to
if you want pro work, you should have hired pros, not ATT.


Any normal A/V installer should be able to get the job done correctly, just find one that will do the work you want.
Posted by Mr. Hangover
New Orleans
Member since Sep 2003
34932 posts
Posted on 1/9/17 at 2:20 pm to
The only issue I had with cox is my bill steadily went from $85 to $150 over the course of four years with no changes to my (TV) package
Posted by el Gaucho
He/They
Member since Dec 2010
60078 posts
Posted on 1/9/17 at 2:21 pm to
It takes them months to get anything done but it's pretty consistent once you have it
Posted by StrongBackWeakMind
Member since May 2014
22650 posts
Posted on 1/9/17 at 2:21 pm to
They do continually raise prices, but I think that's common with all internet companies.
Posted by Mr. Hangover
New Orleans
Member since Sep 2003
34932 posts
Posted on 1/9/17 at 2:21 pm to
quote:

He's outside cursing you out on the phone. You're doing play by play of your argument on an internet message board. Sounds like an all around classy affair



You expect an engineer to show his knuckles??

No way, he'll just think about it for six hours then tell a contractor how to fight safely then sick him on the ATT guy
Posted by Mr. Hangover
New Orleans
Member since Sep 2003
34932 posts
Posted on 1/9/17 at 2:22 pm to
Tbh I never had that problem with ATT.. their customer service was also great (AT&T)
Posted by TeddyPadillac
Member since Dec 2010
30719 posts
Posted on 1/9/17 at 2:23 pm to
quote:

Just wait til you pay for the good package and it cuts out all the time

Then you call them and they send the guy out in the Prius and cargo shorts who tells you nothing's wrong with your internet

Then you call again and they send the guy with the bucket truck and he tells you that the Prius guy oversold you on Internet and the reason it keeps going out is because they're trying to run too much signal through the 100 year old wire att uses and that the closest signal box is more than a mile away and the only way to make the Internet work consistently is to downgrade you to the slowest speed



happened to me enough that i finally said the hell with this cheaper internet and now i pay Cox $70/mth for reliable fast internet.
I used to get kicked off my VPN all the time on my work computer with AT&shite. Never happens with Cox. And i have never been a fan of Cox.
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