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Started By
Message
Anyone ever sent their Costa sunglasses back to Costa for repairs?
Posted on 7/24/18 at 2:12 pm
Posted on 7/24/18 at 2:12 pm
I sent mine in about a week or two ago, and I just got word that my frames are discontinued. They've asked me to visit a few retailers to try on the different styles they have, and ...
anyone ever got this response? i'm curious what the response "possible costs" would add up to be.
quote:
When you have chosen your new color and/or frame please call us at 855-MY-COSTA (855-692-6782) so that we can review your choice and possible costs.
anyone ever got this response? i'm curious what the response "possible costs" would add up to be.
28
Posted on 7/24/18 at 2:13 pm to finchmeister08
Yea
Posted on 7/24/18 at 2:13 pm to finchmeister08
quote:
i'm curious what the response "possible costs" would add up to be.
bout
tree
fiddy
Posted on 7/24/18 at 2:14 pm to finchmeister08
My guess is that you are going to get a discount (maybe 10-20%) on some new sunglasses.
Posted on 7/24/18 at 2:14 pm to Recovered
quote:
Yea
what did you end up paying?
Posted on 7/24/18 at 2:15 pm to finchmeister08
Weird. 10 years ago today, my Facebook status was about my costas getting fixed. This could’ve literally been me.
Posted on 7/24/18 at 2:16 pm to finchmeister08
quote:
Anyone ever sent their Costa sunglasses back to Costa for repairs?
Yes.
quote:
I just got word that my frames are discontinued. They've asked me to visit a few retailers to try on the different styles they have, and ...
quote:
When you have chosen your new color and/or frame please call us at 855-MY-COSTA (855-692-6782) so that we can review your choice and possible costs.
anyone ever got this response? i'm curious what the response "possible costs" would add up to be.
The difference in the cost of your old pair and your new pair.
This post was edited on 7/24/18 at 2:17 pm
Posted on 7/24/18 at 2:17 pm to finchmeister08
I've sent my hammerheads back and got a new pair. Now the black paint is coming off so I'll probably do it again.
Posted on 7/24/18 at 2:18 pm to finchmeister08
$50
Posted on 7/24/18 at 2:18 pm to finchmeister08
I just sent in 2 pairs. that this happened to my Bombas and Wave Killers R.I.P :( One was the lens and one was the Frame.
I was able to get Permits and a Fisch as a replacement for about 150$ for both. Both of these were 580 glass so they are more than others.
I was able to get Permits and a Fisch as a replacement for about 150$ for both. Both of these were 580 glass so they are more than others.
Posted on 7/24/18 at 2:19 pm to finchmeister08
It was always easy. Lenses were the only thing that costs a bit extra. I believe anything frame related was free and lenses were around $80.
Posted on 7/24/18 at 2:21 pm to finchmeister08
Yes, for a cracked 580 glass lense. They reviewed my glasses and determined the frame was failing (lifetime warranty). They sent me a new pair in 2 weeks. Best customer service department in my experience.
ETA: I paid $80 for a brand new pair.
ETA: I paid $80 for a brand new pair.
This post was edited on 7/24/18 at 2:23 pm
Posted on 7/24/18 at 2:23 pm to lsu13lsu
the reason i sent mine in is that it appeared that the tint on the lense was coming off. there was a ring forming on the tint along the edge of the frame.
Posted on 7/24/18 at 2:24 pm to DuckManiak
Sent in a pair of Costa Cat Cays for frame and lens repair. Authorized about $90 on my card for Costa to do any work needed and paid another $11 or so to ship them USPS w/insurance and tracking back to Costa.
For about $100 total, they shipped me a brand new pair no questions asked.
Meaning I saved about $60-75 bucks. I'd imagine they're going to look at what you authorized, and then what you want, subtract the difference and give you a discounted price on the new frames you want.
For about $100 total, they shipped me a brand new pair no questions asked.
Meaning I saved about $60-75 bucks. I'd imagine they're going to look at what you authorized, and then what you want, subtract the difference and give you a discounted price on the new frames you want.
Posted on 7/24/18 at 2:27 pm to finchmeister08
Same thing happened to me. New pair was $50-75 including shipping
Posted on 7/24/18 at 2:28 pm to finchmeister08
Yes. I sent in my pair about 5 years ago and they replaced them almost immediately with no hassle.
I sent in another pair last year and they wouldn't replace anything. It was a 2 month old pair of Costas that snapped in half one day when I was riding in my boat. I was up on plane and the middle part just gave out.
They refused to do anything and offered a 15% discount.
Their quality has declined and their customer service has gone to dog shite. I won't ever buy another pair.
I sent in another pair last year and they wouldn't replace anything. It was a 2 month old pair of Costas that snapped in half one day when I was riding in my boat. I was up on plane and the middle part just gave out.
They refused to do anything and offered a 15% discount.
Their quality has declined and their customer service has gone to dog shite. I won't ever buy another pair.
Posted on 7/24/18 at 2:29 pm to GFunk
i never authorized an additional charge when i made the order. i wanted to make sure they told me what was wrong before i made a decision.
any suggestions on a new set? i have a pretty big head.
any suggestions on a new set? i have a pretty big head.
Posted on 7/24/18 at 2:30 pm to finchmeister08
Same thing happened to me last year. Picked out what pair I liked and they sent those with lenses that matched my old pair. I think I had to to pay the original repair charge of $40. Great customer service just takes a week or two to get them back.
Posted on 7/24/18 at 2:32 pm to finchmeister08
Yes, I've had discontinued glasses replaced with new models, they will likely credit you for the orig MSRP of what you paid for the first models you bought.
Posted on 7/24/18 at 2:33 pm to finchmeister08
quote:
appeared that the tint on the lense was coming off
I’ve never returned them for this reason but my friend did and they only charged him for shipping.
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